# Compare Motive vs Rilla 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Motive and Rilla based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/138669-10016798/Motive-vs-Rilla

---

# Motive vs Rilla Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MotiveRilla2/4 selected

[Motive](https://www.capterra.com/p/138669/Motive/)[4.5 (1,687)](https://www.capterra.com/p/138669/Motive/reviews/)

[Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/)

[## Motive](https://www.capterra.com/p/138669/Motive/)[4.5 (1,687)](https://www.capterra.com/p/138669/Motive/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [1,687 reviews](#user-reviews)

Positive

1,494

Neutral

91

Negative

102

[## Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

ME

Based on [342 reviews](#user-reviews)

Positive

331

Neutral

9

Negative

2

## Summary

* * *

Key features rated by users

Features selected based on 1,898 reviews from transportation management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

75%Fit

Missing features

Feature ratings

Billing & Invoicing

4.0

Real-Time Monitoring

4.4

Dispatch Management

4.2

Order Management

NA

Shipment Tracking

4.1

\--%Fit

Missing features

Feature ratings

Billing & Invoicing

4.8

Real-Time Monitoring

NA

Dispatch Management

NA

Order Management

NA

Shipment Tracking

NA

User satisfaction

User satisfaction

4.5

User reviews[1,687](https://www.capterra.com/p/138669/Motive/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.2

Customer support

4.4

User satisfaction

4.8

User reviews[342](https://www.capterra.com/p/10016798/Rilla/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.9

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Fleets of all sizes across industries such as trucking, construction, field service, agriculture, passenger transit, and delivery, the tool manages assets, simplifies operations, and reduces costs.

Best for

Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control

## User reviews

Pros & cons

RM

ROBERT M.

DOT Safety and Compliance manager

> "One good thing about Motive was the accuracy of the location of our assets and the event detection that would come from one..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___7058394)

JR

Jack R.

Accounting Specialist

> "The first page is a useless header. If I want the image only, I have to click and download from the inside."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___7113096)

Don N.

Senior Diesel Technician

> "It has efficient vehicle tracking features that allows us to keep tabs with the location of our vehicles at all times."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6729967)

AP

Alissa P.

agent

> "sometimes delays in syncing data between drivers and the dashboard."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___7111628)

TA

Terri A.

Logistics and Distribution Operations Coordinator

> "I highly appreciate the GPS tech that enable us to track location of vehicles and monitor movement enabling us to respond to..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6729935)

MB

Makhmud B.

Driver

> "Trying to cancel the subscription and they won’t refund me for the months that I won’t be using their service."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6770228)

Don N.

Senior Diesel Technician

> "Motive has very advanced AI powered monitoring features that help us to gain clear view of our vehicles, their equipments and..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6729967)

OM

Ozzie M.

Owner

> "Bad service the internet has no connection also when you trying to cancel the service they refuse because they want money ."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6797042)

EW

Earl W.

Operation Supervisor

> "Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6465223)

SH

Sanjay H.

Owner

> "At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say..."

[See full review](https://www.capterra.com/p/138669/Motive/#SoftwareAdvice___6475301)

SS

Sandro S.

Maintenance fleet analyst

> "Motive’s real-time tracking and visibility of trucks and trailers has been one of the biggest pros."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___7010605)

JM

Justin M.

owner

> "Horrible we sold a truck 2 weeks after our renewal and they will not refund the charges on the remainder of the year the eld..."

[See full review](https://www.capterra.com/p/138669/Motive/#SoftwareAdvice___6652211)

AP

Alissa P.

agent

> "you become familiar with the platform, it can be a very useful tool for both safety and dispatch."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___7111628)

SW

Scott W.

Parts Manager

> "bluetooth connection can be a bit glitchy at times"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6465918)

Don N.

Senior Diesel Technician

> "It allows our drivers to be super alert and vigilant on the road by giving them clear visibility all around them."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6729967)

SW

Scott W.

IT Analyst

> "We had an accident with one of our trucks where the camera got destroyed in the wreck."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6635430)

EW

Earl W.

