# Compare TouchBistro vs SpotOn 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TouchBistro and SpotOn based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/140677-197473/TouchBistro-vs-SpotOn-Restaurant

---

# TouchBistro vs SpotOn Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TouchBistroSpotOn2/4 selected

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.8 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.2 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

[## TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.8 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

Starting Price

$69.00/month

Value-for-Money

3.4

Functionality

3.7

Ease of Use

4

Customer Service

3.4

Reviews Sentiment

Based on [412 reviews](#user-reviews)

Positive

298

Neutral

31

Negative

83

[## SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.2 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.2

Customer Service

4.2

Reviews Sentiment

RS

Based on [370 reviews](#user-reviews)

Positive

304

Neutral

16

Negative

50

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## Summary

* * *

Key features rated by users

Features selected based on 3,077 reviews from restaurant pos software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

64%Fit

Feature ratings

For Restaurants

2.7

Payment Processing

2.4

Order Entry

3.5

Electronic Payments

2.6

Sales Reports

3.1

77%Fit

High performer

Feature ratings

For Restaurants

4.0

Payment Processing

4.0

Order Entry

4.0

Electronic Payments

4.2

Sales Reports

4.2

User satisfaction

User satisfaction

3.8

User reviews[412](https://www.capterra.com/p/140677/TouchBistro/reviews/)

Ease of use

4.0

Functionality

3.7

Value for money

3.4

Customer support

3.4

User satisfaction

4.2

User reviews[370](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Ease of use

4.2

Functionality

4.2

Value for money

4.2

Customer support

4.2

Price starts from

Price starts from

$69Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

TouchBistro's all-in-one, cloud-based POS is perfect for any Full Service or Quick Service restaurant looking to lower costs, increase efficiency and enhance their customer experience.

Best for

SpotOn is a fully-integrated restaurant and retail management system empowering businesses of all sizes with digital tools supported by personal service at a fair price.

## User reviews

Pros & cons

MW

Mike W.

Owner

> "It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7088951)

Desiree B.

owner operator

> "The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

Desiree B.

owner operator

> "I think this system fits my needs and I love how accesible the staff is for questions and recommendations."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

AH

Aidee H.

owner

> "Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7026709)

GL

Gary L.

Operations Manager

> "The best thing is that in one more year I will never have to deal with this company again and I will be with..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7051101)

MW

Mike W.

Owner

> "Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7088951)

AH

Aidee H.

owner

> "They are able to see your ipad which is helpful."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7026709)

IK

Inna K.

Owner

> "This company has consistently failed to provide reliable service—experiencing outages nearly every day or every..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7049177)

Desiree B.

owner operator

> "I call frequently and find the staff always helpful, kind and knowledeable."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

JM

Jo M.

Owner

> "We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077740)

Desiree B.

owner operator

> "I highly recommend to restaurant owners or anyone who needs a pos system!!"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

AH

Aidee H.

owner

> "We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7026709)

CS

Christopher S.

Director

> "online access from remote allows me to stay on top of my business when not in town"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4836658)

AP

Alan P.

Server

> "It probably cost more money to use due to it’s inefficiency."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077727)

JI

Jackie I.

Venue and Events Manager

> "Also great integration abilities!"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6800980)

DC

Daniel C.

Operator

> "I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6318565)

DK

Dolly K.

owner operator

> "I have been using touch bistro since we open on 2015 and still using it. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4837653)

CB

Crystal B.

Support

> "We can't open due to structural issues now and in trying to cancel - when we never received any of the hardware..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6695399)

AK

April K.

Manager

> "Touch bistro has been a vital part of my business."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4982442)

CC

Cindy C.

Chef Owner

> "Calls not returned; advised to use email but no response to those either."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6820554)

CO

Christi O.

General Manager

> "Very happy with everything except the card readers."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4975201)

CM

Carlene M.

General Manager

> "The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4882805)

EU

Ekin U.

