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Large enterprises (1,000+ employees) seeking to expand existing mentoring programs, launch new ones, or require tailored solutions.
Higher-ed institutions looking for an all-in-one platform to engage their community virtually. Boost enrollment, alumni engagement, career services, and host unlimited virtual fairs & events.
The platform has an excellent Client Success Team that leads implementation and ensures successful programs. They provide resources and quickly address our questions.
We struggle to get users to interact with the software on a regular basis. Many users choose to schedule meetings and communicate with their mentor/mentee outside of the system.
I was very impressed with the scalability, simplicity and flexibility. The technology offered both plug and play and impressive customization.
If you miss a deadline for task assigned between two people, you cannot go back and modify it.
The Chronus system fulfills these requirements very well. It is critical that our mentorship program is a significant benefit of membership and that logging in should be simple and easy.
There aren't many downsides to the software. If I had to give it one criticism, I wish it would retain the metrics on users who we ultimately remove to open up seats for new users.
What was most helpful was the unbiased "matching" of sponsors with their protégés. Also, it is very helpful to utilize the tracking of the "matches," their goals and the automated surveys.
I don't really have any complaints thus far, sometimes the program takes a little longer to load but I think that's mainly due to my personal computer.
Great team with a great product, innovative ideas, clever tech, and great user experience.
There was also missing functionality, such as a count (total number) of advisors after entering search criteria.
What most impresses me about Firsthand is the dedication the entire company has to help their clients solve solutions.
There were no specific features I felt were lacking.
Super tool, good feedback from users, who are extremely satisfied about using the tool.
It is difficult to navigate the search. Because terms are not customized, there is a big variation of search outputs.
We thought it would help our members see the value in a system like this. Above all, their customer support has been incredible, and we really appreciate their continued support of our efforts.
Can discourage users from using the tool as they mistakenly think there is no one that fits their interest area.
Chronus
Top FeaturesFirsthand
Chronus
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Firsthand
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