# Compare TouchBistro vs GrubHub 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TouchBistro and GrubHub based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/140677-210141/TouchBistro-vs-GrubHub

---

# TouchBistro vs GrubHub Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TouchBistroGrubHub2/4 selected

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.8 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

[GrubHub](https://www.capterra.com/p/210141/GrubHub/)[4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/)

[## TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.8 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

Starting Price

$69.00/month

Value-for-Money

3.4

Functionality

3.7

Ease of Use

4

Customer Service

3.4

Reviews Sentiment

Based on [412 reviews](#user-reviews)

Positive

298

Neutral

31

Negative

83

[## GrubHub](https://www.capterra.com/p/210141/GrubHub/)[4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

4.3

Ease of Use

4.5

Customer Service

4

Reviews Sentiment

Based on [131 reviews](#user-reviews)

Positive

105

Neutral

21

Negative

5

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 1,679 reviews from online ordering software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

59%Fit

Feature ratings

Online Ordering

2.4

Payment Processing

2.4

Online Payments

2.3

Order Management

2.5

Mobile Access

2.1

72%Fit

Missing features

Feature ratings

Online Ordering

4.5

Payment Processing

NA

Online Payments

4.6

Order Management

4.4

Mobile Access

4.6

User satisfaction

User satisfaction

3.8

User reviews[412](https://www.capterra.com/p/140677/TouchBistro/reviews/)

Ease of use

4.0

Functionality

3.7

Value for money

3.4

Customer support

3.4

User satisfaction

4.3

User reviews[131](https://www.capterra.com/p/210141/GrubHub/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

3.8

Customer support

4.0

Price starts from

Price starts from

$69Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

TouchBistro's all-in-one, cloud-based POS is perfect for any Full Service or Quick Service restaurant looking to lower costs, increase efficiency and enhance their customer experience.

Best for

Designed for businesses of all sizes, a catering solution that helps with saving order history, scheduling deliveries, creating meal budgets, setting recurring orders, and more.

## User reviews

Pros & cons

MW

Mike W.

Owner

> "It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7088951)

Desiree B.

owner operator

> "The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

Desiree B.

owner operator

> "I think this system fits my needs and I love how accesible the staff is for questions and recommendations."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

AH

Aidee H.

owner

> "Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7026709)

GL

Gary L.

Operations Manager

> "The best thing is that in one more year I will never have to deal with this company again and I will be with..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7051101)

MW

Mike W.

Owner

> "Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7088951)

AH

Aidee H.

owner

> "They are able to see your ipad which is helpful."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7026709)

IK

Inna K.

Owner

> "This company has consistently failed to provide reliable service—experiencing outages nearly every day or every..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7049177)

Desiree B.

owner operator

> "I call frequently and find the staff always helpful, kind and knowledeable."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

JM

Jo M.

Owner

> "We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077740)

Desiree B.

owner operator

> "I highly recommend to restaurant owners or anyone who needs a pos system!!"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077777)

AH

Aidee H.

owner

> "We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7026709)

CS

Christopher S.

Director

> "online access from remote allows me to stay on top of my business when not in town"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4836658)

AP

Alan P.

Server

> "It probably cost more money to use due to it’s inefficiency."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7077727)

JI

Jackie I.

Venue and Events Manager

> "Also great integration abilities!"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6800980)

DC

Daniel C.

Operator

> "I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6318565)

DK

Dolly K.

owner operator

> "I have been using touch bistro since we open on 2015 and still using it. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4837653)

CB

Crystal B.

Support

> "We can't open due to structural issues now and in trying to cancel - when we never received any of the hardware..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6695399)

AK

April K.

Manager

> "Touch bistro has been a vital part of my business."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4982442)

CC

Cindy C.

owner

> "Calls not returned; advised to use email but no response to those either."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6820554)

CO

Christi O.

General Manager

> "Very happy with everything except the card readers."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4975201)

CM

Carlene M.

General Manager

> "The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4882805)

EU

Ekin U.

Restaurant Manager

> "It is super easy to fill your menu in and start using."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4889333)

MV

Mckayla V.

Owner

> "There’s a reason their website doesn’t have review on google and they make you sign a CONTRACT first"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6772558)

CC

Chip C.

Manager

> "We are a 1 day a week seated restaurant and it is a great tool to control this. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4801263)

SV

Stephen V.

Owner

> "Sales team lies about the abilities of the software to get you to sign a contract."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

YD

Yolanda D.

Owner

> "Fairly user friendly, price is ok, and the cloud is nice to have"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4976351)

GL

Gary L.

Operations Manager

> "The tech support is a joke. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___7051101)

DK

Dolly K.

owner operator

> "The POS is easy to navigate and easy to use."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4837653)

SV

Stephen V.

Owner

> "They will do anything to keep you locked in even if you didn’t use the service or service up."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

DR

Diana R.

General Manager

> "Easy to setup, easy to navigate."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4982423)

CC

Cindy C.

owner

> "Inadequate training through Zoom."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6820554)

DR

Diana R.

Owner/Instructor

> "Easy to navigate and train on."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4851042)

DC

Daniel C.

Operator

> "Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6318565)

WO

William O.

Owner

> "It is small the screens are compact and it looks good."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3816756)

DC

Daniel C.

Operator

> "Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6318565)

MT

Magan T.

Manager

> "Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3563786)

CM

Carlene M.

General Manager

> "What was promised as functionality/support by the sales team turned out to be patently false. Since the second..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4882805)

Stephane D.

operations director

> "The support team was on top of installation and on-boarding."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4577381)

SV

Stephen V.

Owner

> "No sit down restaurant would want to do this and it’s not how it was described to us."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

JW

Jason W.

