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Pabau is designed for clinics of all types and sizes — from solo part-time practitioners, to multi-site national brands. It also serves all major industries.
Our vaccine management solution helps pediatricians, internal medicine clinics, and family practices.
Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved.
I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.
The amazing team are highly responsive to any queries. The live chat tool has been very helpful in solving many of the issues we faced during initial customization process.
Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes.
My overall experience has been a very good one with this software, mainly because they have excellent customer service and the fact that it is very user friendly.
Some of the templates were a little difficult to set up.
Allows us really good automation and helps with making us seem more professional. Good that we can use referrals, loyalty and gift vouchers.
Can be difficult to use, and complicated to set up.
The customer service is great - all the reps are kind and patient. Emailing the team is also another great option, as they respond within 24-36 hours.
They are supposed to be uploaded but for some reason they never make it to them. There is no way partner bill so that is very confusing when it comes to who billed what.
Vax care is a great program for vaccines for all ages, especially in the rural area's. Inventory management is easy and ordering vaccine and supplies is an easy process as well.
The scanner is faulty and takes a few times to register the vaccine. The customer service is terrible.
Great product to help the busy practices, I strongly feel like, better communication on preventing inventory losses /partner claims and insurances out of network can be better.
Losing money on partner claims,not communicating with us about tricare and umr insurances being out of network.
Overall, our experience with has been excellent and we would happily recommend VaxCare to any practice.
Their system is supposed to update the state vaccination database, but it rarely works. We had to make an appointment to speak to someone about problems, but they wouldn't keep the appointment.
Pabau
Top FeaturesVaxCare
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