# Compare Yext vs SOCi 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Yext and SOCi based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/140176-173850/Yext-vs-SOCi --- # Yext vs SOCi Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: YextSOCi2/4 selected [Yext](https://www.capterra.com/p/140176/Yext/)[4.2 (114)](https://www.capterra.com/p/140176/Yext/reviews/) [SOCi](https://www.capterra.com/p/173850/SOCi/)[4.5 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) [## Yext](https://www.capterra.com/p/140176/Yext/)[4.2 (114)](https://www.capterra.com/p/140176/Yext/reviews/) Starting Price $199.00/year Value-for-Money 3.8 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [114 reviews](#user-reviews) Positive 94 Neutral 7 Negative 13 [## SOCi](https://www.capterra.com/p/173850/SOCi/)[4.5 (251)](https://www.capterra.com/p/173850/SOCi/reviews/) Starting Price $30000.00 Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.3 Customer Service 4.4 Reviews Sentiment Based on [251 reviews](#user-reviews) Positive 224 Neutral 20 Negative 7 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit High performer Feature ratings Review Request 3.5 Negative Feedback Management 4.0 Review Monitoring 4.3 Response Management 4.0 Review Notification 3.3 \--%Fit Not enough reviews Feature ratings Review Request 5.0 Negative Feedback Management 4.0 Review Monitoring 4.0 Response Management \-- Review Notification \-- User satisfaction User satisfaction 4.2 User reviews[114](https://www.capterra.com/p/140176/Yext/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 3.8 Customer support 4.0 User satisfaction 4.5 User reviews[251](https://www.capterra.com/p/173850/SOCi/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.3 Customer support 4.4 Price starts from Price starts from $199Other, Per Year - Free version - Free trial Price starts from $30000Other, Not provided by vendor - Free version - Free trial Best for Best for Global multi-location businesses of all sizes, across all verticals. Yext works with small and medium-sized businesses, enterprise businesses, partner re-sellers, and nonprofit organizations. Best for SOCi is used by multi-location enterprises, financial services, restaurants, franchises, property management companies, retail businesses, and technology teams. ## User reviews Pros & cons VR Verified Reviewer Senior Software Development Engineer > "this allows us to test pilot software that many times do not go on the market but are necessary experiments within..." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___6322928) VR Verified Reviewer Marketer > "Poor support, refusal to end contracts, billing my credit card after contracts have ended (after emailing me and..." [See full review](https://www.capterra.com/p/140176/Yext/#GetApp___6747885) SF Sandy F. Engineer > "Good for monitoring and analysing customer feedback" [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___6766019) CB Courtney B. Digital Marketing Manager > "It also takes a long time for them to complete design change requests on pages--you have to design everything and..." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___3039773) BT Bill T. Owner and Chief SEO Consultant > "It allows me to help my clients ensure their listings stand out from the run of the mill.," [See full review](https://www.capterra.com/p/140176/Yext/#GetApp___4955593) DP David P. Professor > "Integration with GBP didn't exist, definitely not a Google Partner." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___4299444) JP Jamie P. CEO > "I can see how this software is useful for people who are beginners in local SEO or business owners who want to..." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___4225487) DA Don A. Internet Technology > "You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in..." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___3291159) CB Courtney B. Digital Marketing Manager > "Having a single "source of truth" knowledge base that is pushed to many sites and search engines along with hosted..." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___3039773) JN Jacob N. Marketing Coordinator > "Prices are not consistent." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___4491203) JW Joe W. Production Manager > "Big time saver!" [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___6241213) DP David P. Professor > "Our first call with support was a joke." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___4299444) JN Jacob N. Marketing Coordinator > "Yext seems to reach more directories than other companies in this industry." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___4491203) VR Verified Reviewer Data Analyst > "Knowing what features are called and under which menu to find things can also be a bit difficult at first." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___3047124) VR Verified Reviewer Data Analyst > "Yext makes local SEO easier by allowing agencies to manage multiple listings for businesses and individuals." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___3047124) VR Verified Reviewer Client Specialist > "Also, they do not do internal transfers if a client switches to our company- you have to cancel them out with the..." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___2323979) VR Verified Reviewer Data Analyst > "Editing these listings across a wide range of networks and publishers can be done all within the platform and..." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___3047124) RW Roger W. Marketing > "Another thing that has always perplexed me about Yext is that it doesn't seem to actually do much in the ay of..." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___2305322) DP David P. Professor > "The sales process was very smooth and the demo they showed was impressive." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___4299444) VR Verified Reviewer Strategy Director > "After a couple of weeks it got pretty frustrating." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___3202109) JP Jamie P. CEO > "I used them because my client had them already and was nice to learn because a lot of people like them." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___4225487) DA Don A. Internet Technology > "Overall, for the money and the net result, YEXT is not worth investing in." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___3291159) DP David P. Professor > "I was very excited, they have an impressive sales team, but unfortunately, that was the end of it." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___4299444) RH Rich H. President > "Poor customer service, especially during the Covid period." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___2178237) VR Verified Reviewer Implementation Manager > "They also allow us to integrate their software with ours." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___2994568) RH Rich H. President > "I reached out to my rep to discuss and he never responded." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___2178237) VR Verified Reviewer Marketing Manager > "It is incredibly easy for me to quickly update my store hours, add holiday information, or open/close a location." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___2789397) Madison P. Marketing Director > "My overall experience was good, but like I said, the cost was was irked me." [See full review](https://www.capterra.com/p/140176/Yext/#Capterra___2418550) [View Reviews](https://www.capterra.com/p/140176/Yext/reviews/) Ashlee B. Operations Manager > "We don't have complaints and have loved how much its increased our social media presence." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___7055550) VR Verified Reviewer Social Media Manager > "It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3037254) Felix Daniel G. CEO > "I really like this platform, I can manage and optimize my search pages, social networks in one place, which is incredibly..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___4946151) DS Danielle S. AVP of Marketing > "I've had great difficult posting directly from SOCi and typically have to copy and paste the post to the social platform..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2453603) ER Elyse R. Analyst > "I’ve used SOCi for several years and overall it has been an easy to use tool with solid data. While they could update..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___6637516) AC Alexzandria C. Leasing Consultant > "Sometimes the platform does not show comments on certain posts or allow me to reply to comments." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2208383) Felix Daniel G. CEO > "Since I started using this platform, you can experience a noticeable increase in the efficiency and effectiveness of my..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___4946151) WM Whitney M. General Manager > "None at this time. If you are not to concerned with logging in and out of platforms to post to your accounts then it may..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462091) VR Verified Reviewer Social Media Manager > "It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3037254) KR Kayleigh R. Community assistant > "There has been a couple of times when I get annoyed by the software just because it needs a couple of updates and/or..." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462088) BP Brianna P. Kennel Assistant > "I love how you can see people’s activity and the calendar option where you can schedule your posts." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2404341) DM Dee M. Garden Center Manager > "SOCi is NOT a one-stop shop for social media management. " [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2596957) LB Leah B. Front Office Manager > "We have a large team of people who respond to reviews so this allows us to all be on the same page." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2403983) KR Kayleigh R. Community assistant > "I sometimes do not like how the scheduling view works." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2462088) GM Gianni M. Marketing and Recruiting Coordinator > "Out of all the digital marketing software I've used so far, SoCi is the closest to what I would call "perfect."" [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___3194452) CP Courtney P. Property Manager > "Sometimes the software is difficult to navigate." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2411938) SS Samantha S. Leasing Consultant > "Being able to plan & schedule our social media content on all domains!" [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2404009) MW Mark W. CM > "a bit clunky getting around." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2394713) DM Dee M. Garden Center Manager > "For some businesses, perhaps smaller ones, SOCi would make posting across apps simplified. " [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2596957) DM Dee M. Garden Center Manager > "Reporting is unreliable. " [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2596957) MM Marian M. apartment life coordinator > "It helped us see a month in advance and the different platforms that we had." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2394973) AF Annette F. owner > "I have called but so far it is not fixed." [See full review](https://www.capterra.com/p/173850/SOCi/#Capterra___2201824) [View Reviews](https://www.capterra.com/p/173850/SOCi/reviews/) ## User interface [Yext](https://www.capterra.com/p/140176/Yext/) 4.24 (114) [SOCi](https://www.capterra.com/p/173850/SOCi/) 4.46 (251) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Yext 35/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/140176/Yext/#features) SOCi Top features 38/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/173850/SOCi/#features) ### Recognition No recognitions have been awarded to Yext SOCi is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Yext Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SOCi Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Yext - By Yext - Located in United States - Founded in 2006 SOCi - By SOCi, Inc. - Located in United States - Founded in 2012 ## 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