Operation Supervisor

> "Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6465223)

SJ

Sonny J.

Owner

> "Took me six months to let them know or for them to figure out which device that they need to send me"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6425813)

Don N.

Senior Diesel Technician

> "Motive provide our drivers with deep view of the road conditions helping them to stay alert and avoid accidents."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6729967)

SJ

Stephanie J.

Safety Coordinator

> "Paying for the equipment is a very high cost to setup account"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6839032)

SW

Scott W.

Parts Manager

> "In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6465918)

GM

Giovanni M.

President & CEO

> "Occasionally, the driver app will notify you that "Motive made changes" to your log...and those are like for a 30 second roll..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4747624)

SW

Scott W.

IT Analyst

> "We were able to easily obtain and schedule maintenance records for all vehicles."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6635430)

SW

Scott W.

IT Analyst

> "Even after sending the camera in, we still couldn't get the footage."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6635430)

PB

Peter B.

administrator

> "last DOT is very familiar with this system and have had no trouble getting info downloaded to them during an inspection."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___7016155)

KA

Kafi A.

CSR

> "Its okay could be better when its not accurate it causes problems for myself and my colleagues"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6462285)

CC

Chelsey C.

Market Ops Manager

> "it makes it easy to keep up with multiple drivers across multiple departments and states."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6462120)

VR

Verified Reviewer

CEO

> "have no recollection or track record of calls, they never cancelled my service after MULTIPLE calls and are still charging me..."

[See full review](https://www.capterra.com/p/138669/Motive/#GetApp___4781808)

BJ

Brandon J.

Director of Digital solutions.

> "The combination of features has enhanced safety, compliance, and operational efficiency."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6717945)

AT

Anika T.

President

> "The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay for service in that unit..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6049867)

JS

Joel S.

Driver

> "You don’t have to get a big bulky screen installed in your work truck and the app is very user-friendly."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6513867)

SW

Sue W.

admin

> "sometimes hard to navigate when you are looking for 1 certain thing"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6580455)

ST

Samantha T.

Admin

> "Motive- Formally Keep Trucking, was a great ELD software to help out drivers stay compliant."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6545672)

MM

Matt M.

owner operator

> "cost alot of money for what its used for and all they want to do is lock you into 3 year contracts and when you loose your..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___5002421)

JB

Jaron B.

Dispatcher

> "The features I like most are the real-time tracking, trip history and logbook integration."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4987496)

RB

Robert B.

President

> "The one thing I don't like about it is that it doesn't record the accurate city sometimes and when you try to correct it you..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4987140)

TA

Terri A.

Logistics and Distribution Operations Coordinator

> "Motive has a lightweight UI that makes it easy to implement and navigate through it."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6729935)

SS

Shivam S.

IT Consultant

> "The platform could be costly for small companies."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6727052)

BG

Bob G.

Safety Director

> "Backend office is simple and easy to manage."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___7073269)

Marlynn A.

Office Manager

> "Even though we canceled them last year and never even used their services."

[See full review](https://www.capterra.com/p/138669/Motive/#GetApp___6378069)

JW

Jason W.

Haul Division Superintendent

> "I highly recommend motive if your are a budiness looking to increase your safety program"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6852005)

RL

Robert L.

Ready Mix Department Manager

> "Cornering events are inconsistent and hard to coach."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6463434)

GM

Giovanni M.

President & CEO

> "it is dead easy and super useful!From an admin perspective both the app on the iPhone and the Web application show you so..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4747624)

WA

Waseem A.

Onwer

> "Promised insurance discount, never got it, even 6 months no one responded"

[See full review](https://www.capterra.com/p/138669/Motive/#SoftwareAdvice___6382273)

GR

Gibran R.

CEO

> "It is very accurate to reduce the risks on the road using the AI."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6463957)

TB

Troy B.

Owner

> "the mileage is off on the quarterly reports.it takes 2 days before i can see the state mileage of a trip i finshed."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4729908)

DT

Dava T.

