# Jane Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Jane Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Jane Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/compare/138962-178984/10to8-vs-Jane-App --- # Jane Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 19, 2025 Written byLisa Morris Lisa Morris Lisa Morris is an associate principal analyst at Capterra, covering the healthcare and medical industry, with a focus on technologies impacting independent practices and mental healthcare, such as electronic medical records and practice manage... [See bio & all articles](https://www.capterra.com/resources/author/lmorris/) Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Lisa Morris](https://www.capterra.com/resources/author/lmorris/) Lisa Morris is an associate principal analyst at Capterra, covering the healthcare and medical industry, with a focus on technologies impacting independent practices and mental healthcare, such as electronic medical records and practice management tools. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jane Jane Overview: ### Key takeaways Insights from verified Capterra reviews Jane is a practice management and EMR tool used by SMBs in health and wellness, mental health, and medical practices. It stands out for its intuitive scheduling and patient-facing features like self-booking and automated reminders. Users consistently cite time savings and ease of use, though limited calendar sync and billing customization are common drawbacks. A new AI Scribe feature launched in 2025 adds real-time charting to streamline documentation. ### Our verdict Jane offers a practical solution for small clinics seeking a unified platform to manage appointments, reminders, and patient records. Its ease of use and responsive support make onboarding smooth, but buyers should expect trade-offs in billing flexibility and calendar syncing. While some users report browser-specific bugs and limited invoice customization, most find the system reliable and worth adapting to. Overall rating Based on 490 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 1% Pros & cons Responsive and knowledgeable support team Streamlined clinic operations management Setup and usability challenges Complex billing and payment processes Starting price $54 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Jane alternatives Jane may not suit buyers who need deeper billing customization, two-way calendar sync, or broader integration options, especially if their workflows rely on external tools or require more granular control over multi-location scheduling. Highest Rated [4.8 (1,129)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (2,819)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) ## Who uses Jane? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable support team 97% positive reviews out of 218 Most users report customer support is prompt, friendly, and provides thorough solutions for any issues. Margaret M Office Manager, 2 - 10 employees. "Still fresh and getting things set up but the customer service/support team has been so wonderful at answering questions and helping me with areas I am unfamiliar with." Setup and usability challenges 44% negative reviews out of 71 Some users report initial setup is daunting, with occasional glitches and confusing navigation impacting workflow. Melron P Scribe specialist, 11 - 50 employees. "Resolution took longer than expercted, repetition of troubleshooting steps frustated the users at times." Streamlined clinic operations management 89% positive reviews out of 46 Most reviewers describe clinic management features as improving efficiency, customization, and daily workflow organization. Christiana P Clinic Director, 2 - 10 employees. "We have years of improved clinic efficiency because we use Jane. Because of this increased efficiency, our practitioners can better focus on their patients' needs and care." Complex billing and payment processes 56% negative reviews out of 57 Some reviewers indicate billing and payment functions are confusing, lack integration, and complicate insurance reconciliation. Louis C Doctor of Chiropractic, 1 employee. "Financial bookkeeping: Jane's system of keeping track of patient and insurance balances is very complicated, dense, and confusing." Convenient online booking experience 95% positive reviews out of 38 Most reviewers find online booking simple, efficient, and user-friendly for both staff and clients. David C Owner, 1 employee. "As a single person small clinic, Jane automates as much as possible as well as allowing simple online booking." ## Jane's interface Jane’s interface is visually clean and easy to navigate, with users highlighting its clarity and accessibility across devices. While most find the layout intuitive for scheduling and managing appointments, some mention friction with browser compatibility and occasional page refresh issues. 