# Compare Housecall Pro vs Rilla 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Housecall Pro and Rilla based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/140363-10016798/HouseCall-Pro-vs-Rilla --- # Housecall Pro vs Rilla Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Housecall ProRilla2/4 selected [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.7 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) [## Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.7 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting Price $79.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [2,736 reviews](#user-reviews) Positive 2,592 Neutral 69 Negative 75 [## Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment ME Based on [342 reviews](#user-reviews) Positive 331 Neutral 9 Negative 2 ## Summary * * * Key features rated by users Features selected based on 2,150 reviews from service dispatch software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit Feature ratings Scheduling 4.5 Billing & Invoicing 4.3 Mobile Access 4.2 Calendar Management 4.4 Customer Database 3.8 73%Fit Missing features Feature ratings Scheduling NA Billing & Invoicing 4.8 Mobile Access 4.7 Calendar Management 4.6 Customer Database 4.8 User satisfaction User satisfaction 4.7 User reviews[2,736](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.8 User reviews[342](https://www.capterra.com/p/10016798/Rilla/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $79Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Housecall Pro is a business solution that streamlines operations for plumbing, electrical, HVAC, carpet cleaning, housekeeping, handyman, locksmith, and other home service professionals. Best for Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control ## User reviews Pros & cons KG Karen G. Office Manager > "I also appreciate the seamless integration between mobile and desktop versions, which helped streamline operations early on." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6803541) KG Karen G. Office Manager > "Even worse, there’s no batch download option for the images stored in the system, which means I now have to manually download each image and use third-party tools to..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6803541) DM Devin M. Owner > "Easy to schedule clients and get invoice and payments done!" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___7069140) KG Karen G. Office Manager > "Critical, established features break with no warning, and the support team (which is only available via web chat) often isn’t aware of the changes, let alone trained to..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6803541) RW Robert W. Operations Manager > "It was a good software with lots of functionality but limited in growth and scalability with slow updates being rolled out" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6830107) KG Karen G. Office Manager > "That’s the most disappointing part: not the bugs or even the missteps, but the unwillingness to listen to power users whose businesses rely on core functionality." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6803541) ZG ZAch G. COO > "We had good training and I could always get a response if I had any questions." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___7056222) VR Verified Reviewer associate > "There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6368533) Raul Antonio Z. Graduate > "I like this platform because with just a few clicks, I can schedule appointments, send reminders to my clients, generate invoices and receive payments." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4951265) FF Fernando F. CEO - IT Consultant > "Their pricing and cost per lead was deceptive and many of the provided leads where junk and they still charged us hundreds of dollars for them even when they did not pan..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6402048) AJ Aditya J. Developer > "Service companies may more easily manage their operations thanks to Housecall Pro's ability to streamline their workflow, from setting up appointments and dispatching..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4717436) FF Fernando F. CEO - IT Consultant > "I was completely disappointed with them and stopped using them after they charged us for leads that where not relevant to our services and that when contacted would not..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6402048) Ronald Abilmar R. Marketing Manager > "I really like it because it has given me an all-in-one solution for managing my schedule, scheduling client appointments, tracking my work, and getting paid." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___5003283) KG Karen G. Office Manager > "Support frequently changes hands mid-conversation, making it difficult to resolve more complicated issues." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6803541) DM Devin M. Owner > "This has been the most streamlined version of software I’ve tried and is truly so simple." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___7069140) HL Hunter L. General manager > "Its lack of managment outside service calls and its lack of growth and api intergrations." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6694378) RP Rose P. Owner > "Very user friendly, encompasses a lot of different tools into one platform and consistently adding more features to it at least quarterly." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6611782) AR Avery R. Owner > "They keep calling even after they assure me that I will no longer be on their call list, even last time I demanded that they remove me from their database and they didn't." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#SoftwareAdvice___6573868) Jeremy F. Captain > "The software is very easy to use and it allows that's to customize each order specifically to the house is going to" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6475897) VR Verified Reviewer Reseller > "My husband and I were looking to streamline his business because he has a lot of different aspects that need to be rolled into one and him and I alone we're not able to do..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4768730) DR Dave R. Manager > "I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6191378) HJ Heather J. Owner > "Customer service got worse and worse." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___7020311) IT Isaac T. Finance Manager > "Housecall Pro has elaborate invoicing solution for companies." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6257567) FF Fernando F. CEO - IT Consultant > "They made it to difficult to properly present my cumpany and services to potential customers." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6402048) HN Hallye N. OPERATIONS MANAGER > "Their customer service is great and timely as well as being a good value for the cost." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6865920) AH Adam H. Arborist > "They want to lock you in on monthly contract and not give you a way out ." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#SoftwareAdvice___6451484) MH Monique H. Owner > "Easy access the ability to sign people up into later payments for your business" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6572487) KE Kevin E. Piano tech > "It's my decision if I want to use your product and you haven't respected it. If you spent half the time and money chasing clients into making a better product maybe I..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6403431) PZ Patrick Z. Owner Operator > "Everything is very user friendly after a little bit of practice and it really helps keeps all my clients data organized." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6658061) VR Verified Reviewer Reseller > "This service was very much pushed on me by these sales rep for the company already even though I was looking at purchasing it and using it myself without it being sold to..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4768730) ZG ZAch G. COO > "Customer support is really good." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___7056222) MS Michael S. Owner > "Spent my time, never received what was offered, already received 5 more calls trying to sell me again." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6413983) RP Rose P. Owner > "This has proven to be a great move for us because they have added features that have greatly improved the software over the years." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6611782) VR Vicki R. CSR and dispatch > "Need better support. When they don't have an answer or the problem or issue has not been addressed, they promise to bring it to the attention of ...." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6611523) PZ Patrick Z. Owner Operator > "I love the way that you can process payments easily through the app." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6658061) DR Dave R. Manager > "The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6191378) JD Jammi D. owner > "what makes housecall pro standout is the customer management with invoicing,date and time of service needed" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6043005) JB Jessica B. Office Manager > "The cost is high and all reviews say that support is not helpful after signing up." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6738303) PZ Patrick Z. Owner Operator > "Housecall Pro has an amazing customer service team and there is always someone to respond to questions." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6658061) CB Cal B. HVAC and plumbing > "worse customer service ever. plus a mess now,after 3 years I give up trying to synchronize my QuickBooks. since they open new office in Colorado this turn to a mess.it..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#SoftwareAdvice___4873079) PZ Patrick Z. Owner Operator > "HouseCallPro is a wonderful product for the blue collar service industry." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6658061) LS Lindsey S. Manager > "I don't like the app, I prefer using this on a desktop but that is just user preference." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6602806) ZH Zach H. Operations Manager > "Housecall Pro is great for being able to see the whole schedule and be able to dispatch jobs with no issues." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___5045894) BM Baltazar M. Web side > "They leave you waiting and they don't even have the kindness to call." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6442195) JD Jammi D. owner > "overall i think housecall pro is great for small business owners as im always looking for ways decease the customer management workload which would give me more time on..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6043005) GL Garrett L. Estimation Manager > "Some more complicated functionality must be done on a regular computer, and the schedule can get convoluted and quite hard to read" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4794487) Raul Antonio Z. Graduate > "It is very good the online reservation function has been very convenient, since my clients can schedule appointments directly from my website and it is very easy to do so." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4951265) AJ Aditya J. Developer > "In comparison to other business management software, Housecall Pro can be somewhat pricey, especially for small enterprises that might not need all of its capabilities." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4717436) DN Debbie N. Manager > "Housecall Pro offers a range of features and services that make it a popular choice among service providers, including mobile access, online booking, real-time scheduling,..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4550901) VR Verified Reviewer Owner > "In addition they waited until I had already processed over $6000 in CC payments before asking for my EIN number as well as my contractors license number only to tell me..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#GetApp___3654539) KP Kayla P. Estimator > "I love how easy it is to create estimates in the field" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6721598) TV Taurino V. Owner > "There is a flaw, the mobile version does not always work and pull up all information for example jobs or estimates i have to locate customer and hit history due to..