# Compare Pabau vs Practice Mate 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Pabau and Practice Mate based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/140062-210524/Pabau-CRM-vs-Practice-Mate

---

# Pabau vs Practice Mate Features and Cost Comparison

Last updated May 4th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PabauPractice Mate2/4 selected

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.7 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.5 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

[## Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.7 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.4

Functionality

4.6

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [633 reviews](#user-reviews)

Positive

590

Neutral

22

Negative

21

[## Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.5 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

TB

SM

cC

Based on [171 reviews](#user-reviews)

Positive

156

Neutral

8

Negative

7

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 2,626 reviews from medical practice management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

HIPAA Compliant

4.7

Charting

4.3

Patient Records Management

4.6

Practice Management

4.5

Appointment Management

4.7

73%Fit

Missing features

Feature ratings

HIPAA Compliant

4.9

Charting

NA

Patient Records Management

4.4

Practice Management

4.5

Appointment Management

4.9

User satisfaction

User satisfaction

4.7

User reviews[633](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

Ease of use

4.4

Functionality

4.6

Value for money

4.4

Customer support

4.6

User satisfaction

4.5

User reviews[171](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.6

Customer support

4.5

Price starts from

Price starts from

$59Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Trusted by 3,500+ medical-led practices, from solo providers to multi-location groups delivering private healthcare, dermatology, wellness, and aesthetic medicine.

Best for

Practice Mate by Office Ally is a practice management software that simplifies revenue cycle management, reporting, billing, and streamlined booking to increase practice efficiency.

## User reviews

Pros & cons

SS

Sushant S.

Supervisor

> "What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7146271)

ER

Elsa R.

Owner

> "The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email,..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7025714)

NF

Nicole F.

Pre-Registration Pharmacy Technician

> "It has made a clear difference in how organised and efficient the clinic feels day to day. Once everything is set up properly, it really..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7148284)

MO

Michael O.

Cosmetic Physician

> "Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6313493)

MB

Michael B.

Registered Nurse

> "I can tailor treatment notes, forms, and workflows to match exactly how our clinic practices, which helps keep our documentation consistent and..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7046880)

KB

Karlyne B.

OWNER

> "Some features aren’t as intuitive as they could be, which can slow things down when you’re getting started."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137786)

LS

Luisa S.

Aesthetic Nurse Practitioner

> "What I like most about Pabau is how seamlessly it integrates every aspect of my clinic into one system, client records, scheduling, consent..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7026437)

Karen H.

Aesthetic Nurse

> "Setting up forms and services very long winded and complicated at times."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7097111)

MD

Monica D.

Nurse

> "They help me utilise all the tools available in Pabau effectively, which has significantly improved my clinic's operations and helped generate..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6816345)

VR

Verified Reviewer

Owner and Medical director

> "It's not useful for Medical services like GP clinics as it's not linked to online pharmacies and labs."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7033383)

SA

Syeda A.

Director

> "All-in-one functionality: Pabau offers tools for appointment scheduling, patient management, EMR, billing, marketing, and analytics."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7030981)

VR

Verified Reviewer

Office Manager

> "I was not able to ever figure out Pabau, it is probably great if you can get it set up, but I am a small practice and had a hard time contacting..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7133180)

KB

Karlyne B.

OWNER

> "I also appreciate the customizable forms and templates, which are especially helpful for tailoring documentation to my practice."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137786)

JR

José R.

Chief I.T and Legal Officer

> "There are reoccurring bugs and glitches that we have identified when using the platform."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6882933)

BT

Brant T.

Medical Director

> "The level of customization is outstanding from tailoring forms to adapting workflows, it truly feels like the software adapts to us rather than..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7046875)

CB

Cassandra B.

Registered Nurse

> "There is a lot of personalisation that goes into the system and very time consuming."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137471)

AB

Aanjana B.

Pre-registered Pharmacy Technician

> "From a finance perspective, what I appreciate most is how payments, invoices, and treatment packages are all managed in one system."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7144976)

SQ

Sadiq Q.

Practice Owner

> "The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6316737)

VV

Valentina V.

ANP

> "The automated reminders, form linking, and loyalty tracking make it perfect for a medical aesthetics business like mine."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6865789)

MM

Mira M.

Doctors

> "Sometimes glitchy and doesn’t sent patients the consent forms"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7030888)

UR

Uliana R.

