# Compare TouchBistro vs SpotOn 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TouchBistro and SpotOn based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/140677-197473/TouchBistro-vs-SpotOn-Restaurant

---

# TouchBistro vs SpotOn Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TouchBistroSpotOn2/4 selected

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.8 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.2 (367)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

[## TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.8 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

Starting Price

$69.00/month

Value-for-Money

3.4

Functionality

3.7

Ease of Use

4

Customer Service

3.4

Reviews Sentiment

Based on [412 reviews](#user-reviews)

Positive

298

Neutral

31

Negative

83

[## SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.2 (367)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.2

Customer Service

4.2

Reviews Sentiment

JD

Based on [367 reviews](#user-reviews)

Positive

302

Neutral

16

Negative

49

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,003 reviews from restaurant pos software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

64%Fit

Feature ratings

For Restaurants

2.7

Payment Processing

2.4

Order Entry

3.5

Electronic Payments

2.6

Sales Reports

3.1

77%Fit

High performer

Feature ratings

For Restaurants

4.0

Payment Processing

4.0

Order Entry

4.0

Electronic Payments

4.2

Sales Reports

4.2

User satisfaction

User satisfaction

3.8

User reviews[412](https://www.capterra.com/p/140677/TouchBistro/reviews/)

Ease of use

4.0

Functionality

3.7

Value for money

3.4

Customer support

3.4

User satisfaction

4.2

User reviews[367](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Ease of use

4.2

Functionality

4.2

Value for money

4.2

Customer support

4.2

Price starts from

Price starts from

$69Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

TouchBistro's all-in-one, cloud-based POS is perfect for any Full Service or Quick Service restaurant looking to lower costs, increase efficiency and enhance their customer experience.

Best for

SpotOn is a fully-integrated restaurant and retail management system empowering businesses of all sizes with digital tools supported by personal service at a fair price.

## User reviews

Pros & cons

MW

Mike W.

Owner

> "It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7088951)

AH

Aidee H.

owner

> "Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7026709)

Desiree B.

owner operator

> "I think this system fits my needs and I love how accesible the staff is for questions and recommendations."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

Desiree B.

owner operator

> "The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

AH

Aidee H.

owner

> "They are able to see your ipad which is helpful."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7026709)

MW

Mike W.

Owner

> "Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7088951)

GL

Gary L.

Operations Manager

> "The best thing is that in one more year I will never have to deal with this company again and I will be with..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7051101)

AH

Aidee H.

owner

> "We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7026709)

Desiree B.

owner operator

> "I call frequently and find the staff always helpful, kind and knowledeable."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

IK

Inna K.

Owner

> "This company has consistently failed to provide reliable service—experiencing outages nearly every day or every..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7049177)

Desiree B.

owner operator

> "I highly recommend to restaurant owners or anyone who needs a pos system!!"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

JM

Jo M.

Owner

> "We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077740)

JI

Jackie I.

Venue and Events Manager

> "Also great integration abilities!"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6800980)

MV

Mckayla V.

Owner

> "There’s a reason their website doesn’t have review on google and they make you sign a CONTRACT first"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6772558)

CS

Christopher S.

Director

> "online access from remote allows me to stay on top of my business when not in town"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4836658)

AP

Alan P.

Server

> "It probably cost more money to use due to it’s inefficiency."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077727)

CC

Chip C.

Manager

> "We are a 1 day a week seated restaurant and it is a great tool to control this. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4801263)

DC

Daniel C.

Operator

> "I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6318565)

DK

Dolly K.

owner operator

> "I have been using touch bistro since we open on 2015 and still using it. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4837653)

CB

Crystal B.

Support

> "We can't open due to structural issues now and in trying to cancel - when we never received any of the hardware -..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6695399)

AK

April K.

Manager

> "Touch bistro has been a vital part of my business."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4982442)

CC

Cindy C.

Chef Owner

> "Calls not returned; advised to use email but no response to those either."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6820554)

JW

Jason W.

Entrepreneur

> "What I love about touch bistro is that it has a feature where your customers can upgrade their own meals from their..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2820094)

CM

Carlene M.

General Manager

> "The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4882805)

RS

Robert S.

Owner

> "The loyalty options seem great. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4747404)

SV

Stephen V.

Owner

> "Sales team lies about the abilities of the software to get you to sign a contract."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

CA

Cory A.

Marketing Manager

> "The program was very easy to set up and get established in our restaurant."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4775594)

GL

Gary L.

Operations Manager

> "The tech support is a joke. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7051101)

CO

Christi O.

General Manager

> "Very happy with everything except the card readers."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4975201)

SV

Stephen V.

Owner

> "They will do anything to keep you locked in even if you didn’t use the service or service up."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

EU

Ekin U.

Restaurant Manager

> "It is super easy to fill your menu in and start using."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4889333)

CC

Cindy C.

Chef Owner

> "Inadequate training through Zoom."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6820554)

YD

Yolanda D.

Owner

> "Fairly user friendly, price is ok, and the cloud is nice to have"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4976351)

DC

Daniel C.

Operator

> "Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6318565)

DK

Dolly K.

owner operator

> "The POS is easy to navigate and easy to use."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4837653)

DC

Daniel C.

Operator

> "Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6318565)

DR

Diana R.

General Manager

> "Easy to setup, easy to navigate."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4982423)

CM

Carlene M.

General Manager

> "What was promised as functionality/support by the sales team turned out to be patently false. Since the second to..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4882805)

DR

Diana R.

Owner/Instructor

> "Easy to navigate and train on."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4851042)

SV

Stephen V.

Owner

> "No sit down restaurant would want to do this and it’s not how it was described to us."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

WO

William O.

Owner

> "It is small the screens are compact and it looks good."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3816756)

AR

Anu R.

Owner

> "I was contracted with them for one year and when I called to cancel, they told me that the canceled is..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6050366)

MT

Magan T.

Manager

> "Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3563786)

SV

Stephen V.

Owner

> "We were mislead by 2 key things during the sales process."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

Stephane D.

operations director

> "The support team was on top of installation and on-boarding."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4577381)

AL

Andrew L.

Owner

> "I’ve been directed to multiple people who say they will refund my money and stop the charges only for that person..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4968050)

AE

Allen E.

owner

> "The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3231523)

EN

Emily N.

Director of Operations

> "One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4982635)

CN

Catlin N.

Ecommerce manager

> "Touchbistro is super user friendly and was not difficult to become comfortable with."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4366071)

JI

Jackie I.

Venue and Events Manager

> "Great product but the cost is a downfall."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6800980)

BS

Bipul S.

Manager

> "Using iPad to take orders is the only good thing, very fast compared to other POS providers."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3400696)

Kimberley S.

Owner

> "They have kept billing my account after cancellation and I have to put a block on my credit card."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___6176212)

TC

Tammy C.

Owner

> "User friendly, great tech support, does a lot."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4325547)

SR

Scott R.

GM

> "Absolutely the WORST customer service department in the history of business."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6486031)

JM

Joel M.

Owner

> "This is a very user friendly program."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3702592)

BB

Brenda B.

VP

> "Inventory adjustments have no value associated with them, which makes it little better than a chalkboard for..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3764262)

BT

Becky T.

Owner

> "This POS has made my life so much easier."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3699204)

AA

Albert A.

Owner

> "They want to signed you when you signed with them do not answer the phone and the ignore you and your business and..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4231431)

VD

Vanessa D.

General Manager

> "The features available are great and the POS is easy to use"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4473346)

JB

Jason B.

General Manager

> "Customer support is time consuming, does not follow up, and frequently does not resolve in any way. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4923949)

VR

Verified Reviewer

CFO

> "It was easy to purchase and onboarding was pretty simple."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___3495390)

CM

Carlene M.

General Manager

> "The training materials provided are cursory at best, and support is minimal."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4882805)

GN

Greger N.

Owner

> "It would be an easy setup, been noting but."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4354508)

VR

Verified Reviewer

President

> "STILL haven't received any equipment (that was supposed to be here 2 weeks ago).... but yet they're already..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___4970443)

Stephane D.

operations director

> "user friendly."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4577381)

MG

Mark G.

