Pabau vs Luma Health: Which is a better fit?

Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved.

I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.

The amazing team are highly responsive to any queries. The live chat tool has been very helpful in solving many of the issues we faced during initial customization process.

Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes.

My overall experience has been a very good one with this software, mainly because they have excellent customer service and the fact that it is very user friendly.

Some of the templates were a little difficult to set up.

Allows us really good automation and helps with making us seem more professional. Good that we can use referrals, loyalty and gift vouchers.

Can be difficult to use, and complicated to set up.

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.

The biggest downside to Luma is the limitations as it relates to scheduling specifics for doctors. There is some (but not a lot) of flexibility.

Caitlyn C

Director of Patient Education and Advocacy

Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them.

Sometimes there are syncing delays which causes problems.

I love the self-automation. It's amazing that you can set perimeters to pretty much every function.

Sometimes the broadcast are difficult to send.

I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.

Not having access to patient account numbers and not being able to exclude patients by insurance companies are our major hurdles. It is also a bit pricy and the contract terms are long and inflexible.