Administrator

> "The platform assists me with operations and marketing, including CRM and every step I need to complete."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7069480)

RZ

Raisa Z.

Clinic Manager

> "very slow at times and often comes up with issues."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7090052)

UR

Uliana R.

Administrator

> "The platform assists me with operations and marketing, including CRM and every step I need to complete."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7069480)

VR

Verified Reviewer

Office Manager

> "I was not able to ever set it up and paid for months without ever getting any benefit."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7133180)

ER

Elsa R.

Owner

> "Pabau is an amazing all-in-one clinic software that keeps everything organized—patients, bookings, notes, and marketing—all in one place."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7025714)

VW

Vicky W.

Nurse

> "Card machine can take a while to confirm payment has been taken"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7038235)

KB

Karlyne B.

OWNER

> "I’ve been able to tailor the system to fit my practice needs, which has made a big difference in organization and overall client experience."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137786)

EK

Eric K.

Clinic Owner and Clinical Specialist

> "Some features can feel a bit overwhelming at the beginning, especially during the setup."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6850303)

Paul W.

GP

> "The meetings were efficient, and being set up via dedicated Slack channels kept the momentum going and communication seamless. If you're worried..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7099561)

SQ

Stephanie Q.

Managing Operations Partner

> "Unable to send control substances with eRX requires a 3rd party option."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6461062)

SP

Shital P.

Practice Manager

> "I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7137220)

SQ

Sadiq Q.

Practice Owner

> "System Bugs: There are still multiple bugs present in the system despite it being in the production environment."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6316737)

AG

Agnes G.

Founder and Adult Nurse Practitioner

> "Since integrating Pabau into my aesthetic and wellness clinic, the transformation in how we manage our day-to-day operations has been incredible."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6849495)

CH

Carrie H.

owner medical practicemedspa

> "In the past, our EMR experiences once we went live we couldn't get assistance for days at a time."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7032016)

CR

Cassi R.

Holistic Health Practitioner

> "sensitive content hidden\] were all very helpful in account set-up, navigation of the site and explanations on all aspects of learning."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7096737)

SQ

Sadiq Q.

Practice Owner

> "Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6316737)

TX

Tracy X.

Clinical Director

> "Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6392176)

CM

Clara M.

pharmacist ip

> "Potentially, it could be too sophistication for more basic userr"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7041066)

SV

Sarah V.

Owner

> "My account Manager, \[sensitive content hidden\] has helped me to implement a really professional and organised Clinic management system that..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6858839)

GB

Galina B.

Manager

> "I did create service myself 5 times and it still not possible to add it on the invoice."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#SoftwareAdvice___6492454)

AS

Adam S.

Doctor and Director of Dr Alluris Aesthetics

> "Pabau has assigned to me a team to support me with every step of the setting up their platform, which has countless integrations and..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6676671)

CC

Caroline C.

Aesthetics Nurse

> "Time consuming process from joining to getting log in details."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7004499)

AS

Adam S.

Doctor and Director of Dr Alluris Aesthetics

> "That includes everything from princing and advice about it to making vouchers and automating consenting forms and sending out campaigns, giving..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6676671)

AC

Amanda C.

Reception

> "Poor customer service at the start of Pabau 2."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6826433)

Petya S.

aesthetic doctor

> "Very helpful for reducing admin work and organising operations But slightly overwhelming at first due to its depth and complexity"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7149413)

AS

Adrien S.

Osteopathic clinics

> "it can feel a bit overwhelming at first due to the number of features available."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6681105)

AM

Amelia M.

Director

> "Pabau 2 has truly elevated the way I run my clinic, allowing me to focus more on my clients and less on admin."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6825945)

EC

Emma C.

clinic manager

> "The report name changes are challenging."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6842358)

RH

Robert H.

Doctor

> "The staff is very helpful and engaged in making Pabau individualised and tailored to specific business needs."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7070347)

AM

Ayesha M.

Operations Manager

> "Using online chat causes delay in operations"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6487592)

MM

Marin M.

Manager

> "It’s made managing daily operations much more efficient and organised, with everything in one easy-to-use system."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7122284)

KV

Kim V.

Nurse

> "Sometimes it can be complicated and often get lost when trying to resolve any problems"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6720000)

ZB

Zenaida B.

