# Compare Wagepoint vs PrimePay 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Wagepoint and PrimePay based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/138169-156904/Wagepoint-vs-PrimePay

---

# Wagepoint vs PrimePay Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

WagepointPrimePay2/4 selected

[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)[4.6 (287)](https://www.capterra.com/p/138169/Wagepoint/reviews/)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

[## Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)[4.6 (287)](https://www.capterra.com/p/138169/Wagepoint/reviews/)

Starting Price

CA$20.00/month

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [287 reviews](#user-reviews)

Positive

267

Neutral

7

Negative

13

[## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

3.8

Ease of Use

3.9

Customer Service

3.8

Reviews Sentiment

ND

ND

LQ

Based on [381 reviews](#user-reviews)

Positive

281

Neutral

28

Negative

72

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 34,912 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

High performer

Feature ratings

Payroll Management

4.6

Direct Deposit

4.9

Tax Compliance

4.6

W-2 Preparation

4.1

Payroll Reporting

4.3

79%Fit

High performer

Feature ratings

Payroll Management

4.1

Direct Deposit

4.5

Tax Compliance

4.2

W-2 Preparation

4.5

Payroll Reporting

4.3

User satisfaction

User satisfaction

4.6

User reviews[287](https://www.capterra.com/p/138169/Wagepoint/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.6

Customer support

4.6

User satisfaction

4.0

User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.9

Customer support

3.8

Price starts from

Price starts from

CA$20Other, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Small businesses in Canada that want more time in their day. Wagepoint is friendly payroll software that also works well with accounting and bookkeeping partners that support these customers.

Best for

PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance.

## User reviews

Pros & cons

CUJ

Chris U. J.

Bookkeeper and Administrative Support in Canada

> "Instead of entering hours one by one, I can upload a file and move straight into processing, which saves a noticeable amount of time..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7129518)

Michael B.

Owner and Operator

> "It’s streamline so many hard to understand things such as proper applied taxes, and deductions to employees paycheques"

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7118918)

CUJ

Chris U. J.

Bookkeeper and Administrative Support in Canada

> "Employees can also access their records and download T4 slips on their own, which helps reduce follow-up questions."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7129518)

NN

Nabil N.

IT MANAGER

> "Not the most feature-rich payroll tool out there but reliable and the learning curve is low, which matters when payroll isn't..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7130337)

CUJ

Chris U. J.

Bookkeeper and Administrative Support in Canada

> "From a client perspective, it is easy for them to review payroll details and approve without confusion, which keeps communication..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7129518)

NN

Nabil N.

IT MANAGER

> "Reporting options are a bit limited and some edge cases around payroll adjustments require more manual work than expected."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7130337)

NN

Nabil N.

IT MANAGER

> "Running payroll is quick once everything is set up and the tax filing handling takes a lot off your plate."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7130337)

LF

Leanne F.

Bookkeeper

> "We count on Wagepoint to correctly submit to CRA every time and unfortunately this was not the case."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7144376)

MH

Matthew H.

Lead Bookkeeper

> "Overall experience with Wagepoint, having used a variety of payroll softwares over my career, is that it is an efficient and powerful..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6817284)

VR

Verified Reviewer

Sales

> "You can’t access your own pay statements unless you’re the employer, even with full verification."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6870733)

UP

Umanga P.

Accounting

> "The team responded promptly to our questions, guided us through the necessary steps, and ensured that everything was completed..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7111440)

KK

Khiana K.

Customer Service Representative

> "so our employees clock in/out of ServiceTitan but these times didn't port over to Wagepoint so we had to manually enter their..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6764536)

CI

Chimdira I.

Legal Operations Associate

> "I was able to get email notifications about my paycheck sent to my personal email rather than work email"

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6855472)

SL

Sandra L.

Care Coordinator

> "Journal entries, they are not always entered under the proper GL, maybe something I am doing wrong too, not sure."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6580804)

Serese S.

Founder and CEO

> "As a \[sensitive content hidden\], I don't have much time to do payroll, and this only takes a few minutes. Plus I LOVE the year end..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6874144)

TB

Tania B.

Operations Manager

> "It looks a bit outdated. But it's totally manageable and user friendly, its just not cute."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6511576)

DAP

Dr Alex P.

Owner

> "My previous payroll service was only by telephone and it’s nice to learn something new."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7071601)

PW

Pam W.

Accounts Manager

> "I recently processed a pay run and afterwards noticed a substantial monetary error. "

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6651216)

AW

Andrew W.

Owner

> "Wagepoint is what i consider a premier quality payroll service with a friendly and intuitive portal for completing pay periods. "

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6643162)

DH

Daniel H.

Vice President

> "The ability to correct the CRA BN is crucial, yet the support says it's not possible."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___4841317)

BH

Brianne H.