Safety Manager

> "Easy utilization for admin, violation awareness and cameras utilization of events help to better monitor and assist on drive..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4797459)

DR

Danny R.

Owner

> "Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6049973)

AL

Alex L.

Fleet Manager

> "We've had zero issues with tracking since we've started with Motive."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6620563)

KA

Kafi A.

CSR

> "Not very accurate which causes some trouble for me and my coworkers"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6462285)

MB

Miguel B.

Domestic operations

> "Very accurate app to keep track of your driver"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6465351)

DC

David C.

Owner Operator

> "You call and call, leave messages with other departments, personal and no one ever returns your phone calls."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4897658)

TR

Tim R.

Logistics Director

> "There are plenty of features to cover everything needed. "

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6537605)

SJ

Sonny J.

Owner

> "Their own team doesn’t even know what devices they have"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6425813)

GR

Gibran R.

CEO

> "Theft prevention is well executed making it quite secure and precise."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6463957)

KG

Kim G.

Freight Supervisor

> "Does not flag when a driver is using their cel phone, running a yellow to red light, not wearing a seatbelt. "

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4991293)

JB

Jorge B.

Dispatch Support

> "The interface is easy to use, which simplifies the tasks, the features are very comprehensive"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6465232)

KW

Kevin W.

C..E.O

> "I’ve tried to resolve this matter and even told them I didn’t need to use their product since I had signed up with another..."

[See full review](https://www.capterra.com/p/138669/Motive/#SoftwareAdvice___5024418)

ST

Samantha T.

Admin

> "Reports and logs are easily accessable."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6545672)

RF

Ross F.

Owner

> "It's hard to edit my compliance logs when my driver accidentally forgets to log out."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4732294)

EA

Elma A.

OPERATION MANAGER

> "I also like the feature that it notifies us instantly if a driver needs attention (violation, driving issues...)"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4921872)

DV

Deana V.

Owner/Dispatcher

> "I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4287867)

JB

Jorge B.

Dispatch Support

> "How accurate it is about driver's location, how user friendly it is"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6465232)

Bawnie W.

paperwork

> "Price gouging"

[See full review](https://www.capterra.com/p/138669/Motive/#GetApp___6871559)

WE

Whitney E.

Operations Manager

> "They are so quick to respond and help guide you or even your drivers to get set up."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6285674)

MB

Makhmud B.

Driver

> "Horrible customer service."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6770228)

TR

Tim R.

Logistics Director

> "Everything works as it should with nice features and reports. "

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6537605)

JB

John B.

Sales/ ops manager

> "Invoicing I have repeatably asked to be billed in a different manner other than credit card and it still have not been done ."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4998524)

SL

Secret L.

ACCIDENT CLAIMS SPECIALIST

> "I like the clear imagery of the videos ."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6460423)

BJ

Ben J.

Driver

> "We are unable to edit mistakes like when a driver forgets to switch from off duty to personal Conveyance and we have to start..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4627830)

Simon M.

Business Owner

> "The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___3596036)

SM

Steve M.

CEO

> "What they did was unethical, my bank and attorney agree."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6269626)

SW

Sue W.

admin

> "For us, its good, we have never discussed moving away from Motive except for maybe costs"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6580455)

MM

Manu M.

Owner Operator

> "I pay yearly and now they are saying I am in contract with 3 years and I have to pay next year also again because they can’t..."

[See full review](https://www.capterra.com/p/138669/Motive/#SoftwareAdvice___6131096)

WE

Whitney E.

Operations Manager

> "I am a huge fan of Motive (formerly Keeptruckin) the customer service is A+++!"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6285674)

IH

Inayatullah H.

owner

> "They will make you sign up for 36 months and you would want to cancel it the very first month, but you will not be able to do..."

[See full review](https://www.capterra.com/p/138669/Motive/#GetApp___4841593)

SJ

Stephanie J.

Safety Coordinator

> "The drivers loved the app."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6839032)

CE

Charles E.

Owner

> "I became frustrated and he got his lacey panties in a wad because I told hi that I thought it was bullshit to pay for a..."

