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Starting at $450 per month. Property Matrix provides cloud-based software and tools for Commercial and Residential Property Managers.
Accountants, Bookkeepers and Tax Professionals
Property Matrix has all the bells and whistles that we wanted, while still being affordable and easy to operate. Their customer service/support team is outstanding.
The app does not work at all, so our maintenance staff has been unable to implement. The accounting features are not what we hoped for in regards to CAM functionality.
The technical support is fantastic- one on one coaching calls through learning the features, as well as a wonderful chat option that allows me to multitask and stay available via phone to my tenants.
The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it. Messages will not bounce back if an incorrect address is used.
The Customer Support,(is excellent, very nice and helpful. Cost of program is great value.
The only small critique I have is that the custom background themes are a little difficult to read.
Software has great features and flexibility. Customer support has been fantastic.
The maintenance app simply does not work. I cannot run a maintenance report, or, if I can, it is not easy to figure out how to do it.
The thing I like most about TaxDome is it's simplicity. Everything is obvious and the layout is super clear.
Inability to collect client leads from Website, inability to chat with team on tasks.
Customer support has been great as have all of the training videos. I LOVE that there are training videos for the client side AND that many features allow the admin to see what the client will see.
I am also concerned with the fact that it is all-in-one. I haven't used it long enough to know but I suspect they can not do everything well.
We appreciate the customer service especially. The free trainings to ensure we get the full benefit of the various aspects of the system are wonderful.
When I ran into odd problems, it was difficult to get help fixing them. Their FAQs were too generic.
It is user friendly and easy to navigate. I like their association with Stripe, makes it feel even safer of a program to trust my money with.
I wasn't able to make a payment because it kept prompting me to enter in a zip code when that field wasn't available. I tried 3xs but was forced to use a different form of payment, which is annoying.
Reba S.: Hello, my name is Reba. I'm a partner in a small to mid-size tax and accounting office, and I give TaxDome a five star. We have used Asana and Monday, and several different CRM programs, and none of them were able to fulfill the needs that we have at our firm. We switched over to TaxDome because basically everything is one. It's everything that you need in a nutshell. I chose TaxDome for our company because it has a client portal, it has invoicing that we can do straight from one software. We're not having to switch back and forth. It also has a workflow to where we're not having to switch programs yet again. So TaxDome was just a complete... Actually, it's like having another employee, that's how I would put it. Starting with TaxDome was scary at first because I felt like there was a lot that went with it, because it has pipelines and workflows, and invoicing, and portals. But basically once you get started in the program, it becomes a lot easier to use. You just have to apply yourself, just like with anything. If you're considering getting TaxDome, I would get TaxDome. It is worth every penny that you will spend. It is like having an additional employee in your firm. It really does break down the work cycle to where it doesn't seem so overwhelming. It helps you to keep up with your clients, what's going on with them. It helps you to invoice, it helps you to email. There's communication, there's chat within this program. It's basically everything that you need. And cost effective-wise, it is very inexpensive compared to a lot of the other CRM, and if you're having to run with multiple programs, it's just definitely going to pay for TaxDome itself.
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Property Matrix
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Property Matrix
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