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FluentStream is specifically designed to streamline communications for small and mid-sized businesses (SMBs).
Companies of all sizes looking for a radically easy, all-in-one cloud contact centre solution.
Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed.
They knew we were changing vendors, but offered a credit on future bills of $899 or $354 in cash. We are very disappointed with the whole experience with this company.
The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.
Still Finding Hard to find a Flaw in your System.
FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us.
This was a VOIP service which worked well at first. Over the last year service for technical problems was poor, especially with the call forwarding feature.
FluentStream has been the best telephone service our company has had the pleasure of utilizing. Their service is reliable, stable and very, very affordable.
The cell phone app/ web phone app. It is difficult for our staff to set up and use.
Very easy to use, master of unified communications. Easy to deploy and helps improve sales, provide better customer experience and track agent performance & share feedback with the team.
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Overall I am excited to continue to use this product I do think it’s going to have a lot of great assets.
Going through some pains here has taught us a lot but the issues themselves aren't ideal. There have been some data lags when we have tried to access our data through the UI or APIs.
Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle.
Great product with very comprehensive and flexible functionality Easy to use.
A Step Up From Previous Call Center Software, But Prone To Errors.
Bernard G.: Hello, I'm Bernard, business cloud communications consultant reviewing the Genesys Cloud which I would give a five out of five. For more information, click below. Prior to using Genesys Cloud, an on-premises aspect call center was being used. With the recent COVID situation, it wasn't ideal for remote agent solutions, and as such, the Genesys Cloud solution was the perfect answer. Genesys Cloud was selected after reviewing several different providers with the main criteria of being a complete provider of both call center contact center and unified communication solutions. The Genesys Cloud solution provides a complete portfolio for the business, and for that reason, it was the perfect solution for the organization and that's why we implemented it. Getting started with Genesys Cloud was relatively easy, but it did take some preparation work to get things started. By mapping out the user profiles and the routing logic, we're able to implement it. It took a little bit of time, but nothing that really prevented us from having a clean cut-over and having this solution go live. For those evaluating Genesys Cloud, I would recommend working with a value-added reseller that has experience in your vertical industry. For our industry, it helped having a value-added reseller that really knew the intricacies of integrating with solutions such as salesforce.com that we use. By taking advantage of their experience and the Genesys Cloud, it resulted in a smooth implementation that ultimately makes the callers and the employees use the solution effectively, and as a result, truly a success.
Prioritize real-user-identified key features according to your needs to find your best fit.
FluentStream
Genesys Cloud CX
Top FeaturesFluentStream
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