Restaurant Manager

> "It is super easy to fill your menu in and start using."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4889333)

MV

Mckayla V.

Owner

> "There’s a reason their website doesn’t have review on google and they make you sign a CONTRACT first"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6772558)

CC

Chip C.

Manager

> "We are a 1 day a week seated restaurant and it is a great tool to control this. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4801263)

SV

Stephen V.

Owner

> "Sales team lies about the abilities of the software to get you to sign a contract."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

YD

Yolanda D.

Owner

> "Fairly user friendly, price is ok, and the cloud is nice to have"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4976351)

GL

Gary L.

Operations Manager

> "The tech support is a joke. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7051101)

DK

Dolly K.

owner operator

> "The POS is easy to navigate and easy to use."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4837653)

SV

Stephen V.

Owner

> "They will do anything to keep you locked in even if you didn’t use the service or service up."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

DR

Diana R.

General Manager

> "Easy to setup, easy to navigate."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4982423)

CC

Cindy C.

Chef Owner

> "Inadequate training through Zoom."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6820554)

DR

Diana R.

Owner/Instructor

> "Easy to navigate and train on."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4851042)

DC

Daniel C.

Operator

> "Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6318565)

WO

William O.

Owner

> "It is small the screens are compact and it looks good."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3816756)

DC

Daniel C.

Operator

> "Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6318565)

MT

Magan T.

Manager

> "Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3563786)

CM

Carlene M.

General Manager

> "What was promised as functionality/support by the sales team turned out to be patently false. Since the second..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4882805)

Stephane D.

operations director

> "The support team was on top of installation and on-boarding."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4577381)

SV

Stephen V.

Owner

> "No sit down restaurant would want to do this and it’s not how it was described to us."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

JW

Jason W.

Entrepreneur

> "What I love about touch bistro is that it has a feature where your customers can upgrade their own meals from..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2820094)

AR

Anu R.

Owner

> "I was contracted with them for one year and when I called to cancel, they told me that the canceled is..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6050366)

RS

Robert S.

Owner

> "The loyalty options seem great. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4747404)

SV

Stephen V.

Owner

> "We were mislead by 2 key things during the sales process."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

AE

Allen E.

owner

> "The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3231523)

AL

Andrew L.

Owner

> "I’ve been directed to multiple people who say they will refund my money and stop the charges only for that..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4968050)

CA

Cory A.

Marketing Manager

> "The program was very easy to set up and get established in our restaurant."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4775594)

EN

Emily N.

Director of Operations

> "One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4982635)

CN

Catlin N.

Ecommerce manager

> "Touchbistro is super user friendly and was not difficult to become comfortable with."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4366071)

Kimberley S.

Owner

> "They have kept billing my account after cancellation and I have to put a block on my credit card."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___6176212)

BS

Bipul S.

Manager

> "Using iPad to take orders is the only good thing, very fast compared to other POS providers."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3400696)

SR

Scott R.

GM

> "Absolutely the WORST customer service department in the history of business."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6486031)

TC

Tammy C.

Owner

> "User friendly, great tech support, does a lot."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4325547)

BB

Brenda B.

VP

> "Inventory adjustments have no value associated with them, which makes it little better than a chalkboard for..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3764262)

JM

Joel M.

Owner

> "This is a very user friendly program."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3702592)

AA

Albert A.

Owner

> "They want to signed you when you signed with them do not answer the phone and the ignore you and your business..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4231431)

BT

Becky T.

Owner

> "This POS has made my life so much easier."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3699204)

JB

Jason B.

General Manager

> "Customer support is time consuming, does not follow up, and frequently does not resolve in any way. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4923949)

VD

Vanessa D.

General Manager

> "The features available are great and the POS is easy to use"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4473346)

JI

Jackie I.

Venue and Events Manager

> "Great product but the cost is a downfall."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6800980)

GN

Greger N.

Owner

> "It would be an easy setup, been noting but."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4354508)

CM

Carlene M.

