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Pabau is designed for clinics of all types and sizes — from solo part-time practitioners, to multi-site national brands. It also serves all major industries.
Medical Practices
Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved.
I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.
The amazing team are highly responsive to any queries. The live chat tool has been very helpful in solving many of the issues we faced during initial customization process.
Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes.
My overall experience has been a very good one with this software, mainly because they have excellent customer service and the fact that it is very user friendly.
Some of the templates were a little difficult to set up.
Allows us really good automation and helps with making us seem more professional. Good that we can use referrals, loyalty and gift vouchers.
Can be difficult to use, and complicated to set up.
I like most is the eligibility, overall it's wonderful and detail. Lets you know the patient's copay very helpful.
Software updates are the worst when multiple systems are communicating.
Clearwave has been an amazing partner. They listen to our crazy ideas and often help us implement them by coming up with a creative solution.
If I have a problem with an insurance provider not listed.
Our implementation team was amazing. We were very informed and prepared for each step of our installation.
Cuts down on paper and time involved with staff no longer having to enter the information manually.
We like the scalability and the customization. Integration is fair with our current vendor and we hope to transition to another EHR vendor soon to have more integration flexibility.
The integration with some electronic health records are limited.
Pabau
Top FeaturesClearwave
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