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4372572) TC Tuna C. Marketing Director > "It is a user-friendly application that can take the role of a Swiss army knife in its field, which can perform many operations, and does this role in the best way." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3978847) SB Steve B. Ceo > "The only complaint i ever had was that i had to make multiple different estimates for one customer and i had to send them individually. But now there are option tabs to..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3843496) AR Andrew R. Chief Operations Officer > "Outstanding product that has allowed our business to flourish as a top certified partner, providing a valuable scheduling key to our business model." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3513139) JS JonPaul S. owner > "HCP Said that they have no way of telling me when the exact date change was or a way to forward the emails sent to customers in the time frame so I can limit the amount of..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#SoftwareAdvice___4544587) JA James A. Administrator > "Housecall Pro stands out as a robust business management solution for home service professionals" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6023256) JS JonPaul S. owner > "Things that make sense on a google platform are nixed in the HCP board room. And my main complaint: emails to clients are sent from HCP and the Pros are not even sent a..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#SoftwareAdvice___4544587) SP Sheri P. Owner > "The ease of use and options and endless new items!" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6713844) DR Derek R. Owner > "The online scheduling option seems like it could be a good feature, but our company doesn't use it much and the times we have used it, the emails just got lost or..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3982698) AR Alexis R. Plumber > "Customer service was always great and helpful." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6677473) JO Justin O. Owner > "My last attempt featured online chatting with someone who went home a few minutes into our session and allegedly transferred me to a new person that left me on hold for..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3449993) DG Dylan G. Plumber > "It was very simple and easy to use." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6630981) JK James K. owner > "The service plan module is too rigid, and the other features (sales proposal tool, etc) have to be accessed through the browser version and not the app." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3521273) JM Jaroth M. Student > "I love the way that you can program or modify the software to make a great work with it, I like the functions and the tools that this software provide us to work, and o..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3497122) DM Drywall M. Owner > "Data transfer from previous crm was completly useless, transferred numbers that are way off and messed up our quickbooks account." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3812594) Femi M. Head of procurement > "Really exceptional software i will recommend to my colleagues." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6360631) DH Doug H. iwner > "I hate that they never take responsibility. If you get to talk to someone, they act like you are wasting their time" [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#SoftwareAdvice___6007961) SM Scott M. Owner > "Comprehensive and easy to implement." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6341321) DN Debbie N. Manager > "Finally, some users may find the platform's mobile app to be a bit buggy and prone to crashes, which can be frustrating for those who rely on it heavily." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4550901) PW Peter W. CRM user > "No insane per client rates, no wild addon costs, simply bundles that are level rate, reasonable, and well OK for the financial plan of even the littlest home..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4410549) JS JonPaul S. owner > "There is no way to quickly search for jobs and clients from the main page using key word." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#SoftwareAdvice___4544587) VR Verified Reviewer Director > "I enjoy how smooth the app is to use genrally-for tier pricing this app is almost exclusively designed for that feature.-billing and pricing can be quite convenient-app..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#GetApp___4508385) JH Jean H. Office Manager > "When an estimate is sent via email, there is no option to be notified if the email did not go through." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4539910) Ryan T. Managing Partner > "HousecallPro has helped us take our business to the next level and makes dispatching, estimating, and bookkeeping much easier." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3582870) SK Sabrena K. co-owner > "On mobile app, difficult for our techs to determine history of a job address, when customer has many locations. And wish there was a quick link from HCP to specific..." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3431879) VR Verified Reviewer Office Manager > "You can reach customer service via email quickly." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4783142) RS Rachel S. Operations Manager > "There were a few features that were missing for us as a landscaping business and therefore we had to switch softwares." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___4213420) AR Andrew R. Chief Operations Officer > "Houscall Pro offers the power and packaging of a large CRM/FSM at a fraction of the price point." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3513139) JS JonPaul S. owner > "Somehow during the change some profane words were written in the license box and then were saved." [See full review](https://www.capterra.com/p/140363/HouseCall-Pro/#SoftwareAdvice___4544587) [View Reviews](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) ME Matthew E. CRM Manager > "It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7044702) DM Desirea M. Sales Associate > "How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7031052) JA Jade A. CS > "It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034827) MG Mike G. VP of Sales > "Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) JF James F. Operations Manager > "I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075591) TS Tim S. General Manager > "It can have a hard time transcribing the conversation and figuring out who is talking during conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7079589) JO Jeff O. Certified Field Inspector > "I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long forgotten." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) JF Jennifer F. General Manager > "I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6828565) TH Thomas H. Safety Advisor > "I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on maintaining a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) LL Lejaune L. Design Consultant > "Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7070151) MG Mike G. VP of Sales > "What I like most about Rilla is how effortlessly it turns everyday sales conversations into clear, coachable insights without adding friction for reps." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) JR Jim R. Sales Manager > "The texts and emails are relentless on my phone and computer with messages on the weekend." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) MG Mike G. VP of Sales > "It makes it easy to identify what top performers are doing differently and turn real conversations into actionable improvement. While there’s a small..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) MO Michelle O. Senior design consultant > "While conversations have to be deleted if there's one point that needs to be removed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7076901) ZC Zac C. Owner and Sales > "Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075159) TS Trevor S. Service technician > "It takes a while for the app to learn to get customers names correct." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) TH Thomas H. Safety Advisor > "The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive immediate..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) JB James B. Process Auditor > "Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be avoided if a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300758) JJ James J. HVAC Service Manager > "Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7068446) JO Jeff O. Certified Field Inspector > "I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) MW Matt W. Service Writer > "The written transcripts of phone calls offer a great way to go back and review conversations with customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) TC Tonia C. analytics and Marketing Manager > "There was a lot of up front work that we were not prepped and prepared for." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JO Jeff O. Certified Field Inspector > "I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) PP Paris P. Sales Manager > "It does drain phone battery. And it does not record phone calls." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6845389) DT Derrick T. Sales Manager > "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7115773) CS Chandler S. Design Consultant > "The audio feedback is rough on a phone speaker." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) DB Dan B. Home Improvement Consultant > "I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7000846) RM ROEL M. HVAC SUPERVISOR > "AI NOT BEING ABLE TO DETECT WHEN ITS VOICE FROM TV,RADIO,OR REAL PERSON AND LABELING AS "CUSTOMER WHEN ITS NOT"" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6272921) BK Brandon K. General Manager > "I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074874) MW Matt W. Service Writer > "It often gets the client and the customer roles confused." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) JS Joe S. sales manager > "The real time analytics that allows me to parcel an appointment and process the data into many different valuable points of interest and do it..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6362237) TD Trinten D. Certified home improvement expert > "Sometimes the app operates funny and stalls while I am uploading photos even when I have internet connection." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6437251) CS Chris S. Heating and cooling technician > "The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7095129) DB Dustin B. Design Consultant > "It’s not perfect, it doesn’t pick up everything and scribe it out correctly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7100939) ND Nalani D. Operations Manager > "It allows for me to see in real time what is happening and be able to provide coaching to the techs to help them improve their communication skills...." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163) CB Carrie B. Design Consultant > "I have to sell it and it adds to the already long consultation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089590) PH Paige H. General Office Manager > "Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions. Whether it..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) AC Ashley C. Service Advisor > "It can't distinguish between different voices between phones." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794349) RB Robert B. Garage Door Technician > "Rilla has allowed me to adopt winning techniques used by top reps and techs in my company and create higher ticket averages for myself. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) SP Sean P. President > "So much information to train, ridealongs process could be faster, I get sucked into listening to the whole thing, coachable moments aren't always..