Accounting Administrator

> "sensitive content hidden\] was very imformative and was able to help me make corrections to payroll in no time at all!"

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6867518)

JC

Janice C.

Owner

> "Very frustrating. Once I find another company I will switch so fast. "

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6664511)

CUJ

Chris U. J.

Bookkeeper and Administrative Support in Canada

> "Overall, it fits well into my workflow and feels reliable for day-to-day use."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7129518)

LF

Leanne F.

Bookkeeper

> "The only issues I have had, I created."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6621226)

FD

Fran D.

Operations Manager

> "Wagepoint is easy to navigate, it generates excellent detailed reports, and the support team is fantastic."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7060757)

VR

Verified Reviewer

Product Owner

> "Two days after it was mailed, I received an email from Wagepoint telling me that they made a mistake in the tax file."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___4498962)

TZ

Tracy Z.

Owner - Operator

> "I also love that I am able to do employee's ROE easily and all my taxes etc are paid, along with WSIB."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6455984)

SM

Scott M.

Financial Advisor

> "They tout that you talk to a real person but in fact it is an answering service they use that has no connection to the company and no..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#SoftwareAdvice___3131524)

KM

Kasia M.

Owner

> "Thanks to their help, our employees will receive their earnings on time."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7052223)

VR

Verified Reviewer

HR

> "You can't reach their support team over the phone."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___4670451)

UP

Umanga P.

Accounting

> "I would like to express my full satisfaction with the support I received during the upgrade of our payroll account."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7111440)

KF

Kathy F.

Owner

> "Previous to Wagepoint I would use the online government calculator to calculate payroll expenses, never sure I did it right. "

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___3220926)

UP

Umanga P.

Accounting

> "I would like to express my full satisfaction with the support I received during the upgrade of our payroll account."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7111440)

BR

Bill R.

Co-founder & General Manager

> "For example, I cannot seem to be able change the email address associated with my admin account."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___2922439)

BH

Brianne H.

Accounting Administrator

> "I must add that my last experience with \[sensitive content hidden\] was absolutley wonderful as well - these 2 ladies deserve a raise..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6867518)

CH

Christopher H.

Owner

> "The customer service is email only which I thought would be bad as I have had bad experiences with other products, however it’s quite..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___2949194)

TB

Tania B.

Operations Manager

> "I like how they have your back in terms of notifications and ensuring your completing tasks on time."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6511576)

VR

Verified Reviewer

CEO

> "Obscure vacation hour impact leading to potential double pay if not careful."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___3432189)

BH

Ben H.

Operations Manager

> "I have no formal training in HR, Payroll, or anything like that and with Wagepoint, I don't really need to as any time I have a..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6431412)

JT

Joe T.

Owner

> "They also take care of remitting the taxes to the government, another thing I hate."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___3323021)

DR

Don R.

Business Owner

> "I’m staying for now, hopeful that their customer service will improve with more trained and attentive staff."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7015262)

KP

Kevin P.

Vice President

> "Now we have not received return calls, responses to emails nor have we been able to speak with a live person who can assist."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#GetApp___2586323)

AC

Alyssa C.

Owner

> "It's nice because you can set it up and the clients would be able to run their own payroll because of the simplicity."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6457285)

RS

Rory S.

President

> "Additionally, the reports failed to indicate my corporate FICA contributions, so I almost missed taking that substantial deduction."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___2488472)

CUJ

Chris U. J.

Bookkeeper and Administrative Support in Canada

> "Year-end work is also much easier to manage."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7129518)

MR

Marcelo R.

Partnerships Lead

> "Also, this software doesn't provide a high degree of customized searches or filtering."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___2451868)

SG

Sarah G.

Payroll Specialist

> "Overall Wagepoint is one of my favourite payroll systems to run payroll."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6493197)

RS

Rory S.

President

> "It's incredibly clunky, unable to be personalized and reports seem designed to be confusing and not align with each other."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___2488472)

DAP

Dr Alex P.

Owner

> "I like the use of the email."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___7071601)

RS

Rory S.

President

> "I called and reached a receptionist who claimed he could only take a message and was unable to transfer me to a human being."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___2488472)

OS

Olena S.

Bookkeeper

> "I like that they make it easy to reach out any time I have a question."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___6827594)

OP

Oliver P.

Owner

> "All of this during their transition from Wagepoint to QB. Why don't you have additional support available during such a big..."

[See full review](https://www.capterra.com/p/138169/Wagepoint/#Capterra___2536050)

[View Reviews](https://www.capterra.com/p/138169/Wagepoint/reviews/)

ND

Nikki D.

Accountant

> "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

CH

Christina H.

HR Director

> "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

ND

Nikki D.

Accountant

> "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

AB

Alicia B.

