Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
BetterCloud works with IT and Security teams of all sizes and industries who need to manage their SaaS application portfolio and secure the sensitive data stored in those apps.
High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
I also like the ability to give granular admin access to front line IT support. Ability to set up workflows is fantastic.
The lack of a search in your workflows can be painful. If you have over 50 - 100 workflows, scrolling through each page (that are sorted alphabetically) can be a bit time consuming.
It love how it syncs so quickly with GSuite (typically changes happen within 10-15 seconds instead of 30 minutes with MS.) It does provide a few extra features as well over GS like delegation.
This company has charged my credit card twice - the 2nd time was after I disputed the charge with American Express. I am now disputing the charge for a second time.
I personally experienced it. It is really amazing software.
Hell, my cheaper subscription services have cancellation components built into their apps, why can't this one.
I enjoy Bettercloud's ease of use and low barrier to entry. You can started with a handful of useful workflows almost immediately, and without much training.
Tanya writes back and tells me it is too late to cancel. I am still trying to cancel this account even after submitting a written request to cancel BEFORE the auto-renewal.
Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
My only complaint is when custom fields are added, you have to update every field configuration you have, individually.
JIRA is super easy to use, even a beginner can adapt more quickly and it is great tool for project task management and provides good flexibility.
The platform is missing core functionality that is offered by other competitors. There are decade old feature requests that have literally thousands of votes that have yet to enter development.
I like that JIRA can be as simple or as complicated as you want it to be. I like that I can customize my dashboard and menus to my own personal liking and needs.
Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
I think that I have a lots of experiences with previous Atlassian products and still I have problem setup this software. Mainly because each of their software have different step how to install.
Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.
Prioritize real-user-identified key features according to your needs to find your best fit.
BetterCloud
JIRA Service Management
Top FeaturesBetterCloud
--
Products similar to those you're currently comparing: