# Housecall Pro vs ServiceTitan: Features and Cost Comparison for 2025 | Capterra

> Housecall Pro vs ServiceTitan: Which tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/140363-150053/HouseCall-Pro-vs-ServiceTitan

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# Housecall Pro vs. ServiceTitan: Features and Cost Comparison

Written by[Shubham Gupta](https://www.capterra.com/resources/author/sgupta/)and edited by[Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/)

•

Last updated on October 3, 2025

Your comparison:

Housecall ProServiceTitan2/4 selected

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.7 (2739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

[## Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.7 (2739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

[## ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Starting Price

$79.00/month

Starting Price

$79.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.7

Starting Price

Contact vendor

Starting Price

Contact vendor for pricing

Value-for-Money

3.9

Functionality

4.2

Ease of Use

4.1

Customer Service

4

Reviews Sentiment

Based on [2,739 reviews](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

Positive

2,594

Neutral

69

Negative

76

Positive

2,594

Neutral

69

Negative

76

Reviews Sentiment

DC

Based on [325 reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Positive

277

Neutral

13

Negative

35

Positive

277

Neutral

13

Negative

35

Best for (according to reviews)

-   Small teams needing fast, reliable scheduling and client communication
-   Managing appointments, reminders, and waitlists during busy seasons
-   Collecting payments and storing job data with minimal setup

Best for (according to reviews)

-   Larger field service businesses with complex workflows and tracking needs
-   Teams using task management, service-level agreements, and equipment history
-   Businesses requiring online booking and detailed customer records

## Send this comparison chart to my inbox

## Reviewer verdict

Housecall Pro and ServiceTitan both support field service businesses, but suit different team sizes and workflows. **Housecall Pro is a great fit for smaller teams** that want to simplify scheduling, communicate with clients, and collect payments quickly. **ServiceTitan is better suited to larger operations** that need advanced tracking, custom workflows, and detailed service agreements.

**Pricing differs.** Housecall Pro starts at **$59 per month** with optional add-ons. ServiceTitan typically requires a **custom quote**, with users noting higher costs and longer onboarding. Neither offers a free tier, but **both include free trials**.

The right choice depends on your team size, workflow complexity, and need for customization.

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Features comparison

Here’s how Housecall Pro and ServiceTitan compare across the four core features users care about most in field service management software.\[[1](#sources)\]

Key features in Scheduling rated by users

Calendar Management

4.3 (2739)

Real-time Scheduling

4.6 (2739)

Mobile Access

4.2 (2739)

Customer Database

3.8 (2739)

Calendar Management

3.9 (325)

Real-time Scheduling

4.6 (325)

Mobile Access

4.1 (325)

Customer Database

4.4 (325)

### Calendar management

4.68 (2739)

Key reviewer takeaways

Simplifies scheduling with drag-and-drop controls, recurring appointments, and technician visibility. A clean calendar interface helps teams plan and adjust quickly.

4.35 (325)

Key reviewer takeaways

Optimizes technician deployment using intelligent scheduling and capacity planning. The system adjusts calendar space based on job type, technician skills, and seasonal demand.

Pros & cons based on reviews

Customizable checklists for techs and project managers streamline job completion.

Calendar layout can become cluttered and hard to read with complex schedules.

Pros & cons based on reviews

Smart dispatching improves technician allocation and long-term planning.

Setup complexity may slow onboarding for new users.

### Real-time scheduling

4.68 (2739)

Key reviewer takeaways

Enables 24/7 appointment booking via website or social media. The customizable booking page reflects real-time availability and sends automated updates to customers and technicians.

4.35 (325)

Key reviewer takeaways

Uses smart dispatching and adaptive capacity planning to assign jobs based on technician availability, proximity, and job value. Real-time updates sync work orders and financials instantly.

Pros & cons based on reviews

Easy to track calls and integrate with other platforms.

Complex scheduling tasks require desktop access; the calendar can get hard to read.

Pros & cons based on reviews

Real-time tracking and coaching improve dispatch efficiency.

Limited options for building custom reports.

### Mobile access

4.68 (2739)

Key reviewer takeaways

Manage jobs, dispatch teams, and collect payments from anywhere using the mobile app. Its offline access and mobile invoicing make it a reliable tool for field teams.

4.35 (325)

Key reviewer takeaways

Empowers technicians with mobile access to customer details, property information, and inventory tools. The app supports barcode scanning, invoicing, and real-time updates between the field and the office.

Pros & cons based on reviews

Full functionality on mobile—no major feature loss.

Mobile app lacks some capabilities found on the website.

Pros & cons based on reviews

Seamless coordination between office and field teams.

Mobile app has limited functionality compared to desktop.