CEO

> "Subsequent text n email were ignored by these 2 professionals, basically ghosted me."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___5074884)

JM

Joel M.

Owner

> "Easy to work with and train new employees on."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3702592)

SR

Stephen R.

Owner

> "Same thing, tech support couldn't figure it out so issued a refund (still waiting for months later)"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6186353)

SC

Stephanie C.

Owner

> "I wish any part of it was reliable because the ease of use and customization of so many things is great."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3375436)

AL

Andrew L.

Owner

> "TB has been charging me $15/month for over two years for a service I haven’t ever used."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4968050)

BS

Bipul S.

Manager

> "I was so impressed by this product that I started using it at my current restaurant too."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3400696)

SR

Stephen R.

Owner

> "Gift cards never worked."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6186353)

AH

Ashley H.

Owner

> "The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2648330)

GN

Greger N.

Owner

> "It only has one "admin" code so two people can not work on programming, setting up or doing anything at the same..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4354508)

AG

Antionette G.

CEO

> "The upgrade in the equipment seemed fair ."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3027839)

DC

Dayana C.

Owner

> "The payment integration is ridiculously slow (when it actually works) but it has only worked a couple of times and..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3512731)

JW

Jason W.

Entrepreneur

> "Great software to have when runnings a restaurant business."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2820094)

DC

Dayana C.

Owner

> "Third, was basically told we had to switch our payment processing to Chase because the integration wasn't going to..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3512731)

SC

Stephanie C.

Owner

> "The only area I am happy with is the reporting."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3375436)

Kimberley S.

Owner

> "To try and reach someone from tech support was difficult to say the least."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___6176212)

[View Reviews](https://www.capterra.com/p/140677/TouchBistro/reviews/)

JD

Judson D.

Owner Operator

> "Guest Service from the support team, most of all \[sensitive content hidden\] It very user friendly product and helps us keep track of..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6838509)

KG

Kris G.

Owner

> "We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

AG

Ann G.

General manager

> "He’s knowledgeable, responsive, and genuinely focused on helping our business succeed. If you want a reliable, all-in-one solution..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6866307)

CG

Cary G.

Managing Partner

> "Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7071586)

MT

Madison T.

Owner

> "Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

TE

Tony E.

Finance Manager

> "I still don’t have resolved various issues such as billing tied to move to SpotOn on credit card fees, export integration to..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6768236)

TC

Tadeo C.

GM

> "The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7010276)

KG

Kris G.

Owner

> "The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

HF

Hernan F.

Owner

> "Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

AP

Anthony P.

Program Manager

> "There is no way for a customer to check a gift card balance online. When I sought customer support it took a number of back and forth..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6267979)

KC

Kate C.

Director of Events and Community Engagement

> "We used micros before and this is night and day improvements and ease of training, improvements and edits."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6766622)

VA

Vince A.

President

> "This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

TC

Tadeo C.

GM

> "SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7010276)

LG

Lauren G.

General Manager

> "I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

FE

FREDDIE E.

manager

> "great service and fast response to issues and also easy to use devices."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7048405)

MT

Madison T.

Owner

> "However, after telling Spot On that we decided to go with a different company because the other company was offering free hardware,..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

TS

Tracy S.

President

> "There have been a couple of minor tweaks and fixes needed but they were remedied quickly."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6833919)

AH

Adam H.

Owner

> "Poor advance coordination with the applications prior to installation which creates a great deal of unnecessary stress and confusion..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6769879)

VR

Verified Reviewer

Owner

> "SpotOn does provide a competitive price for CC processing and POS systems included."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

BM

Bruno M.

president

> "So you pay tax on the sale, and Sales tax is not properly deducted."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7049382)

ZC

Zoe C.

Assistant Manager, Marketing Director

> "I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6488710)

JP

Jennifer P.

Owner

> "After much back and forth, we finally received a replacement router but received no credit for the months we paid for the non-working..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

DO

Dasha O.

Admin

> "I like that they offer a cellular backup incase of an internet problem. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6507951)

KG

Kris G.