[See full review](https://www.capterra.com/p/138669/Motive/#SoftwareAdvice___5071706)

NI

Naquentta I.

Medical biochemistry and molecular biology

> "It provides enovative ways for solving problems encounted in the field of work"

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___6023780)

RH

Rob H.

Owner / Operator

> "There are a few bugs in the system that seems like it would be a easy fix but can't get a real answer as to why they can't be..."

[See full review](https://www.capterra.com/p/138669/Motive/#Capterra___4746796)

[View Reviews](https://www.capterra.com/p/138669/Motive/reviews/)

ME

Matthew E.

CRM Manager

> "It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7044702)

DM

Desirea M.

Sales Associate

> "How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7031052)

JA

Jade A.

CS

> "It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034827)

MG

Mike G.

VP of Sales

> "Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455)

JF

James F.

Operations Manager

> "I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075591)

TS

Tim S.

General Manager

> "It can have a hard time transcribing the conversation and figuring out who is talking during conversations."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7079589)

JO

Jeff O.

Certified Field Inspector

> "I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long forgotten."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981)

JF

Jennifer F.

General Manager

> "I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6828565)

TH

Thomas H.

Safety Advisor

> "I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on maintaining a..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219)

LL

Lejaune L.

Design Consultant

> "Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7070151)

MG

Mike G.

VP of Sales

> "What I like most about Rilla is how effortlessly it turns everyday sales conversations into clear, coachable insights without adding friction for reps."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455)

JR

Jim R.

Sales Manager

> "The texts and emails are relentless on my phone and computer with messages on the weekend."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972)

MG

Mike G.

VP of Sales

> "It makes it easy to identify what top performers are doing differently and turn real conversations into actionable improvement. While there’s a small..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455)

MO

Michelle O.

Senior design consultant

> "While conversations have to be deleted if there's one point that needs to be removed."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7076901)

ZC

Zac C.

Owner and Sales

> "Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075159)

TS

Trevor S.

Service technician

> "It takes a while for the app to learn to get customers names correct."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411)

TH

Thomas H.

Safety Advisor

> "The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive immediate..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219)

JB

James B.

Process Auditor

> "Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be avoided if a..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300758)

JJ

James J.

HVAC Service Manager

> "Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7068446)

JO

Jeff O.

Certified Field Inspector

> "I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments!"

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981)

MW

Matt W.

Service Writer

> "The written transcripts of phone calls offer a great way to go back and review conversations with customers."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484)

TC

Tonia C.

analytics and Marketing Manager

> "There was a lot of up front work that we were not prepped and prepared for."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177)

JO

Jeff O.

Certified Field Inspector

> "I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981)

PP

Paris P.

Sales Manager

> "It does drain phone battery. And it does not record phone calls."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6845389)

DT

Derrick T.

Sales Manager

> "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7115773)

CS

Chandler S.

Design Consultant

> "The audio feedback is rough on a phone speaker."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628)

DB

Dan B.

Home Improvement Consultant

> "I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7000846)

RM

ROEL M.

HVAC SUPERVISOR

> "AI NOT BEING ABLE TO DETECT WHEN ITS VOICE FROM TV,RADIO,OR REAL PERSON AND LABELING AS "CUSTOMER WHEN ITS NOT""

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6272921)

BK

Brandon K.

General Manager

> "I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074874)

MW

Matt W.

Service Writer

> "It often gets the client and the customer roles confused."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484)

JS

Joe S.

sales manager

> "The real time analytics that allows me to parcel an appointment and process the data into many different valuable points of interest and do it..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6362237)

TD

Trinten D.

Certified home improvement expert

> "Sometimes the app operates funny and stalls while I am uploading photos even when I have internet connection."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6437251)

CS

Chris S.

Heating and cooling technician

> "The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind"

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7095129)

DB

Dustin B.

Design Consultant

> "It’s not perfect, it doesn’t pick up everything and scribe it out correctly."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7100939)

ND

Nalani D.

Operations Manager

> "It allows for me to see in real time what is happening and be able to provide coaching to the techs to help them improve their communication skills...."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163)

CB

Carrie B.