General Manager

> "The training materials provided are cursory at best, and support is minimal."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4882805)

Stephane D.

operations director

> "user friendly."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4577381)

VR

Verified Reviewer

President

> "STILL haven't received any equipment (that was supposed to be here 2 weeks ago).... but yet they're already..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___4970443)

JM

Joel M.

Owner

> "Easy to work with and train new employees on."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3702592)

MG

Mark G.

CEO

> "Subsequent text n email were ignored by these 2 professionals, basically ghosted me."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___5074884)

SC

Stephanie C.

Owner

> "I wish any part of it was reliable because the ease of use and customization of so many things is great."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3375436)

SR

Stephen R.

Owner

> "Same thing, tech support couldn't figure it out so issued a refund (still waiting for months later)"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6186353)

BS

Bipul S.

Manager

> "I was so impressed by this product that I started using it at my current restaurant too."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3400696)

AL

Andrew L.

Owner

> "TB has been charging me $15/month for over two years for a service I haven’t ever used."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4968050)

AH

Ashley H.

Owner

> "The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2648330)

SR

Stephen R.

Owner

> "Gift cards never worked."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6186353)

AG

Antionette G.

CEO

> "The upgrade in the equipment seemed fair ."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3027839)

GN

Greger N.

Owner

> "It only has one "admin" code so two people can not work on programming, setting up or doing anything at the..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4354508)

SC

Stephanie C.

Owner

> "The only area I am happy with is the reporting."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3375436)

Kimberley S.

Owner

> "To try and reach someone from tech support was difficult to say the least."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___6176212)

MR

Michelle R.

Owner

> "It's really fun when a pos- pos update makes your visa service go out for an entire day."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2767690)

AR

Anu R.

Owner

> "This is the first POS system that we had where we have nothing but problems."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6050366)

JT

Jill T.

Owner

> "I love the inventory tracking that is available with this POS system."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2648816)

JB

Jason B.

General Manager

> "Reports are horrible and missing information. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4923949)

[View Reviews](https://www.capterra.com/p/140677/TouchBistro/reviews/)

RS

Radha S.

Legal Assistant

> "The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7139502)

KG

Kris G.

Owner

> "We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

RS

Radha S.

Legal Assistant

> "Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this,..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7139502)

CG

Cary G.

Managing Partner

> "Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7071586)

JD

Judson D.

Owner Operator

> "Guest Service from the support team, most of all \[sensitive content hidden\] It very user friendly product and helps us keep track of just..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6838509)

KG

Kris G.

Owner

> "The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased...."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

AG

Ann G.

General manager

> "He’s knowledgeable, responsive, and genuinely focused on helping our business succeed. If you want a reliable, all-in-one solution with..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6866307)

TE

Tony E.

Finance Manager

> "I still don’t have resolved various issues such as billing tied to move to SpotOn on credit card fees, export integration to quickbooks, and..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6768236)

MT

Madison T.

Owner

> "Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

VA

Vince A.

President

> "This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

TC

Tadeo C.

GM

> "The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7010276)

AM

Aaron M.

ADMIN

> "They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7126447)

Michael S.

Chief Mischief Officer

> "Reporting dashboard is decent for a restaurant operation."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7130971)

LG

Lauren G.

General Manager

> "I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

HF

Hernan F.

Owner

> "Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

MT

Madison T.

Owner

> "However, after telling Spot On that we decided to go with a different company because the other company was offering free hardware, they..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

TC

Tadeo C.

GM

> "SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7010276)

BM

Bruno M.

president

> "So you pay tax on the sale, and Sales tax is not properly deducted."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7049382)

FE

FREDDIE E.

manager

> "great service and fast response to issues and also easy to use devices."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7048405)

JP

Jennifer P.

Owner

> "After much back and forth, we finally received a replacement router but received no credit for the months we paid for the non-working..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

TS

Tracy S.

President

> "There have been a couple of minor tweaks and fixes needed but they were remedied quickly."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6833919)

KG

Kris G.

