Xplor Recreation vs eTrak: Which is a better fit?

The appearance and functionality are outstanding. Xplor staff are very responsive to any issues we have had and they take the time to make you feel like more than just another business account.

Examples include unable to uncancel an event, unable to book a program to occur twice in one day, refunds with multiple cancelled days take a lot of work.

From the system to customer service it is great. I am also a HUGE fan of our account Manager [sensitive content hidden] who has helped us a lot.

Unfortunately there can be problems with reporting and flexibility. It is also challenging to keep up with changes and testing those changes.

Experience has been great, from implementation and support to staff and client experience. Overall it has been very well received and the user friendly interface has made for a smooth transition.

Since the customer cannot submit requests for recurring rentals within the same request, it makes it very difficult for our staff to complete large contracts.

Great! love the team and overall support we have from management.

Many features are not integrated well with each other making reporting difficult, even when using custom reports.

The fact that you can customize the software to your liking makes it also fantastic because every company has different needs so that is a plus.

The language used in the etrak registration program can be a little confusing at times. There seems to be numerous steps sometimes which can be frustrating.

The employees are really great. Very friendly and willing to help when we call.

Still using java and flash but their intentions are to move away from those technologies very soon. Limited customization of online registration portal.

The customer support is outstanding. Ease of navigation on the admin end.

I like the great customer service that comes with the product. I've always had an easy time contacting the company when I have an issue.