N-central vs Datto RMM: Which is a better fit?

It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.

Support has been very hit or miss and lately they have fallen into the "Miss" category. We had an issue where monitored services of a device were disappearing.

Kareem K

Student

NCentral's features and automation capabilities are awesome, also the price is a really good deal.

They are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

The patch management feature is far superior compared to any other platform I have used. They are partnered with BitDefender offering an integrated AV solution providing a true complete RMM solution.

This isn't because of a lack of knowledge from technicians, just difficult to reach them.

Devon D

IT Technician

Easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry.

Support is frustrating to deal with at the initial levels.

Well laid out dashboard and good documentation, patch management it great and support is helpful.

When a job has failed, maybe we can gather more specific data for troubleshooting purposes.

Overall it was a great product. We used this along with some other Datto products all of which we liked.

Once connected it would sometime leave the users desktop all black until they rebooted.

Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.

Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.

Ease of use with deployment. Great product to remote manage machines.

Patching and patch management is a bit of a mixed bag. Hard to sometimes figure out what is going on with patches.