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6531615) AW Alex W. Retail Sales Rep > "The data I get helps me learn what went well in my appointments while getting to revisit the Audio when needing to remember small details like dogs..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6291239) SS Sarith S. Exterior Design Consultant > "This creates a delay before appointments where i have to reset mic access to record" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6451141) JH Joanne H. Area Sales Manager > "This helps me gain insight to why the sale stopped and helps with my coaching of the Team. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7090708) Delbert M. Sr Account Manager > "Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6872484) KR Kristen R. Customer Sales Rep > "Rilla is helpful with all inbound and outbound calls to ensure top quality service. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7105429) SL Sarah L. Design consultant > "Not great at speech recognition when translating to text." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6886241) CS Chandler S. Design Consultant > "I like that I am able to record talk ratio along with talk speed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) TC Tonia C. analytics and Marketing Manager > "This dilutes our trackers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) PH Paige H. General Office Manager > "Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take place" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) AR Anthony R. Retail Sales Rep > "I don’t like how it can auto record and how the transcribing is not perfect." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292458) JK Jeff K. Electrical Manager > "I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6817546) JS Jerod S. Service Manager > "I am not a fan of the "coachable moments" - it causes the Ride Along functionality to be clumsy at times" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294214) KH Kyle H. Regional Sales Manager > "This has been invaluable for ensuring that all team members understand and implement best practices in communication, thus enhancing clarity and..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6290623) DH Danny H. Design consultant > "It keeps you in check for your presentation but it can also have a negative effect if you feel like big brother is watching" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510473) KT Kameron T. Journeyman plumber > "Having the ability to see or hear specific targeted data to focus on, like how many words per min, if you need to talk less or talk more, is such a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300431) MM Michael M. Service Tech Sales > "Mumbling and fast talking are the two biggest." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6858775) VR Verified Reviewer General Manager > "The ability for the ai to help get to the crux of our interactions and provide valuable data to help our field personnel." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6253750) RB Robert B. Garage Door Technician > "Mobile app search function doesn’t always seem to work. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) RE Robyn E. Inside Sales Rep Business Development > "In addition, it allows for us to review with them, areas where they shined, and identify where additional training may be beneficial." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140) CH Carter H. Sales Representative > "However, ai language learning and voice recognition is virtually impossible to trust." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6712676) CM Chris M. Director of Operations > "Rilla provides accurate instant feedback that allows for another level of accountability and improvement for the field that we were previously unable..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6462211) TL Thomas L. New Home Consultant > "Hearing my own voice was painful at first." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) RE Robyn E. Inside Sales Rep Business Development > "Having the ability to observe the field team interacting with customers on site, and customers communicating with them is such a time saver and..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140) JH Jamie H. CEO > "Its a bit cumbersome to navigate and its been challenging to get technician buy in" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6311625) VR Victoria R. Coordinator > "We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7081537) GC Geoff C. Service Manager > "As with any voice transcription the voice transcription is not 100%." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) JK Joe K. Design Consultant and Sales > "Rilla is a wonderful tool. Since my sales job involves so much drive time, reviewing my appointments by listening to them while driving is a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510320) AK Azim K. Service Advisor > "Mishearing words and phrases." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794351) SN Silvia N. Training, Plumbing, Electrical Manager > "It allows me to do at least 10 ridealongs per day and coach 10 different technicians in half a day." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294229) MC Michael C. Sales Manager > "not being able to use some features on tablet" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6399668) JR Jim R. Sales Manager > "I feel the level of accountability which I believe to be very helpful with the busy schedules of our managers and owners." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) MA Mike A. COO > "Trusting that a sales rep is going to turn on Rilla prior to arriving at an appointment is my only hang-up." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6258151) ND Nalani D. Operations Manager > "I love that it allows me to do "ride alongs" with my field staff and still be available in the office for the rest of my staff." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163) DE Dave E. Field Supervisor > "Transcripts don't always match the real audio." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510110) BR Brandon R. Service Technician > "Rilla a perfect tool especially for technicians that are still new within the company or any trade once they get into the field" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7051825) HS Henry S. Electrician, Training Coordinator > "I had initial hesitations about the recording piece, but \[sensitive content hidden\] squashed all of those in his presentation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6463932) JR Jack R. Sr Design Consultant > "Easy to use and helped my sales since I got real time feedback to help me improve my sales presentation and customer interactions." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7072431) DB Dylan B. Service Manager > "It doesn't pick up on the correct person that is speaking at the moment sometimes." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6551323) TL Thomas L. New Home Consultant > "I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) JT Julio T. HVAC sales > "I don't like this to begin with and then when it doesn't record it makes for a bad outcome." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292653) [View Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## User interface 4.68 (2,736) [Rilla](https://www.capterra.com/p/10016798/Rilla/) 4.80 (342) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Housecall Pro Top features 43/49 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Scheduling - Billing & Invoicing - Calendar Management - Client Portal - Contract/License Management - Customer Database - Customer History - Customer Management - Customizable Forms - Customizable Reports - Dispatch Management - Drag & Drop - Driver ETA - Electronic Payments - Electronic Signature - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Performance Metrics - Project Management - QuickBooks Integration - Quotes/Estimates - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Route Optimization - Routing - Scheduling - Self Service Portal - Service History - Status Tracking - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management [See all features](https://www.capterra.com/p/140363/HouseCall-Pro/#features) Rilla 35/49 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Scheduling - Billing & Invoicing - Calendar Management - Client Portal - Contract/License Management - Customer Database - Customer History - Customer Management - Customizable Forms - Customizable Reports - Dispatch Management - Drag & Drop - Driver ETA - Electronic Payments - Electronic Signature - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Performance Metrics - Project Management - QuickBooks Integration - Quotes/Estimates - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Route Optimization - Routing - Scheduling - Self Service Portal - Service History - Status Tracking - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management [See all features](https://www.capterra.com/p/10016798/Rilla/#features) ### Recognition No recognitions have been awarded to Housecall Pro No recognitions have been awarded to Rilla ### Deployment & support Housecall Pro Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rilla Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Housecall Pro - By Housecall Pro - Located in United States - Founded in 2013 Rilla - By Rilla - Located in United States - Founded in ## Popular Comparisons [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) $79/month Price $29/month 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/140363-153140/HouseCall-Pro-vs-Connecteam) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.80 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.97 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Contact vendor for pricing Price $15/month 4.7 Features 4.9 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/276054-10016798/Fathom-vs-Rilla) [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) $79/month Price $39/month 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-140363/Jobber-vs-HouseCall-Pro) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.80 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[4.71 (220)](https://www.capterra.com/p/198507/Talkatoo/reviews/) Contact vendor for pricing Price $40/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/198507-10016798/Talkatoo-vs-Rilla) [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) $79/month Price Contact vendor for pricing 4.5 Features 4.4 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/140363-153475/HouseCall-Pro-vs-FieldPulse) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.80 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157969-10016798/Gong-io-vs-Rilla) [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) vs [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) $79/month Price $60/month 4.5 Features 4.1 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/122541-140363/Kickserv-vs-HouseCall-Pro) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.80 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/)[4.75 (550)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Contact vendor for pricing Price $8.33/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/251933-10016798/Transkriptor-vs-Rilla) [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) vs [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) $79/month Price $245/month 4.5 Features 4.1 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135788-140363/Service-Fusion-vs-HouseCall-Pro) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.80 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.7 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-10016798/Connecteam-vs-Rilla) [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) vs [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) $79/month Price Contact vendor for pricing 4.5 Features 4.2 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/140363-150053/HouseCall-Pro-vs-ServiceTitan) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.80 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.7 Features 4.3 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-10016798/Jobber-vs-Rilla)