Owner

> "I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

JD

Judson D.

Owner Operator

> "Very easy to use and learn with the BOH and seems to be easy for our staff to use on the POS stations."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6838509)

LG

Lauren G.

General Manager

> "You create a tab for a customer and it just completely disappears sometimes!"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

PL

Parish L.

General Manager

> "sensitive content hidden\] is one of the best supporters (Customer & phone)."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6879343)

JP

Jennifer P.

Owner

> "SpotOn puts in an enormous effort to sign-up your business initially, but does not put in effort to retain your business."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

RW

Reagan W.

Owner

> "A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4914600)

HF

Hernan F.

Owner

> "Too many departments to resolve issues."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

LP

Louis P.

Facilitator

> "Excellent response time and customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6792399)

LG

Lauren G.

General Manager

> "I bought my system from a third party so I can't even go through Spoton's customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

JH

Julie H.

Owner

> "The express POS is very simple to program and is easy to train new employees how to use it. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6804949)

MT

Madison T.

Owner

> "We made several phone calls and sent many emails and still never heard back. When they finally came out to install the hardware, they..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

SP

Servando P.

CFO

> "I think Toast and even Breadcrumb are much better POS systems."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6710583)

RW

Rachel W.

owner

> "Constant handheld issues caused our staff years of grief during busy times."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6767656)

AG

Ann G.

General manager

> "Most importantly, Ivan Monroy’s support has been outstanding."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6866307)

VA

Vince A.

President

> "The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

AR

Antonio R.

Owner

> "Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6176502)

JP

Jennifer P.

Owner

> "As a result employees do not use them and we have to continue paying for them because of our contract."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

JO

Jackie O.

owner

> "I look forward to being able to tap into more features as we grow. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6273103)

MT

Madison T.

Owner

> "Prices in the system were (and still are) incorrect and you can only alter them if you have access to a laptop."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

VR

Verified Reviewer

Owner

> "Nothing changed on my end and my revenue stayed consistent."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

KG

Kris G.

Owner

> "All I can do is warn anyone thinking about purchasing this system regrets."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

GRP

Ganesh Reddy P.

Manager

> "From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4317730)

RW

Rachel W.

owner

> "It is not the right system for bars/restaurants."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6767656)

GRP

Ganesh Reddy P.

Manager

> "Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4317730)

VA

Vince A.

President

> "Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

AH

Adam H.

Owner

> "System appears to be easy to navigate and intuitive."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6769879)

JP

Jason P.

Owner

> "Hardware locking up, freezing and impacting work shifts and service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6595478)

MS

Michal S.

Partner

> "I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6027088)

HF

Hernan F.

Owner

> "Too much problems with the company."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

LP

Louis P.

Facilitator

> "Awesome sales person Mr."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6792399)

CC

Cindy C.

Chef Owner

> "POS main screen slow and not touch sensitive as it should be"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6808926)

HL

Heathee L.

Owner operator

> "Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6018153)

VR

Verified Reviewer

Owner

> "They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

PR

Pamela R.

Special Events Bar Manager

> "I was really excited to get information about SpotOn, especially since I knew the sales rep personally."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6321388)

DJ

DAKIN J.

OWNER

> "ALL MY FUNDS FROM GOING THROUGH AND DIDNT ALLOW MY TRANSACTIONS TO GO THROUGH."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6295609)

CH

Caitlin H.

GM

> "SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end!"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4964656)

TS

Trent S.

owner

> "From not allowing us to start a tab with American Express to not allowing us to re adjust a tip if it was entered incorrectly.. For..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#SoftwareAdvice___6193076)

SA

Shane A.

ceo

> "Portable credit card reader is a life changer and rarely do I have to remember to charge it or turn it off!Super"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4734784)

JK

James K.

Chef Owner

> "It has taken 2 months to address our issues and they still aren't resolved."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6871919)

SW

Susan W.

Accountant/Co-Owner

> "Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4140551)

CC

Cindy C.

Chef Owner

> "Menu build not handled as well as I would have liked and as I was assured it would be"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6808926)

CW

Cristian W.

finance manager

> "easy to combine with our other products"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6243111)

SB

Stephen B.