2+ Lisa Morris You’ll likely find Jane’s layout straightforward for booking and managing sessions, but be aware that some users report needing to refresh pages or switch browsers to update views—especially when handling documents or appointments. These quirks may slow down fast-paced workflows. Ease of Use 4.6 (490) 4.6 Based on 490 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Lisa Morris Jane’s top-rated scheduling and reminder tools help teams stay organized and reduce manual work. Together, they create a workflow that’s easy to manage across devices, even for clinics with multiple practitioners and varied appointment types. Features 4.6 (490) 4.6 Based on 490 reviews The Jane features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Patient scheduling 4.7 (53) 53 reviewers rated this feature Enables patients to self-book, cancel, or reschedule appointments from any device, with customizable breaks and multi-practitioner support. Clinics benefit from time savings and flexible control over schedules, including workshop bookings and deposits. Calendar management 4.6 (89) 89 reviewers rated this feature Offers a comprehensive calendar view to manage availability, time off, and meetings across staff and rooms. Supports scheduling for individuals and teams, with multiple entry points and long-term planning. One-way sync is a noted limitation. Reminders 4.5 (27) 27 reviewers rated this feature Sends automated email and SMS reminders to reduce no-shows and late cancellations. Users can customize timing and delivery method, saving staff time and improving client attendance. Some reviewers want deeper integration and template control. Appointment scheduling 4.5 (111) 111 reviewers rated this feature Prevents double-booking and supports easy rescheduling, session customization, and mobile access. The layout is clear and functional, though some users report occasional refresh issues. Scheduling 4.4 (37) 37 reviewers rated this feature Manages weekly staff allocations, breaks, and shifts with a user-friendly interface. Supports advanced booking for events and workshops. Some users want placeholder features for tentative planning. Billing and invoicing 4.1 (61) 61 reviewers rated this feature Handles invoices and payments, but lacks flexibility in customizing invoice content, colors, and formats. Users mention time-consuming reconciliation and limited support for payment gateways beyond Stripe. Some find the process easy, but control is a recurring concern. Automated patient waitlist management 0 reviewers rated this feature Automatically fills canceled appointment slots by notifying waitlisted patients based on availability and preferences. This helps clinics reduce downtime and maximize booking efficiency. Patient self check-in (in-person) 0 reviewers rated this feature Allows patients to check in at the clinic using a kiosk or tablet, reducing front desk workload and improving flow. The system updates appointment status in real time and supports contactless check-in. Google Analytics integration 0 reviewers rated this feature Connects Jane’s booking pages to Google Analytics, enabling clinics to track user behavior, referral sources, and conversion rates. This helps optimize marketing efforts and understand patient engagement trends. Prompted reviews 0 reviewers rated this feature Automatically prompts patients to leave feedback after appointments, helping clinics gather testimonials and improve service quality. This feature supports continuous improvement and builds trust with prospective clients. Built-in 1:1 video calls 0 reviewers rated this feature Enables HIPAA-compliant virtual consultations directly within Jane, eliminating the need for third-party tools. Practitioners can host secure sessions with up to 12 clients, improving accessibility and reducing no-shows. Automated waitlist notifications 0 reviewers rated this feature Notifies patients when earlier appointment slots become available, helping clinics fill gaps and reduce downtime. This feature improves booking efficiency and patient satisfaction. All key features (156) Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 50.00% of 4 reviewers that rated this feature as important or highly important You can easily manage appointments, set availability, and handle rescheduling with Jane. Reviewers indicate the system is intuitive for both staff and clients, supports waitlists, and streamlines booking, though some mention manual steps for notifications. 72.73% of 132 reviewers that rated this feature as important or highly important Prevents double-booking and supports easy rescheduling, session customization, and mobile access. The layout is clear and functional, though some users report occasional refresh issues. 111 reviewers rated this feature Creation, administration, and evaluation of assessments or tests 40.00% of 5 reviewers that rated this feature as important or highly important Automatically fills canceled appointment slots by notifying waitlisted patients based on availability and preferences. This helps clinics reduce downtime and maximize booking efficiency. 0 reviewers rated this feature Automatically create schedules based on business needs or employee availability and qualifications 50.00% of 24 reviewers that rated this feature as important or highly important Notifies patients when earlier appointment slots become available, helping clinics fill gaps and reduce downtime. This feature improves booking efficiency and patient satisfaction. 0 reviewers rated this feature Indication whether a resource is available or protected from allocation 0% of 0 reviewers... Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 57.14% of 7 reviewers that rated this feature as important or highly important Before and after photos of procedure(s) 0% of 0 reviewers... Complete outstanding payments 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 73.02% of 63 reviewers that rated this feature as important or highly important Handles invoices and payments, but lacks flexibility in customizing invoice content, colors, and formats. Users mention time-consuming reconciliation and limited support for payment gateways beyond Stripe. Some find the process easy, but control is a recurring concern. 61 reviewers rated this feature Create, update, and manage bookings, itineraries, and reservations 56.52% of 46 reviewers that rated this feature as important or highly important Enables HIPAA-compliant virtual consultations directly within Jane, eliminating the need for third-party tools. Practitioners can host secure sessions with up to 12 clients, improving accessibility and reducing no-shows. 