Accountant and Payroll Administrator

> "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535)

LQ

Leslie Q.

Director, HR

> "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

JL

Junhyun L.

HR Associate

> "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916)

TB

Todd B.

Admin Assistant

> "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

KB

Karen B.

Payroll

> "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330)

VR

Verified Reviewer

Owner

> "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

PB

Phillip B.

OWNER

> "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550)

ND

Nikki D.

Accountant

> "However, having more user control and quicker, more helpful support would really take the service to the next level."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

AB

Alison B.

Bookkeeper

> "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250)

AL

Amy L.

Accounting Manager

> "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558)

RK

Rick K.

Clinic Administrator

> "Previously we were with a big well known payroll service and were paying high rates for poor customer service. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

RK

Rick K.

Clinic Administrator

> "It takes work to keep up with technology, but there is a nice payoff if you are patient. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

AJ

Angie J.

Vice President

> "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372)

RG

Richard G.

Finance Manager

> "Our new customer service manager (i.e., Jose Carcamo) is very good in checking how everything is going and if we need anything."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6415393)

WR

Will R.

COO

> "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226)

RK

Rick K.

Clinic Administrator

> "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

CS

Cody S.

Owner

> "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

JK

Joy K.

CEO

> "Outstanding customer service, starting with setting up my company and my payroll and then using the well structured and easy to use..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6457543)

GW

Gretchen W.

Treasurer

> "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898)

RM

Rachel M.

Director of HR and AR Processor

> "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132)

EB

Emily B.

Operator

> "At times, Prime Pay support can be tricky to navigate."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236)

SC

Sophia C.

Human Resources

> "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021)

ED

Erin D.

Accountant Assistant

> "Also, some times the Invoices we get from PrimePay are over charged and wrong."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

ED

Erin D.

Accountant Assistant

> "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

HM

Heather M.

Owner, CFO

> "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

EA

ENID A.

GENERAL MANAGER

> "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756)

KN

Kamran N.

HR

> "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for months."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914)

GM

Greg M.

Owner

> "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377)

CB

Chloe B.

Staff Accountant

> "It is also hard to contact our direct team and get updates, due to delayed responses."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990)

CH

Christina H.

HR Director

> "The simplicity of the product made it easy enough for almost anyone to use."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

DH

Donna H.

Senior Accountant

> "Therefore, we do not have a point of contact for issues or contacts and are left to drift. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

LQ

Leslie Q.

Director, HR

> "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

DM

Daisy M.

Office Manager

> "It took me awhile to get used to it, I feel like the final product isn't obvious before submitting payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6426958)

AB

Arina B.

Bookkeeper

> "Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197)

VR

Verified Reviewer

Owner

> "So it seems to be a computer glitch that needs to be fixed."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

RK

Rick K.

Clinic Administrator

> "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

NC

Nancy C.

Office Admin

> "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

CK

Cheryl K.

CEO

> "sensitive content hidden\], Client Advisor, took the time to listen to my issues with PrimePay and I have confidence in his ability to..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6458618)

NC

Nancy C.

Office Admin

> "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

ND

Nikki D.

Accountant

> "Overall, PrimePay has been a solid payroll solution for our firm."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

JJ

John J.

Treasurer

> "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216)

AA

Amelia A.

Payroll and Benefits Coordinator

> "It works well for our transportation company with many different kinds of employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569)

MB

Marlon B.

Owner

> "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711)

FJ

Fran J.

President

> "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671)

CS

Cody S.

Owner

> "I would reach out to customer service once a month and be told no one has worked on my case."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

AB

Arina B.

Bookkeeper

> "PrimePay has undoubtedly made payroll management easier and more efficient for my business."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197)

HM

Heather M.

Owner, CFO

> "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

DH

Donna H.

Senior Accountant

> "I can do my payroll myself electronically and know it is complete."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

LA

Liz A.

Payroll Manager

> "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540)

GH

Georgina H.

Analyst

> "Website looks proffesional."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6837187)

MC

Marc C.

controller

> "you say what you have to for the sale and leave us behind when help is needed"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

LQ

Leslie Q.

Director, HR

> "Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

RD

Ruth D.

Office Admin

> "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272)

RA

Randy A.

Business manager

> "I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6451383)

MC

Marc C.

controller

> "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

SM

Sam M.

Accountant

> "It is easy to find information about the company and employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816352)

TB

Todd B.

Admin Assistant

> "I don't think what I like least is exclusively a PrimePay issue."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

FN

Fernando N.

Presidente ans CEO

> "Their professionalism and expertise make them a trusted partner for our payroll needs."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521)

CS

Cody S.

Owner

> "They missed or had issues with two tax payments in the first 12 months."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

RK

Rick K.

