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Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps.
Our target markets include - Manufacturing, SaaS, Real Estate, Healthcare, Insurance etc.
Outreach is very simple to use and has everything you need and nothing more. I'm interested to see how the platform transforms into a more robust solution in the future.
Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing department is.
So far the functionalities are awesome, and it integrates well with all the other tools we use for customer success. It helps a lot with automating touch processes to improve engagement with clients.
I have found though, that most of the time it is user error, but sometimes errors are not clear.
Simple integration with Salesforce and seamless sync of data, good calls platform, meeting scheduling, nice sequencing tool, Salesforce Opportunity overview in Outreach itself, email templates.
I don't know if its Gmail's API or on Outreach's side, but it needed a work around and was very frustrating.
Outreach team has been very helpful. They have excellent customer service and plenty of tutorials.
It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology.
Inside Sales Box is one of the best Software to save data and dialing the best part is that it keeps all the data saved and secure.
Very spotty and often disconnects or won't connect at all. Also not all numbers in sales force are able to be used in the dialer which is frustrating when a contact has multiple numbers.
I know of the person in Customer Service Namely "Amitoj" he is always very helpful and caring for Client this is the only reason i love to use this Software.
The software is integrated with SF and sometime lags with data. It doesn't always record the accurate details.
I like theirs customer service like the way they resolves the issues and help Clients.
Overall a great product with a passionate team to work with, would recommend one and all to go for them.
Jamie G.: Hi, my name is Jamie. I'm a senior account manager. I would give Outreach four stars. And for more reviews like this, click below. So prior to using Outreach, we weren't using anything at all for email automation. We were just scheduling emails through Salesforce, but we didn't have a dedicated tool. When I introduced Outreach to the business, I'd previously been a power user at another company, so I knew them really well. I was familiar with the analytics and reporting that they offered, so I introduced them to my current business because I thought they'd offer a lot of value. The onboarding process was okay, but the support from Outreach, we didn't buy the support package, so we had to set it all up ourselves, which wasn't difficult. It's not a difficult product to kind of configure. But to get maximum value from it, I would recommend going with a supporting package in future. Yeah, so I think the key thing with Outreach is to make sure that you are really going to be making the most out of it and that the business is ready for it. It's a very powerful tool with fantastic analytics. It's almost a CRM in its own right. So it's really important that if you are thinking about using Outreach, the business is the right size, that you have a great business development team that you want to optimize and make more efficient. And if you've got that use case and you are ready for Outreach, then it's the perfect tool for you.
Prioritize real-user-identified key features according to your needs to find your best fit.
Outreach
Top FeaturesInside Sales Box
Outreach
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Inside Sales Box
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