0 reviewers rated this feature Offers a comprehensive calendar view to manage availability, time off, and meetings across staff and rooms. Supports scheduling for individuals and teams, with multiple entry points and long-term planning. One-way sync is a noted limitation. 89 reviewers rated this feature Synchronize with other calendars to view mutual availability and schedules 50.00% of 56 reviewers that rated this feature as important or highly important Allow customers to cancel their subscription remotely. 0% of 0 reviewers... Track cancellations of policies, accounts, orders, appointments, etc. 0% of 0 reviewers... Manage the treatment plan and coordination between care providers and patients with special health care needs 100.00% of 1 reviewers that rated this feature as important or highly important Electronic patient health records 0% of 0 reviewers... With Jane's charting, you can use customizable templates, upload images, and access charts anywhere. Reviewers appreciate the intuitive design, organizational benefits, and flexibility, though some mention too many options or a lengthy process for complex documentation. 71.55% of 116 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies 30.43% of 23 reviewers that rated this feature as important or highly important Schedule in-person or online classes 0% of 0 reviewers... Manage contact details and communication with clients 71.43% of 7 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 100.00% of 1 reviewers that rated this feature as important or highly important Record and organize clinical notes and progress notes for each patient after interaction with a physician 0% of 0 reviewers... Automatically generates E/M codes based on information collected during patient charting 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 0% of 0 reviewers... Track and report regulatory data to either internal management or external stakeholders 0% of 0 reviewers... Jane helps you reduce no-shows by sending automated reminders via text and email. Users think the reminders are reliable, flexible, and easy for clients to customize, though some wish for more customization or integration with Mailchimp. 69.59% of 171 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 28.57% of 7 reviewers that rated this feature as important or highly important Financial system that helps create and manage physical/digital credit cards and track transaction activities 0% of 0 reviewers... Accept and process credit card transactions 0% of 0 reviewers... A collection of customer information such as contact details, demographics, previous interactions, etc. 54.55% of 11 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 0% of 0 reviewers... Add customized logos and colors to align with company branding 48.15% of 27 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 0% of 0 reviewers... Customize contracts and forms to collect specific information 72.00% of 25 reviewers that rated this feature as important or highly important Alter the layout and content of reports 33.33% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 42.86% of 7 reviewers that rated this feature as important or highly important Import and export data to and from software applications 0% of 0 reviewers... Protect sensitive data for digital privacy 0% of 0 reviewers... Accept and process credit/debit card transactions 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 85.71% of 7 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 0% of 0 reviewers... Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file 66.67% of 3 reviewers that rated this feature as important or highly important Electronic storage of drug information such as name, brand, appearance, etc. 0% of 0 reviewers... Electronically collect payments for goods or services 80.00% of 5 reviewers that rated this feature as important or highly important Digitally sign online documents 100.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 0% of 0 reviewers... Reminders sent via email 100.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 0.00% of 2 reviewers that rated this feature as important or highly important Create and securely store digital patient records 76.92% of 26 reviewers that rated this feature as important or highly important Database of frequently used, popular workout routines 0% of 0 reviewers... Track and manage staff profiles, recruitment, schedules, productivity, career development and performance 0% of 0 reviewers... Public or private sharing of digital files such as documents, audio/video, images, and more 0% of 0 reviewers... Serves chiropractic practices 70.00% of 20 reviewers that rated this feature as important or highly important For mental health professionals providing therapy to multiple patients at the same time 0% of 0 reviewers... Intended for medical use such as diagnosis, treatment, and consultation 0.00% of 1 reviewers that rated this feature as important or highly important Designed for medical spas 100.00% of 1 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. 81.82% of 22 reviewers that rated this feature as important or highly important Designed for the use of occupational therapists 0% of 0 reviewers... Designed specifically for physical therapy practices 73.91% of 23 reviewers that rated this feature as important or highly important Intended to be used by podiatrists 0% of 0 reviewers... Designed for the use of speech therapists 0% of 0 reviewers... Store, manage and track all forms in a centralized location 50.00% of 2 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus 0.00% of 1 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time 0% of 0 reviewers... Connects Jane’s booking pages to Google Analytics, enabling clinics to track user behavior, referral sources, and conversion rates. This helps optimize marketing efforts and understand patient engagement trends. 