Pre-reg Pharmacy technician

> "From a front desk perspective, the biggest benefit is how easy it is to manage bookings and patient communication in one place."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7147015)

HM

Heather M.

Clinical Director

> "Unable to use the prescription function at times."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6552178)

Paul W.

GP

> "I had originally braced myself for days of solo data entry and setup, but the team took that weight off my shoulders entirely."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7099561)

PH

Pamela H.

Marketing Manager

> "Having a difficult time in clinic with the pabua2 switch over."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6619550)

NE

Nathan E.

CEO

> "The software is comprehensive and the tutorial videos are beyond helpful. If one takes the time to learn the system, your clinic will save time,..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6716737)

DB

Danielle B.

Aesthetic Doctor

> "I haven't found it very easy to set up sending automated consent forms."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6312163)

KaR

Kelly-ann R.

Facial aesthetician

> "The customer support is outstanding and being able to provide suggestions for new innovative ideas on the platform"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7083683)

MA

Mohammed A.

Medical Director

> "Lies about the functionality of the system at sales call, and also the lack of support when contacting regarding problems to becdolved"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___4937383)

BT

Brant T.

Medical Director

> "We’ve felt supported at every step, and the team has truly empowered us to customize and refine our environment to match our clinic’s needs."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7046875)

RP

Ruth P.

Owner

> "They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6226626)

ZB

Zenaida B.

Pre-reg Pharmacy technician

> "It also makes communication with patients much easier, which improves the overall experience for both staff and patients."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7147015)

IB

Imogen B.

Doctor

> "It could not be worse, customer service is appalling."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#SoftwareAdvice___6548024)

VR

Verified Reviewer

Founder and Nurse Prescriber

> "What stood out most was the outstanding customer support - the team was responsive, knowledgeable, and went above and beyond to accommodate my..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7035910)

AmS

Anne-marie S.

Director

> "Initially found Pabau very useful but since the latest software update have experienced a plethora of problems and I would not use them again..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6049427)

AS

Adrien S.

Osteopathic clinics

> "Excellent features such as online booking, appointment reminders, and secure patient record storage."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6681105)

NR

Nick R.

Consultant

> "There is no customer service number and my in house IT service has spent hours convincing them that they have a problem."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6141986)

AT

Asim T.

Director

> "As a clinician, what I value most is how clearly patient histories and clinical notes are organised."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7141881)

BB

Brett B.

Office Manager

> "We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund)."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6204431)

AM

Amelia M.

Director

> "The transition from alternative software highlighted just how much more efficient and intuitive Pabau 2 is for managing every aspect of my..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6825945)

DH

David H.

Director

> "Its not that easy to use initially, lots of options"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6381821)

Iulia H.

Aesthetic practitioner

> "Helpful support team and many useful features for aesthetic and medical clinics."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___7145514)

BB

Brett B.

Office Manager

> "Our account manager was not available and rarely responded to emails."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6204431)

OR

Osanna R.

Assistant Manager

> "Not only does it effectively support the services I have already, but is able to integrate other marketing and financial services to elevate the..."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6689910)

HT

Hillary T.

Owner

> "The time is based on the UK time and so it screwed up appointment times, employee schedules and a host of other issues."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___4235447)

MM

Michelle M.

Skincare Specialist

> "The product is very intuitive and allows you to keep all client records in one place."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6822007)

RC

Ran C.

Owner

> "SMS cost you a lot of money and integration with Credit Card will cost you the processing fee from the merchant and Palau itself"

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___3593923)

SQ

Sadiq Q.

Practice Owner

> "Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6316737)

RC

Richard C.

IT Manager

> "Software is ok but I don't think it's suitable for a serious medical business."

[See full review](https://www.capterra.com/p/140062/Pabau-CRM/#Capterra___6029788)

[View Reviews](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

TB

Tina B.

Director of RCM

> "Customer support, simplicity, no contract, affordability, and fast processing and claim turnaround. When..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6850897)

TB

Tina B.

Director of RCM

> "The way the excel reports download requiring a number of irritating excel functions to allow one to sort..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6850897)

SM

Susan M.

Therapist

> "They’ve added a video library that can help you not only learn how to use the software but it’s there 24/7..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071336)

AS

Anna S.

owner operator

> "There app video platform does not allow for my to pick virtual sessions, because I am not on the virtual..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6848744)

CC

Carolyn C.

