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Yext vs SOCi: Which is a better fit?

Updated on January 5th, 2025
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Summary
Key features rated by users
Features selected based on 3,441 reviews from Review Management users.
% Fit
Not enough reviews
Feature ratings
Review Request
3.5
Negative Feedback Management
4.0
Review Monitoring
4.2
Response Management
4.0
Review Notification
3.3
% Fit
Not enough reviews
Feature ratings
Review Request
5.0
Negative Feedback Management
4.0
Review Monitoring
4.0
Response Management
--
Review Notification
--
User satisfaction
4.3
User reviews112
Ease of use
4.3
Functionality
4.2
Value for money
3.9
Customer support
4.0
4.5
User reviews250
Ease of use
4.3
Functionality
4.3
Value for money
4.3
Customer support
4.4
Price starts from
--
Yearly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Global multi-location businesses of all sizes, across all verticals. Yext works with small and medium-sized businesses, enterprise businesses, partner re-sellers, and nonprofit organizations.

We empower multi-location marketers to reach and engage their local customers across 100s or 1000s of local search, social, and review pages. Ideal for brands with more than 50 locations.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-e41ac6d3-f293-4a42-c898-08d92234b995
George P
Agency Development / Information Services
5.0

George P.: Hi, I'm George and I'm the director of systems development. I give Yext five stars. For more reviews like this, click below. Prior to using Yext, it was very complicated for us to go out and try to manage our business listings via manual entry. We actually got a second agency location, and after we got that second location, it became even more difficult to manage our directory listings for all of the sites on the web. Yext allowed us the opportunity to go in and enter our information one time and send that information to all of the directories on the web. It was a time-saver and it helped our search engine optimization by having the correct and accurate data with all directory listings throughout the web. We learned about Yext from one of our carrier partners, and the thing that was so appealing to us about that over some of the other services was that Yext had the most reach with the directory listings on the web. They also had a terrific interface that allowed us to put the most robust information. We could also include photos, videos, social links. With all of that combined into one dashboard and an easy to find place, it was a no-brainer for us to actually choose Yext. The onboarding with Yext was actually quite easy. We had a representative there help us and train us with the dashboard. Once we became acclimated with how the system worked and the information that it provided to these directory listings, it became quite easy for us to be able to go in, make those changes ourselves and get that information that we needed pushed out to those directories as it changed for us. Anytime that we have needed any kind of support or any help with this, Yext has always been there to support us through it. If search engine optimization is important to your company, if you want to get the best results that you can on the web, one of the most critical keys in addition to the other variables that are involved is that your information is correct across all avenues on the web. This can be anything from directories to search engines, to sites such as Yelp. What this will allow you to do is this will allow you to get that information out there in a short period of time where you are not going to have to use your time or your resources doing this manually and ensuring that all the information is the same as what you entered on the last site. You're going to have one convenient dashboard where you can go in, manage one location, two locations, or even three locations, and make sure that the address, the phone number, the URLs, anything about that business is going to be the same regardless of what site that a visitor goes to across the web.

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5 screenshots
173850
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Yext

37/50
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • CRM
  • Email Management
  • Feedback Management
  • Multi-Channel Campaigns
  • Purchasing & Receiving
  • Review Badge Management
  • SEO Management
  • SMS Messaging
  • Survey/Poll Management
  • Surveys & Feedback
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Commenting/Notes
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Reminders
  • Engagement Tracking
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Template Management
  • Third-Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets
See All features
Hide Review Management Software Features -

SOCi

Top Features
38/50
Show Review Management Software Features +
Yext
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SOCi
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Yext
  • By Yext
  • Located in United States
  • Founded in 2006
SOCi
  • By SOCi, Inc.
  • Located in United States
  • Founded in 2012
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