0 reviewers rated this feature Automatically find mutually available meeting time slots across multiple calendars 0% of 0 reviewers... Compliant with healthcare rules and regulations around the world 77.78% of 9 reviewers that rated this feature as important or highly important Jane gives you strong privacy controls and compliance with HIPAA and Canadian standards, helping you protect patient confidentiality. Reviewers appreciate the secure environment, ability to blur sensitive data, and peace of mind knowing client information stays private. 74.31% of 144 reviewers that rated this feature as important or highly important Transactions that typically involve face-to-face interactions between the payer and the payee 0% of 0 reviewers... Conduct intake assessments to determine patient health status, medical history, conditions, etc. 65.00% of 20 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims 0.00% of 1 reviewers that rated this feature as important or highly important Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage 50.00% of 6 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 33.33% of 3 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client 0% of 0 reviewers... Captures invoice data and maintains comprehensive records for auditing and reporting purposes 33.33% of 3 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider 60.61% of 33 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 80.85% of 47 reviewers that rated this feature as important or highly important Notifications via mobile devices 0% of 0 reviewers... Access the system via a mobile application 0% of 0 reviewers... Manage and support multiple locations 61.90% of 21 reviewers that rated this feature as important or highly important Supports practices with multiple healthcare professionals 0% of 0 reviewers... For practices with multiple providers 0.00% of 1 reviewers that rated this feature as important or highly important The ability to choose between different appointments in a selection. 0% of 0 reviewers... Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 0% of 0 reviewers... Track and monitor patient no-show rates 0% of 0 reviewers... Jane offers you a user-friendly online booking experience, letting clients schedule or change appointments anytime. Reviewers appreciate the time savings, intuitive interface, and customization options, though some mention occasional syncing issues or challenges for less tech-savvy clients. 67.44% of 129 reviewers that rated this feature as important or highly important Create new forms and/or use ready-made online form templates 0% of 0 reviewers... Online forms for managing client intake 0% of 0 reviewers... Accept and process online payment transactions 100.00% of 1 reviewers that rated this feature as important or highly important Track and organize online shifts 0% of 0 reviewers... Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients 0% of 0 reviewers... Patients can register for appointments in advance online 53.85% of 13 reviewers that rated this feature as important or highly important Managing and tracking patient health, progress, communication, and treatment plans 50.00% of 4 reviewers that rated this feature as important or highly important Online portal where patients can access information such as health records, treatment plants, etc. 37.50% of 16 reviewers that rated this feature as important or highly important Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. 0% of 0 reviewers... Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details 62.32% of 69 reviewers that rated this feature as important or highly important Enables patients to self-book, cancel, or reschedule appointments from any device, with customizable breaks and multi-practitioner support. Clinics benefit from time savings and flexible control over schedules, including workshop bookings and deposits. 53 reviewers rated this feature Allows patients to check in at the clinic using a kiosk or tablet, reducing front desk workload and improving flow. The system updates appointment status in real time and supports contactless check-in. 0 reviewers rated this feature Tracking, managing, and initiating the transfer of funds for overdue customer payments 0% of 0 reviewers... Accept, record, and reconcile financial transactions 75.00% of 4 reviewers that rated this feature as important or highly important Reminders sent for balance/payment due 0% of 0 reviewers... Track and organize physician schedules and pertinent information 0% of 0 reviewers... Manage physician availability and schedules 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software 0% of 0 reviewers... Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more 60.00% of 25 reviewers that rated this feature as important or highly important Questionnaire for clients to answer prior to attending appointments. 0% of 0 reviewers... Customizable notes that help healthcare professionals document and track patient progress 57.14% of 7 reviewers that rated this feature as important or highly important Document and report the progress of ongoing projects 0% of 0 reviewers... Reporting on how each user, task or process has advanced since its initiation 0.00% of 1 reviewers that rated this feature as important or highly important Automatically prompts patients to leave feedback after appointments, helping clinics gather testimonials and improve service quality. This feature supports continuous improvement and builds trust with prospective clients. 