NP

> "Accurate, user-friendly software supported by responsive, high‑quality customer service that enhances every..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071102)

MR

Misty R.

Therapist

> "What I like least is how cumbersome it is to add new patients: the process is a bit tedious and it takes..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7070852)

MD

Marie D.

LICSW Mental Health Therapist

> "Practice Mate secures patient information online and is a good value for the monthly, deductible payment,..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7057746)

BA

Barbara A.

Licensed Clinical Social Worker

> "This results in claims being rejected as "Duplicates," when in fact, they were inputted only once."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7080240)

TB

Tina B.

Manager

> "We can do all that is needed from one application for our patients and it's secure and compliant."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7089794)

RK

Rhonda K.

Billing Coordinator

> "It is antiquated and needs improvement with billing, especially with reports (claims ready to be filed) and..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846182)

LB

Laura B.

Provider

> "I can submit all insurance claims, prepare billing statements; it has been an invaluable product for my..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7042711)

AC

Angela C.

Admin Asst

> "Editing forms and/or invoices are not user-friendly or there is no capability to do this function."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846863)

LV

LAURIE V.

licensed massage therapist

> "As a very small business, this allows me to bill insurances, easily and at no additional cost! If I have..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6847349)

RK

Rhonda K.

Billing Coordinator

> "Also, lacks a report that shows claim details before batching and filing claims."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846182)

SM

Susan M.

Therapist

> "There is a little bit of a learning curve with any new system but for me most of the system made sense..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071336)

SM

SALLY M.

Owner, Speech Pathologist

> "Time on line waiting for support, mild confusion in services offered original and new service center."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846835)

GC

Genata C.

Clinical Psychologist

> "I am able to do my own billing with minimal effort and low overhead. "

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071272)

MM

Mina M.

owner

> "Also doesn't keep more than about 100 claims / patient visits for viewing"

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846399)

MR

Misty R.

Therapist

> "I also like the quick feedback if a claim was submitted incorrectly as well."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7070852)

PS

Patricia S.

Mental Health Therapist

> "The video appointment- virtual appointment feature is non functional for me. And it sends an email to my..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4994908)

KB

Kristen B.

Psychologist

> "The efficiency of submitting my claims each week is phenomenal."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071419)

TC

Tonn C.

Owner

> "This is quite time consuming and labor intensive and not scalable when you're expanding your practice."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#SoftwareAdvice___7036359)

GC

Genata C.

Clinical Psychologist

> "Practice Mate makes it easy to set up patient profiles and verify coverage. "

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071272)

KA

KIMBERLY A.

CODING AND BILLING SPECIALIST

> "I do still have glitch issues."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7050771)

MR

Misty R.

Therapist

> "The website is secure and HIPPA compliant without being overly complicated"

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7070852)

ML

Marianne L.

PRACTICE MANAGER

> "It does not keep track of duplication."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034791)

SC

Shelly C.

Owner, Billing Specialist

> "I feel thankful for the support I can get daily over the phone and when they can login to my computer and..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6854532)

RK

Rhonda K.

Billing Coordinator

> "Too many steps when posting payments."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846182)

AS

Anna S.

owner operator

> "Clients are able to go in and schedule their own appointments which we all find very helpful."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6848744)

BR

Barbara R.

Administrative Assistance

> "sometimes the telephone wait is long!"

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6848656)

HS

Henry S.

Psychologist

> "It keeps track of my clients information and makes billing easy."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034728)

LB

Lauren B.

Occupational Therapist

> "Not being able to insert charts in documentation"

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6582400)

LS

Leena S.

Physician

> "Easy billing excellent value for money fast reliable system I have been using for several years and..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7075425)

MM

Mina M.

owner

> "Hard to find reports/invoices etc."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846399)

KA

KIMBERLY A.

CODING AND BILLING SPECIALIST

> "That is very much appreciated when you are busy and don't have time to wait."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7050771)

MS

Maya S.

Administrator

> "The other feature that does not work is when insurance payers retract the monies it is difficult to post..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5057492)

IK

Ilene K.

Owner

> "It is a cost effective way to submit claims, obtain claims status and reconcile accounts for the small..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4994013)

ME

Melissa E.

