# Compare HHAeXchange vs AlayaCare 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare HHAeXchange and AlayaCare based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/140366-147424/eXchange-Suite-vs-AlayaCare

---

# HHAeXchange vs AlayaCare Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HHAeXchangeAlayaCare2/4 selected

[HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[3.6 (100)](https://www.capterra.com/p/140366/eXchange-Suite/reviews/)

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.1 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/)

[## HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[3.6 (100)](https://www.capterra.com/p/140366/eXchange-Suite/reviews/)

Starting Price

$375.00/month

Value-for-Money

3.5

Functionality

3.7

Ease of Use

3.7

Customer Service

3.1

Reviews Sentiment

DH

AP

Based on [100 reviews](#user-reviews)

Positive

64

Neutral

16

Negative

20

[## AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.1 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/)

Starting Price

$1000.00/month

Value-for-Money

3.9

Functionality

3.9

Ease of Use

4.1

Customer Service

4.1

Reviews Sentiment

VS

Based on [188 reviews](#user-reviews)

Positive

151

Neutral

27

Negative

10

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of reviewers  
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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Features in Home Health Care Software

Best performer

42 / 44

42 / 44

User satisfaction

User satisfaction

3.6

User reviews[100](https://www.capterra.com/p/140366/eXchange-Suite/reviews/)

Ease of use

3.7

Functionality

3.7

Value for money

3.5

Customer support

3.1

User satisfaction

4.1

User reviews[188](https://www.capterra.com/p/147424/AlayaCare/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

3.9

Customer support

4.1

Price starts from

Price starts from

$375Per Month

-   Free version
-   Free trial

Price starts from

$1000Per Month

-   Free version
-   Free trial

Best for

Best for

HHAeXchange's homecare management platform offers a complete solution for homecare providers of any size.

Best for

Home Care, Home Health, Private Duty (Nursing and Non-Medical), Home Infusion, Community Programs

## User reviews

Pros & cons

DH

DIANA H.

Administrator

> "It is very easy to use; I find it to be a very user-friendly tool for my agency, which..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___7108362)

SD

Shacria D.

Secretary

> "I don't like the fact that I can't confirm if there's a signature from the patient in..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___6836343)

AP

Ashlee P.

Payroll and Benefits Specialist

> "I like that it is pretty user-friendly."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___7113463)

PM

Pascual M.

Director Of Nursing

> "I have been on the line for over 3 hrs and also waiting on the chat for a representative..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#SoftwareAdvice___6025351)

EB

Ekaterina B.

Administrator

> "We are using HHA since 2019 for EVV Compliance and scheduling, and so far it's the best..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4595954)

KT

Kim T.

co-owner

> "We have patients and staff threatening to leave because some of the shifts worked don't..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4588622)

ZK

Zarmin K.

Authorizations

> "It is by favourite HC program & recommended to other vendors."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___6253811)

CG

CINDRA G.

Office Manager

> "Just poor communication overall."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___6405497)

VF

Victoria F.

Human Resource Manager

> "I love that I can easily notate important details about our caregivers and the clients."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4615810)

PM

Pascual M.

Director Of Nursing

> "Their customer service number is nowhere to be found on their site. "

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#SoftwareAdvice___6025351)

HR

Hector R.

supervisor

> "I CAN'T WAIT TILL THE DAY"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#SoftwareAdvice___6030985)

KF

Kelly F.

Billing and Collections Manager

> "I would never choose to integrate with this company except that our MCO has chosen to."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___6267493)

LS

Lea S.

RN Clinical Supervisor

> "It would also be helpful to be able to pull up all changed and discontinued medications..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3429520)

NG

Natasha G.

Administrator

> "Very hard to deal with customer support, delays in solving issues causes claim denials..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4576501)

FG

Fanny G.

HR Manager

> "It user friendly and allows the agency to customize it to meet our needs"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3430106)

NM

Noor M.

Regional Manager

> "It freeze alot and sometimes it take them 10min to be able to access their accounts."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4595941)

EB

Ekaterina B.

Administrator

> "It's easy to get used to it and teach your employees to use it."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4595954)

TC

Tait C.