0 reviewers rated this feature Ratings/Reviews 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 66.67% of 3 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0.00% of 2 reviewers that rated this feature as important or highly important Ability to record, store, update, and retrieve information 100.00% of 7 reviewers that rated this feature as important or highly important Schedule repeating appointments based on a duration of time 0% of 0 reviewers... Automated process of charging customers at regular intervals for repeated access or use of a product or service 0% of 0 reviewers... Sends automated email and SMS reminders to reduce no-shows and late cancellations. Users can customize timing and delivery method, saving staff time and improving client attendance. Some reviewers want deeper integration and template control. 27 reviewers rated this feature Remotely create and access treatment plans tailored to individual patients based on symptoms 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 83.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 0% of 0 reviewers... Manage the rescheduling of appointments 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Reserving a room for meeting in an office or co-working space 0% of 0 reviewers... Reports specific to sales analysis for trends and strategies 0% of 0 reviewers... Manages weekly staff allocations, breaks, and shifts with a user-friendly interface. Supports advanced booking for events and workshops. Some users want placeholder features for tentative planning. 37 reviewers rated this feature Securely stores data to prevent data loss or breaches 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 46.67% of 15 reviewers that rated this feature as important or highly important Reminders sent via SMS/text message 75.00% of 8 reviewers that rated this feature as important or highly important Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) 63.64% of 44 reviewers that rated this feature as important or highly important Schedule shifts for staff/employees, track hours worked, and manage staff payroll 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 0% of 0 reviewers... Create, manage and track all task activities and progression 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 0% of 0 reviewers... Meet with patients remotely 0% of 0 reviewers... Provide integration with third-party telehealth applications 0% of 0 reviewers... Provide online therapy to patients/clients through secure video sessions 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Tools to help therapists document, record, and recall patient encounters 25.00% of 4 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 100.00% of 2 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period 0% of 0 reviewers... Sell multiple treatments together as a set 0% of 0 reviewers... Create treatment plans that document interventions and outcomes to track patient progress 57.14% of 14 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa 73.33% of 15 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video 83.33% of 6 reviewers that rated this feature as important or highly important Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. 0% of 0 reviewers... Monitor wait time and abandonment for incoming requests that have not been routed 0% of 0 reviewers... Record, update and manage waiting lists 100.00% of 1 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites 0.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 66.67% of 3 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Lisa Morris Jane’s top-rated scheduling and reminder tools help teams stay organized and reduce manual work. Together, they create a workflow that’s easy to manage across devices, even for clinics with multiple practitioners and varied appointment types. Features 4.6 (490) 4.6 Based on 490 reviews ## Pricing Value for money 4.7 (431) Jane starts at $39, which is lower than the typical SMB budget range of $200 to $600 per provider, per month for medical software. Pricing is flat per clinic, not per user, and scales based on plan tier rather than seat count. [View pricing plan details](https://www.capterra.com/p/178984/Jane-App/pricing/) Balance $54.00 Flat Rate,Per Month It includes: - Up to 20 appointments per month - Unlimited admin & locations - Online 1:1 Appointments (Telehealth) - In-Person 1:1 Appointments, Group Appointments, and Classes - Unlimited Email Appointment Reminders - Secure Patient Portal - Charting Templates - Intake Forms - Outcome Measure Surveys - Treatment Plans - Email & SMS Payments Requests - Gift Cards - Receipts, Superbills & CMS 1500s - Free Data Import - Chat, Email, and Phone Support Practice $79.00 Flat Rate,Per Month It includes: - Unlimited Appointments - Unlimited Staff Profiles - Customizable Branding - Selectable Availability - Online Booking Pre-Payment Policies - Unlimited SMS Appointment Reminders Thrive $99.00 Flat Rate,Per Month It includes: - Rooms & Equipment - Availability Tagging - Patient Self Check-In (In-Person) - Automated Patient Waitlist Management - Return Visit Reminders - Packages & Memberships - Ratings and Reviews - Google Analytics Integration - Wait List Notifications - Scheduled Return Visit Reminders - Self-Check In - Room & Equipment Management - Tags for Selective Availability Value for money 4.7 (431) 4.7 Based on 431 reviews ## Integrations Jane integrates with marketing and scheduling tools to support patient outreach and calendar coordination. These connections include a mix of native and third-party links. Popular integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Bench](https://www.capterra.com/p/137795/Bench-Bookkeeping/)[ Documo](https://www.capterra.com/p/197267/mFax/)[ Clinic Sites](https://www.capterra.com/p/218246/Clinic-Sites/)[ Fullscript](https://www.capterra.com/p/10023695/Fullscript/) Lisa Morris Senior Content Analyst Connecting Jane with external scheduling and email platforms helps your front desk team reduce manual entry, automate reminders, and track engagement—all while keeping appointment data aligned across systems. