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HHAeXchange's homecare management platform offers a complete solution for homecare providers of any size. HHAeXchange serves the states AL, FL, MN, NJ, NY, NC, PA, and WV.
Hospice agency.
I had gotten to know a few of them on a first name basis during our implementation and they were wonderful to work with, they took the time to try to make me get it lol.
Customer service is horrible, billing is horrible, the platform is horrible all together. I would never recommend this software ever.
I have a great overall experience with HHA the people are who we are in contact with are very nice and cordial and professional.
A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill.
From the inception of the product we have been happy with exceptional great service.
Worst experience ever, is very messed up that we are obligated to use it.
The greatest benefit to this system is the ease of use for our Aides.
Lag time is what I don't like it don't happen a lot but when it does it is horrible.
The IDG documentation is very user friendly and comprehensive, our ACHC surveyor was very pleased that not only are all of the necessary components present, but easily viewed as well.
When using touch screen I have to be cautious of where I place my finger otherwise the page won't scroll down.
The Billing application is straight forward and easy to manage. Additionally, email notifications for creating NOEs is an excellent component to assist agency's with such an important task.
It was a little difficult to maneuver at first and some of the appropriate screens were hard to find.
I think the data enty and ease of learning the software is just wonderful.
It's so nice to work with software that is FOR hospice, not something that someone tried to adapt to be for hospice from some other medical system.
HHAeXchange
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