Licensed Massage Therapist

> "The fee for certain claims, and the inability to submit claims to auto insurance companies"

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5046217)

AS

Alysha S.

LMFT

> "I also like that it stores all of my patient information and it's easy to edit."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034931)

QZ

Qinghui Z.

Doctor

> "no Chinese characters support and the insurance payment can't link to the billed visits automictically."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022520)

TC

Tonn C.

Owner

> "Ironically, their antiquated interface makes it easier to use without all the confusing bells and whistles."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#SoftwareAdvice___7036359)

HS

Henry S.

Psychologist

> "I don't want to learn a new system."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034728)

ME

Mark E.

Clinician

> "The billing system consistently works well and any issues are easily resolved."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034742)

JW

Jackie W.

Administrative

> "don't like that you can't make date changes on it once it goes through we are not all perfect an enter a..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5024187)

AF

Angela F.

Office Manager

> "I appreciate the scheduling features and ability to have patients fill out intake documents online and keep..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5046577)

DB

Diane B.

Provider

> "I stopped looking for answers in the users manual because it is so big and detailed I get lost in the..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4997820)

AH

Amy H.

Clinical Social Worker

> "Simple and easy to use, inexpensive, and ability to be able to track notes if I wish to do so."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846184)

KO

Kathy O.

Medical biller

> "I don't like that we can't customize accounting reports."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4993992)

CP

Carolyn P.

Lab Manager

> "Most of our payors pay us through Practice Mate, it's quick, convenient, the tech support is good and they..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4998700)

SM

Sarah M.

Psychotherapist

> "When there is a problem, it is a lot to sort out, but that is often with the insurance company, not..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5062145)

CS

Catherine S.

Provider

> "I would recommend Practice Mate to anyone running a small practice."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7060740)

SA

Stephen A.

Manager/Counselor

> "I think the most frustrating thing about PracticeMate are due to the necessities of compliance than product..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5034070)

TB

Tina B.

Director of RCM

> "I really like OA/PM and have been promoting it to small provider practices for at least the past 20 years."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6850897)

JTJ

Jorn T J.

D.C. - Doctor of Chiropractic

> "Date entry (DOB, injury date etc.) is inconsistent."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5044338)

MF

Michelle F.

vp of operations

> "fixing repairable claims is easy."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7034714)

FL

Frances L.

admin assistant

> "User friendly for people that are not computer savvy."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6797970)

SG

Susanne G.

Licensed Mental Health Counselor

> "Once I learned practice mate, it name quite easy to use and I have rarely had a problem that could not be..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071410)

TD

Tuan D.

Physician/Medical Director

> "Prescription part has a lot of features that seem very poorly designed."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022317)

LK

Lori K.

Owner Licensed Professional Counselor

> "Great value for the money and security has been great."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7070805)

GG

Gabrielle G.

Billing Manager

> "Some of the canned reports don't seem to work."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022347)

PK

Panagiotis K.

Owner Chiropractor

> "It was a good experience for the start of my clinic."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7143011)

JK

James K.

PRESIDENT

> "As with all Cloud systems, we are at the mercy of network connections."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5046482)

KB

Kate B.

Psychologist

> "Overall it is very easy to use."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071057)

TD

Tuan D.

Physician/Medical Director

> "Many small details and features difficult for me to explain."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022317)

SM

Susan M.

Therapist

> "That is a time saver as well."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071336)

TN

Tammy N.

LPC

> "I don't like the fact that all the practitioners can see each others reports."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5021862)

CYH

Chen-Ying H.

Owner

> "Easy to use."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071591)

JG

Jane G.

Clinical Psychologist

> "Had trouble with the practice management area which I tired briefly."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4995113)

KB

Kristen B.

Psychologist

> "The learning curve is very simple."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7071419)

DB

Diane B.

Provider

> "I would have way more overhead if I could not have learned of this program."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4997820)

LK

Lori K.

Owner Licensed Professional Counselor

> "Easy to learn, easy to used and help is available if needed."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___7070805)

TD

Tuan D.

Physician/Medical Director

> "Not dynamic."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5022317)

AC

Angela C.

Admin Asst

> "It has been the easiest, yet complete EMR system I have ever used."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846863)

JA

Julie A.

psychologist

> "Too costly once one retires."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4999974)

PH

Patrick H.

