HHAeXchange vs GoldCare: Which is a better fit?

I had gotten to know a few of them on a first name basis during our implementation and they were wonderful to work with, they took the time to try to make me get it lol.

Customer service is horrible, billing is horrible, the platform is horrible all together. I would never recommend this software ever.

I have a great overall experience with HHA the people are who we are in contact with are very nice and cordial and professional.

A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill.

From the inception of the product we have been happy with exceptional great service.

Worst experience ever, is very messed up that we are obligated to use it.

The greatest benefit to this system is the ease of use for our Aides.

Lag time is what I don't like it don't happen a lot but when it does it is horrible.

It is the Best of all, which supports and guide you in a friendly way.

Training needs to be customized as organization uses customized processes and modules. So no one cut training module available, manuals need to be updated within organization itself.

Ease of documentation, ease to create template and user friendly.

Getting data reports from MYORS that I can quickly use without downloading to excel and manipulating data -this can be very time consuming.

I like that there are so many options and abilities to adapt it to "our" business.

Doesn't auto save when disrupted. Limited auditing and reporting features.

It is a good way to chart and document for patient care.

Appears to have a lot of functions that the vendor does not do well at rolling out so that users know they exist and understand how they use them.