CFO

> "Constant problems with the register and system and poor to no response time. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6631632)

LJ

Lyndsey J.

Owner

> "The reports that are available will help us with food costs and customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4768603)

BW

Brenda W.

Partner

> "Our beginning relationship was not that great as a rep left the company within days of us beginning our setup without a word to us."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6666555)

ZC

Zoe C.

Assistant Manager, Marketing Director

> "Tech support and (especially \[sensitive content hidden\]) are very responsive and helpful."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6488710)

CH

Cale H.

Owner/operator

> "Customer service/back-end, point of sale, scheduling, proposals (or lack there of), credit card machine, basically everything."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4805189)

AR

Antonio R.

Owner

> "With \[sensitive content hidden\] help, we have been able to easily manage multiple locations and administrators."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6176502)

MT

Madison T.

Owner

> "Our cafe is also still not listed on Door Dash."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

JL

Jordan L.

Head Manager

> "Love the adaptability and how easy it is to change."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6451375)

VA

Vince A.

President

> "The in-house issues it’s now causing has taken it to a new level of dissatisfaction."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

TD

Tammy D.

Manager

> "sensitive content hidden\] stayed with us during our busiest times and help troubleshoot and solve any glitches that came up."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4815434)

RA

Rachel A.

owner

> "has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6040586)

ST

Sheila T.

Owner

> "I like the ability to provide a discount for cash sales. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4819067)

Bill C.

Owner

> "I recently had an issue that Client Success Partner"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6812030)

MC

MARIA C.

Manager

> "Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6175143)

ST

Sheila T.

Owner

> "Virtual Terminal is not great for sending invoices and does not sync with inventory. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4819067)

[View Reviews](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

## User interface

3.79 (412)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)

4.25 (367)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

TouchBistro

38/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode Recognition
-   Barcode/Ticket Scanning
-   Cash Management
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Reports
-   Data Import/Export
-   Delivery Management
-   Discount Management
-   Electronic Payments
-   Employee Management
-   For Restaurants
-   Generative AI
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Loyalty Program
-   Mobile Access
-   Multi-Location
-   Offline Access
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Tracking
-   Payment Processing
-   Point of Sale (POS)
-   Price/Margin Management
-   Promotions Management
-   Purchase Order Management
-   Real-Time Data
-   Real-Time Reporting
-   Real-Time Updates
-   Receipt Management
-   Reporting/Analytics
-   Reporting & Statistics
-   Reservations Management
-   Returns Management
-   Sales Reports
-   Sales Tax Management
-   Sales Trend Analysis
-   Separate Checks
-   Split Checks
-   Stock Management

[See all features](https://www.capterra.com/p/140677/TouchBistro/#features)

SpotOn

Top features

46/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode Recognition
-   Barcode/Ticket Scanning
-   Cash Management
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Reports
-   Data Import/Export
-   Delivery Management
-   Discount Management
-   Electronic Payments
-   Employee Management
-   For Restaurants
-   Generative AI
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Loyalty Program
-   Mobile Access
-   Multi-Location
-   Offline Access
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Tracking
-   Payment Processing
-   Point of Sale (POS)
-   Price/Margin Management
-   Promotions Management
-   Purchase Order Management
-   Real-Time Data
-   Real-Time Reporting
-   Real-Time Updates
-   Receipt Management
-   Reporting/Analytics
-   Reporting & Statistics
-   Reservations Management
-   Returns Management
-   Sales Reports
-   Sales Tax Management
-   Sales Trend Analysis
-   Separate Checks
-   Split Checks
-   Stock Management

[See all features](https://www.capterra.com/p/197473/SpotOn-Restaurant/#features)

### Recognition

No recognitions have been awarded to TouchBistro

No recognitions have been awarded to SpotOn

### Deployment & support

TouchBistro

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SpotOn

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TouchBistro

-   By TouchBistro
-   Located in Canada
-   Founded in 2011

SpotOn

-   By SpotOn
-   Located in United States
-   Founded in 2013

## Popular Comparisons

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