Owner

> "I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

VR

Verified Reviewer

Owner

> "SpotOn does provide a competitive price for CC processing and POS systems included."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

LG

Lauren G.

General Manager

> "You create a tab for a customer and it just completely disappears sometimes!"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

ZC

Zoe C.

Assistant Manager, Marketing Director

> "I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6488710)

JP

Jennifer P.

Owner

> "SpotOn puts in an enormous effort to sign-up your business initially, but does not put in effort to retain your business."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

DO

Dasha O.

Admin

> "I like that they offer a cellular backup incase of an internet problem. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6507951)

Michael S.

Chief Mischief Officer

> "API access process is broken."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7130971)

KC

Kate C.

Director of Events and Community Engagement

> "We used micros before and this is night and day improvements and ease of training, improvements and edits."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6766622)

HF

Hernan F.

Owner

> "Too many departments to resolve issues."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

JD

Judson D.

Owner Operator

> "Very easy to use and learn with the BOH and seems to be easy for our staff to use on the POS stations."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6838509)

LG

Lauren G.

General Manager

> "I bought my system from a third party so I can't even go through Spoton's customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

PL

Parish L.

General Manager

> "sensitive content hidden\] is one of the best supporters (Customer & phone)."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6879343)

AH

Adam H.

Owner

> "Poor advance coordination with the applications prior to installation which creates a great deal of unnecessary stress and confusion for our..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6769879)

RW

Reagan W.

Owner

> "A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4914600)

MT

Madison T.

Owner

> "We made several phone calls and sent many emails and still never heard back. When they finally came out to install the hardware, they sent..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

SP

Servando P.

CFO

> "I think Toast and even Breadcrumb are much better POS systems."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6710583)

VA

Vince A.

President

> "The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

AG

Ann G.

General manager

> "Most importantly, Ivan Monroy’s support has been outstanding."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6866307)

JP

Jennifer P.

Owner

> "As a result employees do not use them and we have to continue paying for them because of our contract."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

AR

Antonio R.

Owner

> "Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6176502)

MT

Madison T.

Owner

> "Prices in the system were (and still are) incorrect and you can only alter them if you have access to a laptop."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

VR

Verified Reviewer

Owner

> "Nothing changed on my end and my revenue stayed consistent."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

KG

Kris G.

Owner

> "All I can do is warn anyone thinking about purchasing this system regrets."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

GRP

Ganesh Reddy P.

Manager

> "From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4317730)

VA

Vince A.

President

> "Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

GRP

Ganesh Reddy P.

Manager

> "Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks,..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4317730)

JP

Jason P.

Owner

> "Hardware locking up, freezing and impacting work shifts and service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6595478)

MS

Michal S.

Partner

> "I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6027088)

HF

Hernan F.

Owner

> "Too much problems with the company."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

HL

Heathee L.

Owner operator

> "Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6018153)

AP

Anthony P.

Program Manager

> "There is no way for a customer to check a gift card balance online. When I sought customer support it took a number of back and forth emails..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6267979)

PR

Pamela R.

Special Events Bar Manager

> "I was really excited to get information about SpotOn, especially since I knew the sales rep personally."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6321388)

VR

Verified Reviewer

Owner

> "They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month without..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

CH

Caitlin H.

GM

> "SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end!"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4964656)

TS

Trent S.

owner

> "From not allowing us to start a tab with American Express to not allowing us to re adjust a tip if it was entered incorrectly.. For the..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#SoftwareAdvice___6193076)

SW

Susan W.

Accountant/Co-Owner

> "Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4140551)

JK

James K.

Chef Owner

> "It has taken 2 months to address our issues and they still aren't resolved."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6871919)

LP

Louis P.

Facilitator

> "Excellent response time and customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6792399)

SB

Stephen B.

CFO

> "Constant problems with the register and system and poor to no response time. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6631632)

ZC

Zoe C.