Director

> "There is no customer service to speak of."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#GetApp___4876172)

AS

Alicia S.

PCA

> "so it makes it simple to use."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3676480)

DD

Diusnaidy D.

Administrator

> "No help to navigate the system."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___6145477)

KH

Kyah H.

Executive Assistant

> "I like the ease has to find what I need and to fill out the information."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3431436)

TW

Terry W.

owner

> "My billing if horrible using this product and I'm at the point to hiring an attorney..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4576546)

VR

Verified Reviewer

Manager

> "Very popular in home care and managed long term care industry."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___2850730)

DD

Diusnaidy D.

Administrator

> "Getting support is impossible."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___6145477)

FR

Fahad R.

biller

> "EVV system is a good function but need to make their support better and easy."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3439786)

PH

Pamela H.

Director of Waiver services

> "That they knowingly lied to us to get us to sign a contract and now refuse to respond to..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4740824)

AM

April M.

HR Assistant

> "It is so easy now for them to clock in and out, AND to complete their charting!"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3429557)

TC

Tait C.

Director

> "Otherwise I would have dropped them."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#GetApp___4876172)

MK

Michele K.

CEO

> "Product is easy to use love the billing components , payroll, all and all its very easy..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3449715)

BG

Bobbie G.

Director of Nursing/

> "You can enter visits but it doesn't confirm most times so you are stuff double billing,..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3437719)

SM

Shannon M.

Quality Manager

> "I like that all the info is in one place and easy to access."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3459259)

NG

Natasha G.

Administrator

> "Takes hours on hold to talk to support, weeks to months to have your problem fixed."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4576501)

ME

Melissa E.

Administrative Assistant

> "easy to use and if you have questions the online chat is quick and easy to use"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3439866)

CB

Charlee B.

RN, Admin., CEO

> "It’s taking longer to work in tickets and complete tasks."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4576640)

MM

Mary M.

Manager

> "I love that they are always progressing to release new updates!"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3436247)

CB

Crystal B.

Owner

> "I had to do twice the work needed for the free sites and had to pay for it."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4213626)

ME

Melissa E.

Administrative Assistant

> "makes scheduling easy"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3439866)

DD

Diusnaidy D.

Administrator

> "Worst customer support ever."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___6145477)

BB

Brittany B.

Administrator

> "The ease of the software and ever changing features"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3439802)

DD

Diusnaidy D.

Administrator

> "Horrible."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___6145477)

AN

Alvin N.

Data Quality Manager

> "Ease of work and the accuracy of the software."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3431798)

CB

Crystal B.

Owner

> "They claimed I can't be released for convenience, but I signed up for convenience I..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4213626)

CL

Cindy L.

Billing Manager

> "Very user friendly. "

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3431894)

KH

Kelly H.

VP of Administration

> "The customer service is difficult to work with and at times unhelpful."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4633020)

SM

Shannon M.

Quality Manager

> "They went above and beyond to assist us and it was greatly appreciated!!!!"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3459259)

TW

Terry W.

owner

> "Customer support is terrible and has fixed my billing issue."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4576546)

HM

HOmi M.

Payroll Specialist

> "Easy access."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3442130)

SM

Siedah M.

Patient Care Coordinator

> "Sometimes the system freezes on payroll weeks which delays us from completed our payroll..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3429552)

AM

April M.

HR Assistant

> "The ease of use for our Aides is phenomenal!"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3429557)

CA

Carol A.

Data Systems Manager

> "It was a very bad experience at first with the Aggregator for PA to Sandata and we don't..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3429560)

SN

Shaiar N.

Intake & Enrollment Supervisor

> "Slightly satisfied with services."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3429542)

VP

Valerie P.

president

> "Customer support are not knowledgeable about the software. "

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#SoftwareAdvice___4256547)

LS

Lea S.

RN Clinical Supervisor

> "HHA is easy to use for the most part-"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3429520)

AM

April M.

HR Assistant

> "So documentation of all medications would have to be done on paper, which is old school..."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___3429557)

VR

Verified Reviewer

Manager

> "Easy to use."

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___2850730)

KP

Kristie P.