### Customer database

4.68 (2739)

Key reviewer takeaways

Centralizes customer data with import options from CSV, QuickBooks, or manual entry. Users can filter, customize, and export contact details, payment history, and notes

4.35 (325)

Key reviewer takeaways

Provides technicians with detailed customer profiles, including job history, voice notes, and property details. Real-time access via mobile app improves service delivery in the field.

Pros & cons based on reviews

Improved communication and timely job completion enhance customer satisfaction.

Cannot create legally binding contracts within the platform.

Pros & cons based on reviews

Responsive to user feedback—enhancements often reflect customer input.

Setup process can be time-consuming and repetitive when contacting support.

## Pricing comparison

Housecall Pro and ServiceTitan follow different pricing models. Housecall Pro offers transparent, flat-rate plans with a free trial, while ServiceTitan uses a custom pricing approach based on business needs. Here's how each tool stacks up in terms of affordability and value.

4.68 (2739)

Key reviewer takeaways

Housecall Pro’s pricing is straightforward and budget-friendly. Plans are flat-rate with no per-user charges, making it accessible for small home service businesses. The pricing structure includes essential features without hidden add-ons.

4.35 (325)

Key reviewer takeaways

ServiceTitan uses a custom pricing model tailored to business size and feature needs. While the upfront cost may be higher, the platform includes advanced tools for dispatch, reporting, and customer management that justify the investment for larger teams.

Starting price

$79.00

Flat Rate, Per Month

Up to 500 users

Free Trial

Free Version

Not provided by vendor

Value-for-money reviewer insights

Reviewers consistently highlight Housecall Pro’s affordability and ease of use. Many switched from more expensive platforms and found Housecall Pro offered similar functionality at a lower cost. The built-in price book is praised for being smart, easy to use, and practical for everyday operations.

[View pricing plans](https://www.capterra.com/p/140363/HouseCall-Pro/pricing/)

Users acknowledge ServiceTitan’s higher price point but also recognize the depth of functionality it provides. Many note that once fully set up, the platform delivers strong ROI—especially for businesses transitioning to flat-rate pricing or scaling operations.

[View pricing plans](https://www.capterra.com/p/150053/ServiceTitan/pricing/)

## Integrations comparison

Integrations help field service businesses connect their tools, automate workflows, and improve customer communication. Here's how Housecall Pro and ServiceTitan compare in terms of ecosystem compatibility and user sentiment.

4.68 (2739)

Key reviewer takeaways

Housecall Pro connects with a wide range of tools in accounting, marketing, lead management, and field operations. It integrates with QuickBooks, Mailchimp, Podium, Thumbtack, Angi, CallRail, Profit Rhino, CompanyCam, and Zapier, making it easy to centralize operations.

Users appreciate the platform’s “all-in-one” feel, noting that integrations simplify daily tasks and reduce the need for multiple systems. The Zapier connection is especially valued for expanding compatibility with thousands of other apps.

4.35 (325)

Key reviewer takeaways

ServiceTitan offers deep integrations across procurement, accounting, sales, and fleet management. Key partners include Ferguson, Sage Intacct, QuickBooks, Podium, BirdEye, Sales Builder Pro, OnCall Air, Zubie, GPS Insight, and Schedule Engine.

While setup can be complex, users say the integrations work well once configured. The platform is praised for supporting advanced workflows and helping teams automate tasks across departments.

Popular Integrations

Compare available integrations between Housecall Pro and ServiceTitan.

### Broadly

Housecall Pro

ServiceTitan

### Google Calendar

Housecall Pro

ServiceTitan

### Sage Intacct

Housecall Pro

ServiceTitan

### Mailchimp

Housecall Pro

ServiceTitan

### ClearPathGPS

Housecall Pro

ServiceTitan

### Gusto

Housecall Pro

ServiceTitan

### QuickBooks Online Advanced

Housecall Pro

ServiceTitan

### CallRail

Housecall Pro

ServiceTitan

## Which one is best for my use case?

Choosing between Housecall Pro and ServiceTitan depends on your company size, industry, and team structure. Here’s how each tool is used, based on verified reviewer data.

Key reviewer takeaways

Housecall Pro is primarily reviewed by small businesses, with nearly 80% of reviewers coming from companies with fewer than 200 employees. This reflects its popularity among lean teams looking for affordable, easy-to-use software.

Reviewer's company size

Based on 2739 reviews

Small Business(1-200)

79%

Mid-Size Businesses(201-500)

1%

Enterprise(500+)

0%

Others(500+)

19%

> “It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use!”

DG

Dylan Giles

Utilities

[Continue reading](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___6630981)

Popular Industries

Construction42%

Based on 2168 reviews

Construction

42%

Retail, Consumer Goods & Services

28%

Manufacturing

9%

Others

20%

Most reviewers come from construction and retail services. These industries value the platform’s simplicity and mobile-first design for managing field operations and customer communication.

> “Housecall Pro has been a great addition to our company. We've used several different options in the past and never been satisfied until now. This software has...”