Assistant Manager, Marketing Director

> "Tech support and (especially \[sensitive content hidden\]) are very responsive and helpful."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6488710)

RW

Rachel W.

owner

> "Constant handheld issues caused our staff years of grief during busy times."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6767656)

AR

Antonio R.

Owner

> "With \[sensitive content hidden\] help, we have been able to easily manage multiple locations and administrators."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6176502)

BW

Brenda W.

Partner

> "Our beginning relationship was not that great as a rep left the company within days of us beginning our setup without a word to us."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6666555)

JH

Julie H.

Owner

> "The express POS is very simple to program and is easy to train new employees how to use it. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6804949)

CH

Cale H.

Owner/operator

> "Customer service/back-end, point of sale, scheduling, proposals (or lack there of), credit card machine, basically everything."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4805189)

JL

Jordan L.

Head Manager

> "Love the adaptability and how easy it is to change."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6451375)

RW

Rachel W.

owner

> "It is not the right system for bars/restaurants."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6767656)

TD

Tammy D.

Manager

> "sensitive content hidden\] stayed with us during our busiest times and help troubleshoot and solve any glitches that came up."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4815434)

CC

Cindy C.

Chef Owner

> "POS main screen slow and not touch sensitive as it should be"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6808926)

ST

Sheila T.

Owner

> "I like the ability to provide a discount for cash sales. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4819067)

MT

Madison T.

Owner

> "Our cafe is also still not listed on Door Dash."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

MC

MARIA C.

Manager

> "Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6175143)

VA

Vince A.

President

> "The in-house issues it’s now causing has taken it to a new level of dissatisfaction."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

JS

Joe S.

Owner

> "Customizable and easy to learn how to use."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6754674)

CC

Cindy C.

Chef Owner

> "Menu build not handled as well as I would have liked and as I was assured it would be"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6808926)

BL

Bill L.

Owner

> "Sales and Install team were extremely helpful"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6327004)

RA

Rachel A.

owner

> "has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6040586)

MC

MARIA C.

Manager

> "One of the standout aspects of our experience was the competitive rate offered for their POS system."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6175143)

ST

Sheila T.

Owner

> "Virtual Terminal is not great for sending invoices and does not sync with inventory. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4819067)

[View Reviews](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

## User interface

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

3.79 (412)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)

4.25 (370)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

TouchBistro

38/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode Recognition
-   Barcode/Ticket Scanning
-   Cash Management
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Reports
-   Data Import/Export
-   Delivery Management
-   Discount Management
-   Electronic Payments
-   Employee Management
-   For Restaurants
-   Generative AI
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Loyalty Program
-   Mobile Access
-   Multi-Location
-   Offline Access
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Tracking
-   Payment Processing
-   Point of Sale (POS)
-   Price/Margin Management
-   Promotions Management
-   Purchase Order Management
-   Real-Time Data
-   Real-Time Reporting
-   Real-Time Updates
-   Receipt Management
-   Reporting/Analytics
-   Reporting & Statistics
-   Reservations Management
-   Returns Management
-   Sales Reports
-   Sales Tax Management
-   Sales Trend Analysis
-   Separate Checks
-   Split Checks
-   Stock Management

[See all features](https://www.capterra.com/p/140677/TouchBistro/#features)

SpotOn

Top features

46/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode Recognition
-   Barcode/Ticket Scanning
-   Cash Management
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Reports
-   Data Import/Export
-   Delivery Management
-   Discount Management
-   Electronic Payments
-   Employee Management
-   For Restaurants
-   Generative AI
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Loyalty Program
-   Mobile Access
-   Multi-Location
-   Offline Access
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Tracking
-   Payment Processing
-   Point of Sale (POS)
-   Price/Margin Management
-   Promotions Management
-   Purchase Order Management
-   Real-Time Data
-   Real-Time Reporting
-   Real-Time Updates
-   Receipt Management
-   Reporting/Analytics
-   Reporting & Statistics
-   Reservations Management
-   Returns Management
-   Sales Reports
-   Sales Tax Management
-   Sales Trend Analysis
-   Separate Checks
-   Split Checks
-   Stock Management