Clinic Administrator

> "I hope they keep their current leadership in place for many years to come."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

JD

Jennifer D.

Accountant Office Manager

> "Late responses times, phones took forever to answer"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

JA

Jeff A.

Director of Business Development

> "The migration from our previous payroll provider was simple and hassle-free."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6526176)

TT

Takao T.

President and COO

> "Response time was very slow beginning of this year due to shortage of employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909)

MH

Mark H.

Owner

> "I also like that you can get someone on the phone who is dedicated to customer service."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6509846)

CK

Colleen K.

Payroll

> "I have been trying to cancel my service with PrimePay since June 10th 2024."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6420812)

EG

Elizabeth G.

HRIS Manager

> "There is a lot more functionality than from our last provider."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6311978)

EL

Erica L.

Controller

> "Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data."

[See full review](https://www.capterra.com/p/156904/PrimePay/#SoftwareAdvice___4975091)

MA

Mady A.

Accounting Manager

> "It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914)

DC

Debra C.

Office Manager

> "PrimePay is always a phone call away whenever I have any issues with my payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6517749)

JD

Jennifer D.

Accountant Office Manager

> "Very happy as Primpay has come a long way to now its, same day turnaround, the phones are always answered much more quickly! "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

RS

Rajan S.

COO

> "Sometimes, it isn't easy to get hold of customer support professionals."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6701534)

MJ

Mike J.

CHRO

> "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

ND

Nancy D.

EXECUTIVE DIRECTOR

> "CUSTOMER SERVICE IS VERY DIFFICULT TO ACCESS AND SLOW. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6396742)

JD

Jennifer D.

Accountant Office Manager

> "They are quick at returning payroll, the payroll is accurate. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

AP

Amy P.

Owner

> "Long, painful, stressful, anxiety riddled, and financially draining."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6310632)

MA

Mady A.

Accounting Manager

> "I enjoy being able to work through problems with them & gain new insights!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914)

TT

Takao T.

President and COO

> "I called several times but was on hold for at least 1 hr."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909)

[View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/)

## User interface

[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)

4.62 (287)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)

3.95 (381)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

Wagepoint

20/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/138169/Wagepoint/#features)

PrimePay

Top features

32/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/156904/PrimePay/#features)

### Recognition

Wagepoint is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value PayrollSoftware (2024) 

PrimePay is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Wagepoint

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

PrimePay

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Wagepoint

-   By Wagepoint
-   Located in Canada
-   Founded in 2012

PrimePay

-   By PrimePay
-   Located in United States
-   Founded in 1986

## Popular Comparisons

[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)[4.62 (287)](https://www.capterra.com/p/138169/Wagepoint/reviews/)

vs

[Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,275)](https://www.capterra.com/p/205015/Deel/reviews/)

CA$20/month

Price

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4.4

Features

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4.6

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[View full comparison](https://www.capterra.com/compare/138169-205015/Wagepoint-vs-Deel)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,275)](https://www.capterra.com/p/205015/Deel/reviews/)

Contact vendor for pricing

Price

$5/month

3.8

Features

4.8

3.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel)

[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)[4.62 (287)](https://www.capterra.com/p/138169/Wagepoint/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,408)](https://www.capterra.com/p/185859/RUN/reviews/)

CA$20/month

Price

Contact vendor for pricing

4.4

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/138169-185859/Wagepoint-vs-RUN)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,777)](https://www.capterra.com/p/172127/Rippling/reviews/)

Contact vendor for pricing

Price

$8/month

3.8

Features

4.8

3.9

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling)

[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)[4.62 (287)](https://www.capterra.com/p/138169/Wagepoint/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,777)](https://www.capterra.com/p/172127/Rippling/reviews/)

CA$20/month

Price

$8/month

4.4

Features

4.8

4.6

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/138169-172127/Wagepoint-vs-Rippling)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,408)](https://www.capterra.com/p/185859/RUN/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN)

[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)[4.62 (287)](https://www.capterra.com/p/138169/Wagepoint/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/)

CA$20/month

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-138169/WebPay-vs-Wagepoint)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,205)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.3

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay)

[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)[4.62 (287)](https://www.capterra.com/p/138169/Wagepoint/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.43 (7,205)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

CA$20/month

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/138169-155895/Wagepoint-vs-WorkforceNow)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,839)](https://www.capterra.com/p/86714/WebPay/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.3

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay)

[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)[4.62 (287)](https://www.capterra.com/p/138169/Wagepoint/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,941)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

CA$20/month

Price

$17/month

4.4

Features

4.7

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-138169/Patriot-Software-vs-Wagepoint)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,941)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

Contact vendor for pricing

Price

$17/month

3.8

Features

4.7

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-156904/Patriot-Software-vs-PrimePay)