vFairs vs VBO Tickets: Which is a better fit?

Huge thumbs-us for the helping and responsive staff, from the sales process to the project managers. We liked the fact that it's back end is user friendly.

We feel that there were misunderstandings on the capabilities of the software and it created a problem the day of (which caused a mad scramble on our end to fix).

He showed a vested interest in our success and genuinely cared about project. Our three events have gone extremely events and we received great feedback from participants and senior leadership.

Hyoun H

CEO

Sessions did not start on time, wrong versions of session videos were played, users were unable to access chat rooms, exhibitor booths weren't working.

Customer service was super responsive and helpful, as well as a pleasure to work with, despite a sizable time-zone difference. Our questions and any issues were taken care of quickly and completely.

Also the training we had for speakers was to fast and confusing and left our speakers stressed so I had to do my own training to calm their minds.

Always patient and flexible. We had wonderful customer service from the techs during the actual event who were great with our presenters.

Hyoun H

CEO

There's no process to ensure that you get what you paid for. The lesson I learned from this experience: Expect to be abandoned on the day of the event.

The ease of use for both administrators and ticket buyers is very helpful, and they have a very robust reporting system.

Usually the complaint is that they don’t know how to scroll down to put the tickets in the cart. That has literally been the only complaint and it happened about 10 times.

Affordable and able to take on small or large jobs, it's my go to ticketing solution for their technically advanced product, user friendliness, and brilliant customer support.

I've asked for added features and the turn around is typically less than a week. I know I'm not asking for anything crazy, but I have trouble even responding to an email that fast.

The team at VBO is responsive and great, the software is excellent on the user end, and getting better on the back end (reports and all) Tons of potential here and some excellent innovation.

Most problems have been completely dealt with within the hour.

We are absolutely enjoying VBO. This is my 3rd software since becoming a Ticket Office manager, and this is by far the best software I've had the pleasure of using.

Setting up one-off shows and shows that run continuously is much more of a burden to maintain.