OfficeRnD Flex vs Kadence: Which is a better fit?

Overall I love the software and it is a great system. It saves me so much time and effort, which is awesome for my busy schedule.

Problems are expected in software, however, when the customer service and support requests are not there, it makes it a bad experience. Support was often unresponsive even during critical issues.

I liked what appeared to be easy integration with other tools. I liked the ability to provide a members portal for my customers where they could view bookings, invoices, and events.

The iron wifi integration does not work properly and did not allow members in Office RnD to log into the wifi. The QuickBooks integration has problems with syncing the transactions and sales tax.

Overall it has been amazing, anytime we run into any issue the support team has been super responsive and super helpful.

There was never a moment I didn't have an issue with the program. The update pushes would cause more problems than they would fix.

Even when the platform wouldn't have a solution the support team helped us find other ways that we could solve our issue. Going above and beyond our expectations repeteadly and making us super happy.

If I really had to find something negative, I'd probably say the pricing of the white label mobile app.

Chargifi have been responsive and helpful, setting up the system was easy and the team have found it very easy to use and have needed very little support.

There are no end user guides. This was very frustrating as I had to create my own.

Integration was seamless and the support was excellent, always willing to engage and patience when understanding how we wanted the system to work for us.

Christopher C

US Workplace Experience Supervisor

The cons we were concerned with initially have already been resolved. One thing we were concerned about was a lack of meeting room booking integration.

The ease of use of both the mobile app and the browser based solution are excellence.

While we will only be charged for active users, this does feel a bit messy to still have employees who have left still on there.

The customer service is excellent. We receive very quick responses and Kadence are regularly building the required fixes into the app within good time.

We do also feel you should be able to remove users from Kadence who are only suspended on AD. We do not permanently delete users from AD, only suspend, which means they will not remove from Kadence.