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (464) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (464) 4.8 Based on 464 reviews ## User reviews Overall rating 4.8 Based on 490 reviews Filter by rating 5(414) 4(58) 3(11) 2(4) 1(3) Mentioned topic Sorted by most recent Nicole L. Physiotherapist Medical Practice ### "Clean and Simple (in a good way)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 Really a quality product. The user experience is great as either a client or a practitioner. It is intuitive, well laid out, and still has most (if not all) the features needed for an EMR/scheduling/billing system without being too messy to look at. Pros The clean layout and ease of use are Jane's strong points. It is easy to toggle back and forth between different segments and the mobile vs. desktop versions are fairly seamless. Cons The biggest downside to working with Jane is the setting up of charting options. The search among global users is a good feature but it would be nice if Jane came up with some really well designed stock/set options to start with. Otherwise it takes a long time and is a bit tedious to get it right at first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jesse S. Clinical Director Mental Health Care ### "Good UI, steeper learning curve. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 March 28, 2026 Jane was good once we got it going. Transition from our previous EHR was a little difficult at first. Pros The way they handled data was great. Also the UI was generally pleasing and easy to use. You could see what was going on visually very easily. Cons The way consultations were handled was less than ideal for our practice. It actually took our admin team a lot more work to handle bookings. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SP was not handling our data in a way that we thought was good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dan J. COO Mental Health Care ### "Beautiful Solution for Private Practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 We've tried and tested countless other tools and none have come close to offering what Jane does for the cost! We're a small private practice with big dreams and Jane helped make them feel achievable. Pros Super efficient and cost-effective solution for private practice management. Super kind and intelligent support team, and solid community online for troubleshooting or comparing business models. Effective user interface, simple appointment management. Cons As with any practice management solution, there's a learning curve and staff training that needs to happen with this tool. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Better cost for more features, more customizability Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) [Calendly](https://www.capterra.com/p/148036/Calendly/) [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Jane More customizability and flexibility, more accessible, better solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Dan, this review legit made our day! Thank you so much for taking the time to write it, and for trusting Jane to help your practice reach those big dreams. Knowing that Jane has helped make them feel achievable is exactly the kind of thing that reminds us why we do this. 🩵 And the shoutout to the community honestly means so much. That space exists because of the people like yourself who spend time in it, and knowing it's been genuinely useful for your practice is exactly what it's there for. So thank you for being part of it 🥰 We're really grateful to have you with us, and we can't wait to keep growing alongside your practice! LG Lucky G. Director Health, Wellness and Fitness ### "Great scheduling software for chiropractors" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2026 Best customer support of any company we have dealt with. Introducing new features continually to keep up with our needs. Pros Great scheduling software. Best part is the ease of by which patients can make and manage their own appointments. Cons Nothing major to report. When they integrate a phone answering service it will have everything we need. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Needed patients to be able to manage their own bookings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2026 Lucky, thank you so much for taking the time to leave this review! It's really great to hear that patients being able to manage their own appointments has been such a standout for your practice. That's been a cornerstone of Jane since the very beginning, and we're still so glad to hear it's delivering for your patients. Two-plus years in and a 10/10 recommendation means the world to us, and we're really grateful you've trusted Jane to help run your clinic. Thanks again for being part of the Jane community! 