Human Resources

> "Hours long customer service waits"

[See full review](https://www.capterra.com/p/140366/eXchange-Suite/#Capterra___4576323)

[View Reviews](https://www.capterra.com/p/140366/eXchange-Suite/reviews/)

VS

Victoria S.

General Manager

> "AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking,..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6845799)

HL

Hari L.

Finance Manager

> "In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024447)

MB

Mehwish B.

CEO

> "It helps us manage scheduling, documentation, and client care efficiently while ensuring compliance and quality service delivery."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156)

MB

Mehwish B.

CEO

> "Sometimes the system can be slow, and certain features take time to learn or customize for specific agency needs."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156)

ZK

Zach K.

System Administrator

> "Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018903)

GS

Griffin S.

Quality Assurance Specialist

> "These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631477)

SF

Susan F.

Clinical Leader

> "Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437670)

GS

Griffin S.

Quality Assurance Specialist

> "There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631477)

AD

Andrew D.

CFO

> "Alayacare helped us transition to digital documentation so we have a streamlined process for receiving notes, processing them, and..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433076)

JM

Joanne M.

interRAI Care Coordinator

> "Facility Scheduling - employee and client sides are not responsive to each other - requires schedulers to do more work than they..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437629)

KB

Kelli B.

Manager of Community Support Services

> "What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7027269)

CA

Carson A.

IT Assistant

> "Some of the permissions are hard to work with as we use a certain type of role for staff but they can't do certain things but if we..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441545)

UB

Ursi B.

Data System Administrator

> "The ability to add custom fields in some of the areas like demographics for both employees and clients, client contacts and service..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689)

VR

Verified Reviewer

Director of Implentation

> "Sometimes when an issue arises, it can be something so small that breaks alot of workflows."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872617)

KD

Katherine D.

Operations Manager

> "The account manager and consultant services have been particularly responsive and supportive of our business needs lately, which has..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631420)

Wendi S.

Operations Manager

> "Data Exploration and the reporting functions are very challenging."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872645)

MB

Michelle B.

Clinical Services Manager

> "As a clinical service manager, this makes it easy to identify items of interest and monitor for quality improvement of the different..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433134)

JL

Jonathan L.

Billing Payroll Accounts Receivable Manager

> "Some bugs include the rate not initially appearing on the invoice until we regenerate it. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433142)

SS

Suilen S.

Service Corrdinator

> "I enjoyed using AlayaCare and it allows us to schedule for our clients and also see the careplan clearly."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437393)

KV

KRIZEL V.

Client Care Coordinator

> "Times that alaya making updates and changes to the platform can sometimes disrupt workflows."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6445624)

UB

Ursi B.

Data System Administrator

> "The capability to build custom forms help us with our customized workflows."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689)

SF

Stacy F.

Senior Scheduling Coordinator

> "It’s a struggle to have to wait the 2 hrs for a report to be accurate."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018659)

MB

Mehwish B.

CEO

> "I like that AlayaCare is easy to use and keeps everything in one place—scheduling, client records, and staff management are all well..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156)

MP

Matthew P.

Director Implementation

> "There seems to be odd glitches that happens in the system that does not hve any reasons and its one offs."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774905)

KS

Katie S.

Director of Quality and Process Improvement

> "This combination of flexibility and forward momentum makes it an invaluable tool for adapting to the ever-evolving demands of the..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168)

AF

Andrew F.

President

> "Some UE issues with the mobile app."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024492)

KM

Kayla M.

Scheduling Coordinator

> "There are always new updates and features that we can update and customize for our needs."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018658)

PR

Peter R.

Executive Director

> "Regarding payroll: payrate variation by client is not accommodated. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439550)

SF

Susan F.

Clinical Leader

> "bit of a learning curve to use it, our health care workers struggle with many different field but the new photo icons help them"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437670)

CD

Corrie D.

Clinical Manager

> "I have really struggled as a Children's treatment Centre because the software is not designed for our usage."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631402)

CA

Carson A.

IT Assistant

> "The ability to make custom dashboards and reports are a huge benefit."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441545)

ZK

Zach K.

System Administrator

> "Features do not work right out of the box."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018903)

SG

Steve G.