Design Consultant

> "I have to sell it and it adds to the already long consultation."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089590)

PH

Paige H.

General Office Manager

> "Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions. Whether it..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584)

AC

Ashley C.

Service Advisor

> "It can't distinguish between different voices between phones."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794349)

RB

Robert B.

Garage Door Technician

> "Rilla has allowed me to adopt winning techniques used by top reps and techs in my company and create higher ticket averages for myself. "

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362)

SP

Sean P.

President

> "So much information to train, ridealongs process could be faster, I get sucked into listening to the whole thing, coachable moments aren't always..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6531615)

AW

Alex W.

Retail Sales Rep

> "The data I get helps me learn what went well in my appointments while getting to revisit the Audio when needing to remember small details like dogs..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6291239)

SS

Sarith S.

Exterior Design Consultant

> "This creates a delay before appointments where i have to reset mic access to record"

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6451141)

JH

Joanne H.

Area Sales Manager

> "This helps me gain insight to why the sale stopped and helps with my coaching of the Team. "

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7090708)

Delbert M.

Sr Account Manager

> "Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6872484)

KR

Kristen R.

Customer Sales Rep

> "Rilla is helpful with all inbound and outbound calls to ensure top quality service. "

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7105429)

SL

Sarah L.

Design consultant

> "Not great at speech recognition when translating to text."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6886241)

CS

Chandler S.

Design Consultant

> "I like that I am able to record talk ratio along with talk speed."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628)

TC

Tonia C.

analytics and Marketing Manager

> "This dilutes our trackers."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177)

PH

Paige H.

General Office Manager

> "Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take place"

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584)

AR

Anthony R.

Retail Sales Rep

> "I don’t like how it can auto record and how the transcribing is not perfect."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292458)

JK

Jeff K.

Electrical Manager

> "I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6817546)

JS

Jerod S.

Service Manager

> "I am not a fan of the "coachable moments" - it causes the Ride Along functionality to be clumsy at times"

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294214)

KH

Kyle H.

Regional Sales Manager

> "This has been invaluable for ensuring that all team members understand and implement best practices in communication, thus enhancing clarity and..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6290623)

DH

Danny H.

Design consultant

> "It keeps you in check for your presentation but it can also have a negative effect if you feel like big brother is watching"

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510473)

KT

Kameron T.

Journeyman plumber

> "Having the ability to see or hear specific targeted data to focus on, like how many words per min, if you need to talk less or talk more, is such a..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300431)

MM

Michael M.

Service Tech Sales

> "Mumbling and fast talking are the two biggest."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6858775)

VR

Verified Reviewer

General Manager

> "The ability for the ai to help get to the crux of our interactions and provide valuable data to help our field personnel."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6253750)

RB

Robert B.

Garage Door Technician

> "Mobile app search function doesn’t always seem to work. "

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362)

RE

Robyn E.

Inside Sales Rep Business Development

> "In addition, it allows for us to review with them, areas where they shined, and identify where additional training may be beneficial."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140)

CH

Carter H.

Sales Representative

> "However, ai language learning and voice recognition is virtually impossible to trust."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6712676)

CM

Chris M.

Director of Operations

> "Rilla provides accurate instant feedback that allows for another level of accountability and improvement for the field that we were previously unable..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6462211)

TL

Thomas L.

New Home Consultant

> "Hearing my own voice was painful at first."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367)

RE

Robyn E.

Inside Sales Rep Business Development

> "Having the ability to observe the field team interacting with customers on site, and customers communicating with them is such a time saver and..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140)

JH

Jamie H.

CEO

> "Its a bit cumbersome to navigate and its been challenging to get technician buy in"

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6311625)

VR

Victoria R.

Coordinator

> "We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7081537)

GC

Geoff C.

Service Manager

> "As with any voice transcription the voice transcription is not 100%."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609)

JK

Joe K.

Design Consultant and Sales

> "Rilla is a wonderful tool. Since my sales job involves so much drive time, reviewing my appointments by listening to them while driving is a..."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510320)

AK

Azim K.