🩵 HC Heather C. Office Administrator Alternative Medicine ### "I recommend Jane " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 Overall experience has been positive. I use it for booking all my chiro, massage, etc. It keeps track and sends appointment reminders in a text. Very helpful! Pros Jane is a very customer friendly platform. You can book all your appointments with various Healthcare providers in one app. Cons Sometimes I forget which password I used for specific providers, I have to reset it and that takes a little time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Thanks so much for the kind words, Heather, and for the 10/10! Really glad Jane has made keeping track of appointments across your different providers so easy. ☺️ The password situation is a fair frustration, and we actually have something that can help! Jane built a mobile app for patients and clients, available on the Apple App Store and Google Play; this lets you create one central login and link all your existing clinic accounts to it, so you're only ever signing into one place. It might save you a few password resets going forward. 🙏 So glad the experience has been a positive one overall. 💙 RK Robert K. CEO and chiropractor Health, Wellness and Fitness ### "Great product for low-volume clinic " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 12, 2026 Overall, we liked the software and I think it would function well for a small or low volume practice of almost any sort Pros It was great value for the money as a startup practice on a tight budget. Jane has all the basics: scheduling, SOAP notes, basic billing. Cons As our practice grew, it wasn’t able to grow with us. We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time. The tracking was the most difficult part. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/) [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Jane Jane’s price and functionality was unbeatable as a startup on a tight budget Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Thanks for sharing this, Robert. It's great to hear that Jane was a good starting point for your practice, and that the value was there when you needed it most. 💙 The feedback about patient package tracking and keeping re-exams on schedule is genuinely useful. Those are the kinds of workflow gaps that matter more and more as a practice grows, and it's helpful to hear where things fell short. Feedback like yours is part of how Jane keeps improving, and I'll pass this along to the team. We're so glad Jane served you well in the early days, and we genuinely appreciate having had the chance to support your clinic in those early stages. You're always welcome back if we're ever a good fit again. Rooting for your practice as it continues to grow! 😊 Kassidy K. Chiropractor Health, Wellness and Fitness ### "Great for a startup" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 11, 2026 Overall good it just couldn’t keep up with us after a certain weekly volume of patients. The software worked fine we just needed more tools Pros It was a really great tool as a start up practice. Can do most basic functions that you need and easy to implement quickly! Cons A lot of extra tools like a careplan tracker was not available at the time. As our practice volume increased it became clear Jane wasn’t going to help us scale Alternatives considered [ChiroHD](https://www.capterra.com/p/218059/ChiroHD/) [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Jane Price as a startup was unbeatable and we really needed a budget friendly option Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Thanks for sharing this, Kassidy. It's great to hear that Jane was a good fit when you were getting started, and that the price point made it an easy choice early on. It's genuinely helpful to hear what the gaps were as your practice grew. Features like care plan tracking matter a lot for chiropractic practices, and feedback like yours is part of what pushes Jane to keep improving. We're sad to see you go, but we're rooting for your practice no matter what. 🤗💙 CF Colin F. Physical therapist Hospital & Health Care ### "Jane review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 Very good clinical software that is better than all other comparable software systems that I have used Pros Jane makes it easy to make custom templates for my clinical work and allows for carrying forward of previous info that is still relevent Cons I have found it doesn’t work as reliably on my mobile device. The browser version always seems better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Reuben M. Doctor Alternative Medicine ### "Jane Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 2, 2026 Loved the program, it was a great transition from a server based program we had prior, but due to our specific office protocol needs we had to switch to Chirotouc, again only for billing purposes. Pros Easy use, great scheduling and charging system. Truly adaptable system with constant updates that make the program smooth and easy to jump into. Cons Difficult to bill out of for insurance. Multi-step process was cumbersome and not intuitive, third party billers were unresponsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Thanks for sharing this, Reuben. It's really great to hear that scheduling, charging, and the ongoing updates made Jane feel like a smooth fit for your practice. Insurance billing is one of those areas we know can be genuinely challenging, and the multi-step process not feeling intuitive is fair feedback. The team is always listening, and feedback like this is part of how Jane keeps getting better. If you ever want to share more, we're always open to hearing it. If you ever find yourself revisiting things down the road, we'd love to have you back. Wishing you all the best in the meantime. 