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ServiceBench can be used by service providers, enterprise users, and appliance repair companies.
Fieldmagic is ideal for anyone looking to streamline their maintenance management. Ideal with 5 or more technicians and when compliance, flexibility & integration with the client's accounting are key.
Overall, ServiceBench is great. It's very helpful to track parts and claims and there is tons of detailed information available if you can find it or call ServiceBench help desk for assistance.
Consistently frustrating, poorly thought out, exceptionally counter-intuitive.
Great experience love this program definitely helps manage at the tech repairs and invoicing purposes.
It has been a very, very frustrating experience. We have sent dozens of emails with no reply, we have called and left messages for call backs with no reply.
Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls.
You may listen to their sales guys but implement software from these guys nd you will regret it for a long, long time.
Very easy to navigate would definitely recommend to other servicers. Updates are great and doesn’t interfere with existing work.
There is a " glitch" and MANY other providers have lost money across the nation as well. Cant track pay like the other web portals.
A great platform to carry out all the basics of the service industry with the ability to then tailor the more advanced features to help grow your company and make the bottom line more efficient.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It's an excellent asset for our field service team to improve Field Service Operations with it's great features.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
Prioritize real-user-identified key features according to your needs to find your best fit.
ServiceBench
Fieldmagic
Top FeaturesServiceBench
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Fieldmagic
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