Owner

> "I am able to do an entire weeks worth of medical billing in only a few minutes. Plus, adding new patients..."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___5029002)

SL

Sierra L.

Chiropractic physician

> "Canceling is a pain."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4874360)

BR

Barbara R.

Administrative Assistance

> "excellant customer service."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6848656)

SCC

Sik Chi C.

Acupuncturist

> "Fee if not careful."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4994183)

RV

Roberta V.

LCPC, CADC

> "Ease of use, meets all my software needs very cost effectively. "

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___6846158)

AR

Amanda R.

OFFICE MANAGER

> "Billing was difficult and lengthy."

[See full review](https://www.capterra.com/p/210524/Practice-Mate/#Capterra___4635768)

[View Reviews](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

## User interface

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)

4.66 (633)

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)

4.55 (171)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Pabau

Top features

38/45

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Automated Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinic Interoperability
-   Communication Management
-   Compliance Management
-   Document Management
-   Electronic Payments
-   EMR/EHR
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Insurance Eligibility Verification
-   Insurance Management
-   Inventory Management
-   Live Chat
-   Medical Billing
-   Multi-Location
-   Multi-Physician
-   Patient Engagement
-   Patient Intake
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Physician Scheduling
-   Practice Management
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine
-   Telemedicine Integration
-   Template Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/140062/Pabau-CRM/#features)

Practice Mate

30/45

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Automated Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinic Interoperability
-   Communication Management
-   Compliance Management
-   Document Management
-   Electronic Payments
-   EMR/EHR
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Insurance Eligibility Verification
-   Insurance Management
-   Inventory Management
-   Live Chat
-   Medical Billing
-   Multi-Location
-   Multi-Physician
-   Patient Engagement
-   Patient Intake
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Physician Scheduling
-   Practice Management
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine
-   Telemedicine Integration
-   Template Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/210524/Practice-Mate/#features)

### Recognition

Pabau is recognized as a top-rated tool in 5 Capterra Shortlist reports

Practice Mate is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Pabau

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Practice Mate

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Pabau

-   By Pabau
-   Located in United Kingdom
-   Founded in

Practice Mate

-   By Office Ally
-   Located in United States
-   Founded in

## Popular Comparisons

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[ModMed](https://www.capterra.com/p/124590/EMA/)[4.42 (365)](https://www.capterra.com/p/124590/EMA/reviews/)

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4.4

4.4

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4.5

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[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

vs

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[View full comparison](https://www.capterra.com/compare/118789-210524/EHR-YOUR-WAY-vs-Practice-Mate)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[DocVilla](https://www.capterra.com/p/203619/DocVilla/)[4.97 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/)

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4.6

Features

5.0

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/140062-203619/Pabau-CRM-vs-DocVilla)

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

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Contact vendor for pricing

Price

$49.95/month

4.4

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/124769-210524/CounSol-com-vs-Practice-Mate)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

$59/month

Price

$0

4.6

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/140062-195467/Pabau-CRM-vs-Care-Patron)

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

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Contact vendor for pricing

Price

$59/month

4.4

Features

4.5

4.5

Ease of Use

4.7

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[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

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$59/month

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Contact vendor for pricing

4.6

Features

3.8

4.4

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/129169-140062/Tebra-vs-Pabau-CRM)

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

vs

[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[4.16 (338)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.0

4.5

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/81298-210524/Valant-Behavioral-Health-EHR-vs-Practice-Mate)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

$59/month

Price

Contact vendor for pricing

4.6

Features

3.8

4.4

Ease of Use

3.8

[View full comparison](https://www.capterra.com/compare/98735-140062/athenaOne-vs-Pabau-CRM)

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

vs

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.6

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/156391-210524/Kipu-EMR-vs-Practice-Mate)

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

vs

[HST Pathways](https://www.capterra.com/p/178241/HST-Pathways/)[4.10 (59)](https://www.capterra.com/p/178241/HST-Pathways/reviews/)

$59/month

Price

Contact vendor for pricing

4.6

Features

4.3

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/140062-178241/Pabau-CRM-vs-HST-Pathways)

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/)

vs

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

Contact vendor for pricing

Price

$75/month

4.4

Features

4.4

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/144484-210524/InSync-EMR-vs-Practice-Mate)