DebtView vs Chaser: Which is a better fit?

The amount of time this has saved me has been well worth the money thus far, and I feel as if I only really scratch the surface on it's capabilities.

It was also unfortunate that prompts would disappear after some time so that there would be no way going back to those cases if one was not able to look at it before the prompt expired.

Instalment plants was good organized. Workflow was working good.

I remember in the past it wasn´t possible and therefore difficult to have track of all cases.

It was easy to use this program and quick trainings for new people possible. Good overview for the cases.

It's been difficult to manage the team based on users not being able to access reports without having access to all reports.

It's been really good overall, mainly because of what I mentioned already as Pros.

Debt view has a habit of requiring a refresh at minimum of 3 times a day.

Very easy to set up and get running, and easy to fine tune if you need it. Customers like the fact we thank them for their payment.

Clients may email the 'chaser' email about non chase related queries, which can be frustrating at times.

Recently we have started using the collections feature and this has resulted in a payment of a couple of long outstanding invoices which we were pleased about.

Many folks on my team are familiar with that process and it is a pain to re-train them, but that is not a huge problem.

Awesome Software that helps on communicating with customers about outstanding invoices.

The only downside is clients email me to respond and the email address is the chaser one which confuses them.

Fantastic programme with great customer support. The team at Chaser are always ready to listen to suggestions or improvements too.

I have not yet found anything negative about Chaser and feel that a little more time spent looking into the other features available will even improve the use.