Pabau vs Qualifacts Insync: Which is a better fit?

Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved.

I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.

The amazing team are highly responsive to any queries. The live chat tool has been very helpful in solving many of the issues we faced during initial customization process.

Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes.

My overall experience has been a very good one with this software, mainly because they have excellent customer service and the fact that it is very user friendly.

Some of the templates were a little difficult to set up.

Allows us really good automation and helps with making us seem more professional. Good that we can use referrals, loyalty and gift vouchers.

Can be difficult to use, and complicated to set up.

MY implementation team with [sensitive content hidden] was awesome. They were helpful, creative and responsive.

Setup was absolutely awful and a waste of time and resources when our account was assigned to [SENSITIVE CONTENT.

The InSync team have been very nice to work with. They are flexible, want to help and problem solve and really seem to care about you being happy with the software.

I am currently at a point where I am finding very little that I dislike about the program.

The reports seem to be a great benefit for us and I look forward to using these. Our overall experience was great.

Adding the customizable features can be tedious and confusing.

The Account Manager understands the importance of clean billing to reduce write-offs and is very responsive when we need guidance. It is a pleasure to work with InSync RCM.

I don't like that when moving from one page to another the first page disappears and you have to find it again - scheduling and patient information. Have to leave one to get to the other.