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Supporting Independent Hotels, Hotel Groups, B&Bs, Inns, Resorts, Parks, and Management Companies worldwide, with a focus on North America and properties with 25-200 rooms.
Coaching from the support team has been excellent. The assessment I received on how well I am using the functionality of the software has been excellent.
They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off.
If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job.
The number one complaint of the software is the cost. Most of resnexus' clients are small, privately owned properties with limited budgets.
We love that this system is integrated with the OTAs and that our calendar works with them as well as the ease of the booking engine. Guests can select rooms with ease and can be booked in seconds.
I can’t think of anything that bothers me about the software.
Of the software companies that I talked to, I was the most confident that ResNexus was there for me, to help me use the features that were best for me and my company.
They advertise 24/7 customer service, UNTRUE. If you try to reach them on the weekend - forget it.
Its the Best and would recommend to those that is less than 100 inventory. Most boutique and from backpacker to Luxury Hotels in Fiji uses Room Master.
It was then we were told Chris Rios made a mistake and that cleaning fees and any add ons could not be charged automatically with innquest and would have to be manual payments.
It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful.
Bad worse terrible some other words i cannot use.
PThe premier edition I think is the edition to be chosen for its great features, including the ability to query RM dbase the way you want. It's simply great software.
SQL reporting difficult to create. Some programs/add ons are 'prgrammer based' meaning difficult for a nonprogramer to implement.
The technical support team was terrific. Responsive, available, knowledgeable, helpful and patient.
We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued.
Prioritize real-user-identified key features according to your needs to find your best fit.
ResNexus
Top FeaturesroomMaster
ResNexus
roomMaster
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