😊🩵 RH Ramona H. Clinic coordinator Health, Wellness and Fitness ### "Jane is a great team player " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 16, 2026 Jane is the best option for managing a clinic with 10+ therapists working at the same time. I can alter individual schedules, I let Jane fill cancellation spots using the waitlist, and patients find the system easy to use. It makes managing a busy clinic easier. Pros The best feature is the “shared templates”. It’s a timesaver. You can search by occupation and find hundreds of templates to choose from. You can also edit any pre existing template which saves so much time. Cons If I’m using my iPad or phone to book an appointment that’s taken from the waitlist, I often tap on the wrong time slot and incorrectly book an appointment by 15 min. I wish Jane would give you a quick preview of what I am going to book so I could double check I’ve got the correct time selected but it doesn’t. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 "Jane is a great team player" 🥰 we'll take that title any day, Ramona. Thank you! It's really wonderful to hear that shared templates have been such a time-saver, and that Jane's been a good fit for keeping a busy clinic with 10+ therapists running smoothly. That's exactly what we're here for, and it's an honor to support your practice. The feedback about booking from the waitlist on mobile is genuinely helpful. Accidentally landing on the wrong time slot by a few minutes when you're moving fast is such a real frustration, and I can see how a confirmation preview would help catch that before it's booked. I'll make sure that gets passed along to the right people. Thanks again for two years with Jane and for taking the time to share this. It really does mean a lot. 😊💙 [View all Reviews](https://www.capterra.com/p/178984/Jane-App/reviews/) ## FAQs Yes. Jane is HIPAA-compliant and uses bank-grade encryption to protect patient data. It also offers Business Associate Agreements (BAAs) for US users and follows best practices for privacy and security across all plans. No, Jane does not offer a traditional free trial. Instead, it provides access to a fully functional, pre-populated demo site so prospective users can explore the platform’s features before committing. Yes. Jane is fully web-based and works across all modern browsers on desktops, tablets, and smartphones. There’s also a mobile app for clients to manage appointments and join virtual sessions. Jane provides unlimited support via phone, email, and live chat. Support is available Monday through Saturday, and users can also access a comprehensive help center, demo calls, and setup consultations. Yes. Jane supports a mix of native and third-party integrations for scheduling, email marketing, insurance claims, and supplement dispensing. These include tools for calendar sync, patient outreach, and billing. Yes. Jane offers free data migration from other systems, such as Practice Fusion, WebPT, and Mindbody. The support team helps review and import your existing data to ensure a smooth transition. No. Jane requires an internet connection to function. However, if your clinic loses internet access, you can still log in from a mobile device using cellular data or tethering to continue managing appointments. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Jane’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [What Is Electronic Medical Records Software? Key Insights for New Users](https://www.capterra.com/resources/what-is-electronic-medical-records-software/) Published August 2, 2024 by [Collin Couey](https://www.capterra.com/resources/author/ccouey/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [Capterra Value Report: A Price Comparison Guide for EMR Software](https://www.capterra.com/resources/emr-software-pricing-report/) Published May 29, 2025 by [Baljeet Kaur](https://www.capterra.com/resources/author/bkaur/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [5 Top-Rated Healthcare Remote Work Software](https://www.capterra.com/resources/top-healthcare-remote-work-software/) Published December 18, 2023 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Popular comparisons [Goldie vs Jane](https://www.capterra.com/compare/178984-268055/Jane-App-vs-Goldie)[Doctoralia for Specialists vs Jane](https://www.capterra.com/compare/178984-253301/Jane-App-vs-Doctoralia-Pro)[Acuity Scheduling vs Jane](https://www.capterra.com/compare/178984-191978/Jane-App-vs-Acuity-Scheduling)[Vagaro vs Jane](https://www.capterra.com/compare/153752-178984/Vagaro-vs-Jane-App)[GlossGenius vs Jane](https://www.capterra.com/compare/174830-178984/GlossGenius-vs-Jane-App)[Carepatron vs Jane](https://www.capterra.com/compare/178984-195467/Jane-App-vs-Care-Patron)[ClinicSense vs Jane](https://www.capterra.com/compare/178722-178984/ClinicSense-vs-Jane-App)[Noterro vs Jane](https://www.capterra.com/compare/164994-178984/SOAP-Vault-vs-Jane-App)[SimplePractice vs Jane](https://www.capterra.com/compare/130710-178984/SimplePractice-vs-Jane-App)[Mindbody vs Jane](https://www.capterra.com/compare/40229-178984/MINDBODY-vs-Jane-App) [GoReminders vs Jane](https://www.capterra.com/compare/154785-178984/GoReminders-vs-Jane-App)[Zanda vs Jane](https://www.capterra.com/compare/178984-180530/Jane-App-vs-Power-Diary)[Mangomint vs Jane](https://www.capterra.com/compare/178984-187593/Jane-App-vs-Mangomint)[SimplyBook.me vs Jane](https://www.capterra.com/compare/140086-178984/Simplybook-me-vs-Jane-App)[Klara vs Jane](https://www.capterra.com/compare/178984-203066/Jane-App-vs-Klara)[vcita vs Jane](https://www.capterra.com/compare/142264-178984/Appointment-Scheduling-vs-Jane-App)[Mend vs Jane](https://www.capterra.com/compare/165634-178984/Mend-App-vs-Jane-App)[Practice Better vs Jane](https://www.capterra.com/compare/159263-178984/Better-vs-Jane-App)[Healthie vs Jane](https://www.capterra.com/compare/167439-178984/Healthie-vs-Jane-App)[NextGen Office vs Jane](https://www.capterra.com/compare/31268-178984/NextGen-Ambulatory-EHR-vs-Jane-App)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)