Service Advisor

> "Mishearing words and phrases."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794351)

SN

Silvia N.

Training, Plumbing, Electrical Manager

> "It allows me to do at least 10 ridealongs per day and coach 10 different technicians in half a day."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294229)

MC

Michael C.

Sales Manager

> "not being able to use some features on tablet"

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6399668)

JR

Jim R.

Sales Manager

> "I feel the level of accountability which I believe to be very helpful with the busy schedules of our managers and owners."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972)

MA

Mike A.

COO

> "Trusting that a sales rep is going to turn on Rilla prior to arriving at an appointment is my only hang-up."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6258151)

ND

Nalani D.

Operations Manager

> "I love that it allows me to do "ride alongs" with my field staff and still be available in the office for the rest of my staff."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163)

DE

Dave E.

Field Supervisor

> "Transcripts don't always match the real audio."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510110)

BR

Brandon R.

Service Technician

> "Rilla a perfect tool especially for technicians that are still new within the company or any trade once they get into the field"

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7051825)

HS

Henry S.

Electrician, Training Coordinator

> "I had initial hesitations about the recording piece, but \[sensitive content hidden\] squashed all of those in his presentation."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6463932)

JR

Jack R.

Sr Design Consultant

> "Easy to use and helped my sales since I got real time feedback to help me improve my sales presentation and customer interactions."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7072431)

DB

Dylan B.

Service Manager

> "It doesn't pick up on the correct person that is speaking at the moment sometimes."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6551323)

TL

Thomas L.

New Home Consultant

> "I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367)

JT

Julio T.

HVAC sales

> "I don't like this to begin with and then when it doesn't record it makes for a bad outcome."

[See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292653)

[View Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/)

## User interface

4.46 (1,687)

[Rilla](https://www.capterra.com/p/10016798/Rilla/)

4.80 (342)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Motive

Top features

28/40

-   Accounting
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Automated Scheduling
-   Billing & Invoicing
-   Carrier Management
-   Communication Management
-   Compliance Management
-   Customer Management
-   Customizable Reports
-   Delivery Tracking
-   Dispatch Management
-   Document Management
-   EDI
-   Employee Management
-   Fleet Management
-   Generative AI
-   Geographic Maps
-   Inventory Management
-   Live Driver Tracking
-   Location Tracking
-   Mobile App
-   Order Management
-   Order Tracking
-   Quotes/Estimates
-   Real-Time Analytics
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Route Optimization
-   Routing
-   Scheduling
-   Self Service Portal
-   Shipment Tracking
-   Shipping Management
-   Status Tracking
-   Supplier Management
-   Third-Party Integrations
-   Work Order Management

[See all features](https://www.capterra.com/p/138669/Motive/#features)

Rilla

14/40

-   Accounting
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Automated Scheduling
-   Billing & Invoicing
-   Carrier Management
-   Communication Management
-   Compliance Management
-   Customer Management
-   Customizable Reports
-   Delivery Tracking
-   Dispatch Management
-   Document Management
-   EDI
-   Employee Management
-   Fleet Management
-   Generative AI
-   Geographic Maps
-   Inventory Management
-   Live Driver Tracking
-   Location Tracking
-   Mobile App
-   Order Management
-   Order Tracking
-   Quotes/Estimates
-   Real-Time Analytics
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Route Optimization
-   Routing
-   Scheduling
-   Self Service Portal
-   Shipment Tracking
-   Shipping Management
-   Status Tracking
-   Supplier Management
-   Third-Party Integrations
-   Work Order Management

[See all features](https://www.capterra.com/p/10016798/Rilla/#features)

### Recognition

No recognitions have been awarded to Motive

No recognitions have been awarded to Rilla

### Deployment & support

Motive

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Rilla

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Motive

-   By Motive
-   Located in United States
-   Founded in

Rilla

-   By Rilla
-   Located in United States
-   Founded in

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[Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.80 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.7

Features

4.3

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-10016798/Jobber-vs-Rilla)