AM

Andy Mickelson

Construction

[Continue reading](https://www.capterra.com/p/140363/HouseCall-Pro/#Capterra___3716951)

Teams that use Housecall Pro the most

Administrative Teams28%

Based on 100 reviews

Administrative

28%

Others

16%

Construction

16%

Others

40%

Used most by administrative teams, followed by construction and operations roles. Reviewers say it helps streamline scheduling, invoicing, and customer follow-ups without needing a complex setup.

Key reviewer takeaways

ServiceTitan is widely used by small businesses, but shows more adoption among midsize and enterprise teams. The broader spread suggests it’s built to scale with growing organizations.

Reviewer's company size

Based on 325 reviews

Small Business(1-200)

70%

Mid-Size Businesses(201-500)

3%

Enterprise(500+)

3%

Others(500+)

24%

> “I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the...”

Madison Robertson

Consumer Services

[Continue reading](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6001391)

Popular Industries

Construction60%

Based on 288 reviews

Construction

60%

Retail, Consumer Goods & Services

23%

Manufacturing

6%

Others

12%

Dominates in construction, with strong representation in retail and manufacturing. Reviewers highlight its advanced features for dispatch, estimating, and inventory control.

> “ServiceTitan has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product!”

JK

Jeff Keith

Electrical/Electronic Manufacturing

[Continue reading](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6817558)

Teams that use ServiceTitan the most

Administrative Teams44%

Based on 126 reviews

Administrative

44%

Construction

15%

Strategy & Operations

7%

Others

34%

Heavily used by administrative teams, with additional adoption in construction and strategy roles. Teams rely on it for dispatching, reporting, and managing technician workflows.

## User experience

User experience goes beyond design—it includes ease of use, interface clarity, and how well the platform supports daily operations. Here's how Housecall Pro and ServiceTitan compare based on reviewer insights.

4.62 (2709)

Key reviewer takeaways

Housecall Pro is built for simplicity. Reviewers consistently highlight its intuitive interface and how it streamlines day-to-day tasks like scheduling, invoicing, and customer communication.

Pros & cons based on reviews

Easy to use with minimal training required.

Interface is clean and well-organized.

Some features feel underdeveloped or distracting.

Certain workflows require trial-and-error to understand.

The platform is praised for making operations smoother, but some users feel certain interface elements could be refined for clarity and consistency.

3.93 (82)

Key reviewer takeaways

ServiceTitan offers a professional, all-in-one interface that supports complex workflows. While it’s user-friendly overall, some reviewers note that the UX/UI could be more modern and intuitive.

Pros & cons based on reviews

Unified platform for managing operations and presenting professionally to clients.

Adaptable to different business needs.

Interface lacks modern UX standards in some areas.

Learning curve remains for certain features.

Reviewers say the platform helps them grow and manage their business effectively, though some wish for smoother navigation and more intuitive design choices.

## Support and customer service

4.68 (2610)

Key reviewer takeaways

Housecall Pro offers support via phone, email, and live in-app chat. An AI-powered assistant is available 24/7, while human support is accessible seven days a week during business hours. The help center and community forum provide additional resources.

Email/Help DeskFAQs/ForumKnowledge BasePhone Support24/7 (Live rep)Chat

Reviewers consistently praise Housecall Pro’s support team for being responsive and helpful. Many mention that the setup was smooth and that the support staff were quick to assist with service contracts and project workflows.

3.50 (80)

Key reviewer takeaways

ServiceTitan provides support through live chat, email, and phone—accessible after submitting a case via the help center. Specialized teams like technical support, customer success managers, and product specialists offer targeted help. Resources include a knowledge base, ServiceTitan Academy, and a user community.

Email/Help DeskFAQs/ForumKnowledge BasePhone Support24/7 (Live rep)Chat

Users describe ServiceTitan’s support as generally responsive, though some note delays or limited solutions for complex issues. The platform’s structured support tiers help address different needs, from troubleshooting to maximizing ROI.

## Security and reliability

4.68 (2739)

Key reviewer takeaways

Housecall Pro hosts its platform on Amazon Web Services (AWS), with AES-256 encryption for financial data and two-factor authentication (2FA) for secure logins. Users can export customer and job data anytime, giving them control over their information. While it doesn’t offer advanced admin controls, reviewers say it’s reliable for small teams and helps streamline operations.

Best for:

Secure data hosting on AWS, encrypted financial info, and 2FA login. Reviewers highlight consistent performance and ease of use across dispatching and invoicing workflows.

AES-256 encryption2FASecure cloud storageSecurity Assertion Markup Language (SAML)Access controlGoogle and Office 365 SSO

4.35 (325)

Key reviewer takeaways

ServiceTitan follows SaaS industry best practices, offering encrypted data handling, user access controls, and real-time monitoring. It holds multiple compliance certifications (ISO, PCI DSS, SOC 1 & 2) and provides a 99.9% uptime SLA. Its disaster recovery plan includes a 3-hour RTO and 1-hour RPO, ensuring minimal disruption.

