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Housecall Pro is a comprehensive business solution that streamlines operations for plumbing, electrical, HVAC, carpet cleaning, housekeeping, handyman, locksmith, and other home service professionals.
Maid Service, Home Cleaning, House Cleaning Companies, Multi-Branch Cleaning Companies, Property Management Service Providers, Residential Cleaning Companies, Large Cleaning companies, AirBnB Cleaning
I love the integration with the other platforms I use for my business. Scheduling and communication with my clients is fantastic.
You don't ever think your system has has flaws with is terribly wrong because this systems has problems constantly. I have tried to get help several times and its a joke 90% of the time.
We love this for scheduling and reviews. I went through about 6 CRM software before this and I love how it is an all in one solution.
There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers.
It scheduled multiple meetings and calls, perfectly generates invoices and best support in billing and pricing. Customer support solves every query it is an important factor.
Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work.
The customer service is (literally) the best I've ever dealt with. The user experience is really nice and friendly for anybody and it keeps getting better with each version of the software.
The employee time tracking sucks, in out only other programs show the the time thought out the day of each but that minor.
I love the support team and I am super excited for the in-person live events to dive in deeper and learn more.
The only downside I would have about this software is there not currently a application you can download to your phone everything is done from the browser.
My experience with Maid Central has been great. It is user friendly, support is great, and my staff loves it too.
As I said in the “cons” section here, with so many features to set up, this software can be intimidating at first, particularly for those with smaller businesses.
We have had a great experience overall. The improved ability to communicate easily has been tremendous.
Getting started is a bit complex, especially if you are battling long term bad habits in the way information was kept before.
MaidCentral’s payroll automation aligns perfectly with our performance and quality standards, so we can handle compensation accurately and reward our team fairly.
Onboarding is always difficult with any software. Importing a large database of clients and getting the office used to use it took some time.
Damien: Hi. I'm Damien. I'm an HVAC professional. I have my own company. And I give Housecall Pro a five out of five. I've used a couple other companies for the services of dispatching and things of that nature. The first would be SuccessWare, which was a company owned program, which was okay. It did the job. The other one was a pretty big company, ServiceTitan, which is a great program however, not really meant for someone with probably less than 50 trucks. It's quite an expensive process, an expensive program to use. I use Housecall Pro because it's cost-effective for me and any small business, really. It still gives you all of the benefits, or near about all the benefits that a ServiceTitan would and it's geared more for people like me. Yes, I chose Housecall Pro due to its price, especially for a small business like mine, the functionality, the benefits of it, and I can bring my wife in, who has never even done HVAC, and she's able to excel in there, and to send out postcards and notify customers and book appointments, with little to no training at all. It's a very, very good program designed for someone like myself. Integrating Housecall Pro was super easy for me. All I did was stay on the phone call with the guy for about 30 minutes, get all the information. And because I had done something similar to it in the past, it helped me out a little bit more. They have plenty of tutorials and standby assistance for anything that you may need. They have chat. It's super easy. Housecall Pro would definitely be a choice for anybody starting in the HVAC industry at least in my experience. I've worked with several other companies that provide somewhat similar things. I've been asked to try other programs, but Housecall Pro is where it's at. It's the best priced, best functionality, best benefits that I've ever seen.
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