[See all features](https://www.capterra.com/p/197473/SpotOn-Restaurant/#features)

### Recognition

TouchBistro is recognized as a top-rated tool in 2 Capterra Shortlist reports

SpotOn is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

TouchBistro

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SpotOn

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TouchBistro

-   By TouchBistro
-   Located in Canada
-   Founded in 2011

SpotOn

-   By SpotOn
-   Located in United States
-   Founded in 2013

## Popular Comparisons

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.79 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

vs

[Restroworks](https://www.capterra.com/p/142877/Restroworks/)[4.85 (592)](https://www.capterra.com/p/142877/Restroworks/reviews/)

$69/month

Price

Contact vendor for pricing

3.7

Features

4.8

4.0

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/140677-142877/TouchBistro-vs-Restroworks)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.25 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

vs

[Restroworks](https://www.capterra.com/p/142877/Restroworks/)[4.85 (592)](https://www.capterra.com/p/142877/Restroworks/reviews/)

$99/month

Price

Contact vendor for pricing

4.2

Features

4.8

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/142877-197473/Restroworks-vs-SpotOn-Restaurant)

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.79 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

vs

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[4.15 (551)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

$69/month

Price

$69/month

3.7

Features

4.1

4.0

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/136301-140677/Toast-POS-vs-TouchBistro)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.25 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

vs

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[4.15 (551)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

$99/month

Price

$69/month

4.2

Features

4.1

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/136301-197473/Toast-POS-vs-SpotOn-Restaurant)

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.79 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

vs

[Lavu](https://www.capterra.com/p/118828/Lavu/)[4.20 (258)](https://www.capterra.com/p/118828/Lavu/reviews/)

$69/month

Price

Contact vendor for pricing

3.7

Features

4.2

4.0

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/118828-140677/Lavu-vs-TouchBistro)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.25 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

vs

[Lavu](https://www.capterra.com/p/118828/Lavu/)[4.20 (258)](https://www.capterra.com/p/118828/Lavu/reviews/)

$99/month

Price

Contact vendor for pricing

4.2

Features

4.2

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/118828-197473/Lavu-vs-SpotOn-Restaurant)

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.79 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

vs

[Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.76 (719)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

$69/month

Price

$349one time

3.7

Features

3.8

4.0

Ease of Use

3.8

[View full comparison](https://www.capterra.com/compare/140677-152638/TouchBistro-vs-Epos-Now)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.25 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

vs

[CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)[4.57 (522)](https://www.capterra.com/p/143463/Cake-POS/reviews/)

$99/month

Price

$69/month

4.2

Features

4.4

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/143463-197473/Cake-POS-vs-SpotOn-Restaurant)

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.79 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

vs

[CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)[4.57 (522)](https://www.capterra.com/p/143463/Cake-POS/reviews/)

$69/month

Price

$69/month

3.7

Features

4.4

4.0

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/140677-143463/TouchBistro-vs-Cake-POS)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.25 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

vs

[Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.76 (719)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

$99/month

Price

$349one time

4.2

Features

3.8

4.2

Ease of Use

3.8

[View full comparison](https://www.capterra.com/compare/152638-197473/Epos-Now-vs-SpotOn-Restaurant)

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.79 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

vs

[Clover](https://www.capterra.com/p/226864/Clover/)[3.77 (570)](https://www.capterra.com/p/226864/Clover/reviews/)

$69/month

Price

Contact vendor for pricing

3.7

Features

3.8

4.0

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/140677-226864/TouchBistro-vs-Clover)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.25 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

vs

[Clover](https://www.capterra.com/p/226864/Clover/)[3.77 (570)](https://www.capterra.com/p/226864/Clover/reviews/)

$99/month

Price

Contact vendor for pricing

4.2

Features

3.8

4.2

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/197473-226864/SpotOn-Restaurant-vs-Clover)