Director of Social Media and Communications

> "I love how, it is continually improving and keeping tabs on needs and changes within the industry itself."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372)

SW

Samantha W.

Private Duty Supervisor

> "We're constantly having to tell them to delete the app and redownload it."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433174)

VR

Verified Reviewer

Director of Implentation

> "works great most of the time and does everything our organization needs for it to do and in certain areas even more."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872617)

DH

Denise H.

Executive Director

> "This becomes 'old fast' when do several schedule changes."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631464)

TJ

Tanya J.

Client Care Coordinator

> "The risk factors, which is the new feature of Alaya Care is wonderful, you can even have a comparative analysis ."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437524)

PR

Peter R.

Executive Director

> "Regarding billing: Billing detail is inadequate. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439550)

KR

Katrina R.

Systems, Process, and Integration Specialist

> "What I like most about AlayaCare are the Notable and Patient Risk Dashboard features."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774876)

DS

Diane S.

Operations Manager

> "Not sure what to say , no negatives to report."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6775021)

KS

Katie S.

Director of Quality and Process Improvement

> "Over the years, we've navigated various ups and downs, learning and growing along the way. While the path hasn't always been smooth,..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168)

AR

Anthony R.

Act. Exec Dir

> "The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2576462)

KM

Kayla M.

Scheduling Coordinator

> "I really enjoy all of the scheduling features within AlayaCare."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018658)

EW

Emily W.

Owner / Director of Clinical Services

> "It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546392)

TV

Tram V.

Financial Administrator

> "The user-friendly interface ensures that staff can navigate through the system without much training or difficulty."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631391)

MZ

Maryanne Z.

General Manager

> "The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2581212)

SG

Steve G.

Director of Social Media and Communications

> "Being efficient in the basics will be my near future goal."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372)

KB

Karen B.

Decision Support Consultant

> "Scheduling - cannot get "live" data. If scheduling is working to fill vacant visits, or other issues, they cannot run reports..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557618)

SR

Sara R.

Home Support Manager

> "It's user friendly and the app has been good for my Frontline staff."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024529)

KS

Kelley S.

President

> "For example stat holiday shifts need to be split if the shift goes over night; the system does not recognize even though we added the..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557566)

JG

Jay G.

Regional manager

> "I like that i can also see missed visits."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018655)

AP

Ariel P.

On Call Coordinator/Community Nurse

> "I end up opening a lot of screens to find information I need while not losing what I am working on currently and it's a lot of..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2569944)

BM

Brandis M.

Vice President of Operations and Strategic Management

> "I love the ease of information sharing amongst our field staff and back end office users."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6632155)

EW

Emily W.

Owner / Director of Clinical Services

> "The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546392)

AD

Andrew D.

CFO

> "We've been able to grow much more quickly as a result of the business efficiencies we have achieved."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433076)

MZ

Maryanne Z.

General Manager

> "I do not like the way you have to manually create service codes, bill codes then link them to the service codes. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2581212)

BH

Breann H.

Director, Retirement and Community Care

> "They are constantly improving their platform and their customer service is typically responsive."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6632889)

PO

Penny O.

Chief Operations Officer

> "We are also experiencing issues with the mobile app in offline mode with clients not found or visits not found. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2556954)

MVA

Maria Victoria A.

Care Manager

> "It is very accessible to the staff."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024489)

KP

Kim P.

On call coordinator

> "documents are hidden in a file in a folder in sub folder in a tab in a module, its not efficient"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2558914)

KA

Kris A.

President

> "Excellent support to work within a platform that meets our needs"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631390)

LJ

Lisa J.

Administrative Assistant

> "Sometimes the website can be slow, and the capability to alter it to fit our needs has been somewhat challenging, but we always find ..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546378)

KH

Kerry H.

Executive Director

> "Exceptional level of service and professionalism from our Account Manager and Customer Success Director"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774910)

SM

Shena M.

AR & Payroll Director

> "We are not able to filter by clock in/out percentage to mass approve visits."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2298743)

KR

Katrina R.

Systems, Process, and Integration Specialist

> "Continuing to bring it up at our OHT in hopes to have more partners join."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774876)

BL

Briana L.

