SimplyBook.me vs WellnessLiving: Which is a better fit?

Speaker 1: My name is Temiloluwa or Temi. I am from Music with Temikeys and we are a music services provider. My rating for SimplyBook.me is 3 stars. I tried out SimplyBook.me and I also tried out Wix, those are the only two I've tried out so far. I loved SimplyBook.me because it had certain features I needed, like being able to book services and automated mails. To help me stay organized basically in the way I scheduled my services. Those are the main reasons I loved SimplyBook.me. Using SimplyBook.me was quite straight forward actually. Everything was easy to navigate, all the features you needed, you can just use them. It was quite straight forward actually and then whenever you get confused there are guides and videos to help you. SO it is quite straight forward. Yeah, if you planning on using SimplyBook.me, I would say just go for it. I mean depending on the plan you're paying for their features are quite useful. They come in handy. Depending on the service you're offering anyway. For me it was quite handy.

Eric J.: My name is Eric. I'm the managing director and office manager for Body Basics Wellness Center in Reisterstown, Maryland. Our company is about one to 10 employees, and I would rate WellnessLiving a five. We currently use WellnessLiving as our CRM, which is our customer relationship database. It basically holds all of our customers. We book appointments, schedule appointments. We do all of our transactions through the application. We also are able to produce reports, track sales. We do marketing from it. Another of other features that we use internally, we're able to communicate with clients through email, through text message pretty seamlessly. We also use it to do marketing campaigns through social media as well as through email outlet. What else we use it for? We also use it for our reviews. Customer reviews are done in WellnessLiving similar to what they would do in a Google Review. So, we use all of those things on a day-to-day basis. The thing I like most about WellnessLiving is it's very user-friendly. It was easy to interface with it or integrate it into our current network. Not a lot of ramp-up time to get it really going in initial setup and implementation of it. The staff was very friendly, very patient, but also worked to expedite the process of getting us up to speed, so we could launch quicker than our anticipated date. I also liked the layout of the application. The functionality is very easy to learn. It's not cumbersome. The navigation around the site is pretty fluent. It's very flexible and it was easy for us to train our staff and for us to really learn it in a very quick time. The thing I dislike, or it's a little frustrating, is when you have some issues, maybe functionality or something else going on, there is a little difficulty getting a response quicker than you would like. So I know they're working on that, but that turnaround time can be a little bit frustrating, just waiting to hear back from the staff or the management there. So, that's been the most challenging thing. Again, I know they're working on it. They use a community form for you to put new issues and bring up current issues to see if other people have brought those issues forward, and you can look in that form to see if there's answers for your issues, but that's probably one of the most difficult things is reaching out to them and then taking a while for them... I say a while, but at least twenty-four, about forty-eight to seventy-two hours sometime, before you hear something back from them.