Best for:

Enterprise-grade security with formal SLAs, compliance certifications, and real-time tracking. Reviewers trust it for scaling operations and maintaining uptime across office and field teams.

AES-256 encryption2FASecure cloud storageSecurity Assertion Markup Language (SAML)Access controlGoogle and Office 365 SSO

## Not a match?

Not every field service tool fits every workflow. If Housecall Pro or ServiceTitan doesn’t align with your business needs, explore these alternatives—each offers scheduling, dispatch, and customer management features but may differ in setup complexity, pricing structure, or mobile usability.

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,492)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Best for Small Business

-   More than 69 integrations provided
-   Process Change Tracking features

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (341)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

Best for Small Business

-   More than 15 integrations provided
-   Service History features

[Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (2,960)](https://www.capterra.com/p/76113/Wrike/reviews/)

Best for Small Business

-   More than 136 integrations provided
-   Process Modeling & Designing features

**Sources**

1.  Our research team identified features from vendor websites (as of September 1, 2025) based on their analysis of what users find valuable or expect from project management software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

Need Help Deciding Between Housecall Pro and ServiceTitan?

Talk to a Capterra advisor for free and get results within 15 minutes.

## Popular Comparisons

Looking for side-by-side comparisons? See how top field service management tools stack up on pricing, dispatch features, mobile access, and customer communication to find the best fit for your team.

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,137)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$79/month

Price

$29/month

4.5

Features

4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/140363-153140/HouseCall-Pro-vs-Connecteam)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.58 (427)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.4

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/150053-153475/ServiceTitan-vs-FieldPulse)

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,440)](https://www.capterra.com/p/127994/Jobber/reviews/)

$79/month

Price

$39/month

4.5

Features

4.3

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-140363/Jobber-vs-HouseCall-Pro)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,440)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.2

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-150053/Jobber-vs-ServiceTitan)

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.58 (427)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

$79/month

Price

Contact vendor for pricing

4.5

Features

4.4

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/140363-153475/HouseCall-Pro-vs-FieldPulse)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.2

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/150053-194155/ServiceTitan-vs-BuildOps)

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

vs

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

$79/month

Price

$60/month

4.5

Features

4.1

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/122541-140363/Kickserv-vs-HouseCall-Pro)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Contact vendor for pricing

Price

$245/month

4.2

Features

4.1

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan)

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

$79/month

Price

$245/month

4.5

Features

4.1

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/135788-140363/Service-Fusion-vs-HouseCall-Pro)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

Contact vendor for pricing

Price

$35/month

4.2

Features

4.1

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/136363-150053/ServiceBox-vs-ServiceTitan)

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

vs

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[3.21 (942)](https://www.capterra.com/p/72551/Fleetmatics-Work/reviews/)

$79/month

Price

Contact vendor for pricing

4.5

Features

3.3

4.6

Ease of Use

3.4

[View full comparison](https://www.capterra.com/compare/72551-140363/Fleetmatics-Work-vs-HouseCall-Pro)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.81 (745)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.6

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/150053-162600/ServiceTitan-vs-Limble-CMMS)

## Frequently asked questions

Can I import customer data into Housecall Pro?

Yes. You can import customers manually or via CSV, QuickBooks, or your contacts. The platform supports flexible data onboarding to help you get started quickly.

Does Housecall Pro support mobile communication with customers?

Absolutely. You can send texts, emails, and appointment reminders directly from the mobile app. This helps keep customers informed throughout the job lifecycle.

Can I add multiple addresses for a single customer?

Yes. Housecall Pro allows you to associate multiple service locations with one customer profile, making it easier to manage repeat clients with multiple properties.

What’s included in ServiceTitan’s service agreements?

Service agreements include customizable templates, billing schedules, and visit planning. You can automate recurring billing and track materials across visits.

How does ServiceTitan handle customer data and privacy?

ServiceTitan follows SaaS best practices and is compliant with ISO, SOC, and PCI standards. Customers retain full control of their data, and ServiceTitan acts as the processor.

Can I audit ServiceTitan’s security practices?

While individual audits aren’t permitted, ServiceTitan undergoes regular third-party audits. Customers can access certifications like SOC 2 and PCI DSS through the Security Portal.

## About the authors

[Shubham Gupta](https://www.capterra.com/resources/author/sgupta/)

Author

Shubham is a writer at Capterra, specializing in project management. His focus is to guide project managers from planning to execution and beyond. His...

[Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/)

Editor

Caroline Rousseau is a content editor at Capterra. A former content analyst, Caroline has, for the past five years, built, written, and edited research reports...