RPN

> "Not all referrals have been transferred over, trying to find a BRN and CC or physicians contact is difficult or non existent."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2570096)

TV

Tram V.

Financial Administrator

> "Scheduling, billing, and payroll are integrated and easy to use."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631391)

SM

Shena M.

AR & Payroll Director

> "Payroll - we are unable to set up pay rates for specific clients."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2298743)

JM

Joanne M.

interRAI Care Coordinator

> "Easy access to a shared chart by all Team Members"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437629)

KK

Keerthana K.

Program Coordinator

> "we can only click the up and down arrow key to change the time, which is a time waste."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2556902)

MN

Madison N.

Clinical Nursing Supervisor

> "It has been very easy to learn with stepping into a new role, it hasn't been over whelming and I really enjoy teaching new staff how..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439430)

BL

Briana L.

RPN

> "There is a lag to the system that takes time out of my day and from my patients."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2570096)

NP

Nicole P.

HR Administrator

> "I like the wide range of services offered by AlayaCare."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631389)

KS

Kelley S.

President

> "Mobile app usage can be a challenge for the field staff at times."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557566)

KS

Katie S.

Director of Quality and Process Improvement

> "We've been with AC for nearly eight years, and it's been quite a journey, full of both challenges and successes."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168)

CW

Chelsey W.

Operations Supervisor

> "There are no hard stops in the system to prevent issues such as fraud."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546259)

UB

Ursi B.

Data System Administrator

> "Data Explorer 2.0 reporting is easy to use and comprehensive."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689)

DW

Debbie W.

Assist CFO-

> "Reports make it hard to balance monthly sales and posting"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546661)

SG

Steve G.

Director of Social Media and Communications

> "Wonderful, and hopeful for what the future holds."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372)

KK

Keerthana K.

Program Coordinator

> "my workers in the community always complained that their app does not load , could not clock out."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2556902)

[View Reviews](https://www.capterra.com/p/147424/AlayaCare/reviews/)

## User interface

[HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)

3.64 (100)

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)

4.09 (188)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

HHAeXchange

42/44

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   API
-   Appointment Management
-   Assessment Management
-   Automated Scheduling
-   Billing & Invoicing
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Client Management
-   Client Portal
-   Communication Management
-   Compliance Management
-   Customizable Reports
-   Document Management
-   Electronic Signature
-   Employee Management
-   Employee Portal
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Home Health Care Management
-   Invoice Management
-   Mobile Access
-   Mobile Alerts
-   Monitoring
-   Multi-Location
-   Patient Records Management
-   Payroll Management
-   Real-Time Data
-   Real-Time Notifications
-   Real-Time Reporting
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Scheduling
-   Task Management
-   Task Scheduling
-   Third-Party Integrations
-   Time Tracking by Client
-   Workflow Management

[See all features](https://www.capterra.com/p/140366/eXchange-Suite/#features)

AlayaCare

42/44

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   API
-   Appointment Management
-   Assessment Management
-   Automated Scheduling
-   Billing & Invoicing
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Client Management
-   Client Portal
-   Communication Management
-   Compliance Management
-   Customizable Reports
-   Document Management
-   Electronic Signature
-   Employee Management
-   Employee Portal
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Home Health Care Management
-   Invoice Management
-   Mobile Access
-   Mobile Alerts
-   Monitoring
-   Multi-Location
-   Patient Records Management
-   Payroll Management
-   Real-Time Data
-   Real-Time Notifications
-   Real-Time Reporting
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Scheduling
-   Task Management
-   Task Scheduling
-   Third-Party Integrations
-   Time Tracking by Client
-   Workflow Management

[See all features](https://www.capterra.com/p/147424/AlayaCare/#features)

### Recognition

No recognitions have been awarded to HHAeXchange

AlayaCare is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

HHAeXchange

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

AlayaCare

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

HHAeXchange

-   By HHAeXchange
-   Located in United States
-   Founded in 2008

AlayaCare

-   By AlayaCare
-   Located in Canada
-   Founded in 2014

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[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/)

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[HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[3.64 (100)](https://www.capterra.com/p/140366/eXchange-Suite/reviews/)

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4.1

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4.4

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