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Intended for sales and marketing teams
Businesses and teams that want effective customer communications. Examples include ecommerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more.
In my experience the CSM team is kind, knowledgeable, supportive and the ultimate partners to their customers. They go above and beyond to ensure their customers are happy and successful.
I dislike this software because sometimes it is more complicated than it needs to be.
I love the search feature. My company pushes out a lot of great content and collateral to share with prospects and I can search a key word and everything that relates to that will generate.
Many times the email sent out are blocked by receivers email security. Often kicking email to spam.
User friendly, sleek interface that could be at home in a consumer products company. Superior customer service with attentive customer success personnel that want to help you succeed.
This is more because we have so much to choose from sometimes having to sift and sort and filter down searches to get what I am looking for can be difficult.
The onboarding team has been amazing throughout our journey and we're very happy with the investment we've made - we're set see an amazing return.
The search feature is difficult at times and doesn't always bring up the most relevant information that I am looking for. Occasionally documents that others can access; I cannot access.
Our experience with Avochato has been amazing. By far the best Customer Support I have ever had.
The biggest negative is that some people call the number after receiving a text, which does not work well.
My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app.
Just an awful customer service experience all the way around. I would NEVER recommend such an awful company.
Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.
It was another way to contact clients. The downside again was having to do it one an individual basis.
It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great.
When using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs.
Casidy B.: Hi, this is Casidy. I'm a senior district manager. For Seismic, I give them four stars, and for more reviews like this, click below. Seismic was the first thing that we decided to use just because it checked all the boxes right off the bat. Seismic basically was able to cover everything that we needed. There's not just my position within the realm of where I work. So, it was able to capture everyone's position, the information that they were going to need for each position, and organize it accordingly. So yeah, that's one of the main reasons why. Actually getting onboarded and logged in, it was pretty easy. Understanding how to completely utilize Seismic, to be honest, I'm still learning how to do it. I can get caught down the rabbit hole. There's just a lot that I can click on that the company has uploaded. But other than that, I think just searching for specific things, being able to search for something has really helped me get the ins and outs of how to use it. One of the biggest recommendations that I have is just start using it. For me, it was overwhelming at first, but I was just a new hire. Being able to search and actually get my hands into Seismic, seeing the ins and outs and how easy it is to actually start finding the things that I need, organizing the things that I have, utilizing the resources that other people have posted in there, live sending things; to be honest, it's one of the best experiences I've had, especially as the new hire whenever I was hired onto the company.
Andrew K.: My name is Andrew. I'm a program manager at a software company, and I would give Avochato a five out of five rating. Before we started using Avochato, we were a very small scrappy team, and we were actually just using one of the team member's Google Voices account to send and receive texts with customers when we needed to. One of the main alternative products that we considered when we were looking at Avochato was called Skipio. The main reason that we didn't go with it was because the pricing wasn't great for a very small team like ours, though it would have been a better option later on as we grew. The main reasons that we went with Avochato were the pricing, and the compatibility with Zapier. The pricing was great for a small growing team like ours. It didn't have too high of a bar to get started. So we could kind of just pay for what we used. And the prices were very, very reasonable, and they stayed reasonable even as we grew quite a bit. And Zapier was another important thing for us because we use Zapier to automate a lot of these processes as they grew, and Avochato worked really, really well with Zapier. It was really easy to set up and really easy to create automated workflows and expand as we grew. Getting started without Avochato was super easy. I think we basically just read some help documentation on the website for maybe 20 or 30 minutes. We got our account provisioned. That was pretty much it. The rest of it, we just sort of added new features and took advantage of new features as we went along, but getting started and being able to send and receive our first texts took no more than 10 minutes. For people who are considering using Avochato, I would recommend thinking about two things, pricing and integrations. One, pricing is important when you start out, but you also have to think about where you're going to go, because if you're growing 10 X one year, you don't want to have to change SMS platforms if you don't have to. So make sure you pick something that works for you now, but will also work and make sense as you grow. The second thing is integrations. For our team, it was really important that the tool that we chose integrate with certain tools like Zapier. And again, this only gets more important as you grow. So make sure it's going to fit with your other tools that you use.
Seismic
Top FeaturesAvochato
Avochato
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