Entrepreneur

> "What I love about touch bistro is that it has a feature where your customers can upgrade their own meals from..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2820094)

AR

Anu R.

Owner

> "I was contracted with them for one year and when I called to cancel, they told me that the canceled is..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6050366)

RS

Robert S.

Owner

> "The loyalty options seem great. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4747404)

SV

Stephen V.

Owner

> "We were mislead by 2 key things during the sales process."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6632823)

AE

Allen E.

owner

> "The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3231523)

AL

Andrew L.

Owner

> "I’ve been directed to multiple people who say they will refund my money and stop the charges only for that..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4968050)

CA

Cory A.

Marketing Manager

> "The program was very easy to set up and get established in our restaurant."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4775594)

EN

Emily N.

Director of Operations

> "One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4982635)

CN

Catlin N.

Ecommerce manager

> "Touchbistro is super user friendly and was not difficult to become comfortable with."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4366071)

Kimberley S.

Owner

> "They have kept billing my account after cancellation and I have to put a block on my credit card."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___6176212)

BS

Bipul S.

Manager

> "Using iPad to take orders is the only good thing, very fast compared to other POS providers."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3400696)

SR

Scott R.

GM

> "Absolutely the WORST customer service department in the history of business."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6486031)

TC

Tammy C.

Owner

> "User friendly, great tech support, does a lot."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4325547)

BB

Brenda B.

VP

> "Inventory adjustments have no value associated with them, which makes it little better than a chalkboard for..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3764262)

JM

Joel M.

Owner

> "This is a very user friendly program."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3702592)

AA

Albert A.

Owner

> "They want to signed you when you signed with them do not answer the phone and the ignore you and your business..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4231431)

BT

Becky T.

Owner

> "This POS has made my life so much easier."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3699204)

JB

Jason B.

General Manager

> "Customer support is time consuming, does not follow up, and frequently does not resolve in any way. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4923949)

VD

Vanessa D.

General Manager

> "The features available are great and the POS is easy to use"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4473346)

JI

Jackie I.

Venue and Events Manager

> "Great product but the cost is a downfall."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6800980)

GN

Greger N.

Owner

> "It would be an easy setup, been noting but."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4354508)

CM

Carlene M.

General Manager

> "The training materials provided are cursory at best, and support is minimal."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4882805)

Stephane D.

operations director

> "user friendly."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4577381)

VR

Verified Reviewer

President

> "STILL haven't received any equipment (that was supposed to be here 2 weeks ago).... but yet they're already..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___4970443)

JM

Joel M.

Owner

> "Easy to work with and train new employees on."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3702592)

MG

Mark G.

CEO

> "Subsequent text n email were ignored by these 2 professionals, basically ghosted me."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___5074884)

SC

Stephanie C.

Owner

> "I wish any part of it was reliable because the ease of use and customization of so many things is great."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3375436)

SR

Stephen R.

Owner

> "Same thing, tech support couldn't figure it out so issued a refund (still waiting for months later)"

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6186353)

BS

Bipul S.

Manager

> "I was so impressed by this product that I started using it at my current restaurant too."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3400696)

AL

Andrew L.

Owner

> "TB has been charging me $15/month for over two years for a service I haven’t ever used."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4968050)

AH

Ashley H.

Owner

> "The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2648330)

SR

Stephen R.

Owner

> "Gift cards never worked."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___6186353)

AG

Antionette G.

CEO

> "The upgrade in the equipment seemed fair ."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3027839)

GN

Greger N.

Owner

> "It only has one "admin" code so two people can not work on programming, setting up or doing anything at the..."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___4354508)

SC

Stephanie C.

Owner

> "The only area I am happy with is the reporting."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___3375436)

Kimberley S.

Owner

> "To try and reach someone from tech support was difficult to say the least."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#GetApp___6176212)

MR

Michelle R.

Owner

> "It's really fun when a pos- pos update makes your visa service go out for an entire day."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2767690)

AR

Anu R.

Owner

> "This is the first POS system that we had where we have nothing but problems."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#SoftwareAdvice___6050366)

JT

Jill T.

Owner

> "I love the inventory tracking that is available with this POS system."

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___2648816)

JB

Jason B.

General Manager

> "Reports are horrible and missing information. "

[See full review](https://www.capterra.com/p/140677/TouchBistro/#Capterra___4923949)

[View Reviews](https://www.capterra.com/p/140677/TouchBistro/reviews/)

JR

Jessica R.

Owner

> "It enables restaurants to increase their sales and exposure, bringing in new customers that may have otherwise not..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6838331)

JD

Johnathan D.

Owner

> "Support can be slow and opaque, and the overall structure feels less like a partnership and more like a cost of doing..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___7071440)

Frankie S.

Welcome desk associate

> "It was easy to use with a super short learning curve, I always felt my personal data was secure, for the most part the..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6882662)

JR

Jessica R.

Owner

> "The fees. While I understand they have to make money as well, knowing what they charge the customers on top of the..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6838331)

Frankie S.

Welcome desk associate

> "The addition of a favorites feature was needed from day one, so I'm glad it exists now."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6882662)

AM

Annie M.

Physician Assistant

> "Recently I find the fees associated with ordering have been really high, so I've been using the app less."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___7054702)

JR

Jessica R.

Owner

> "DoorDash and UberEats have taken over as the dominate providers."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6838331)

AS

Alex S.

Restaurant Manager

> "Not available everywhere, in our Tourist Town there is only Pick-Up available, which doesn’t contribute to our sales at..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6789523)

RP

Rachel P.

Office Manager

> "There are so many businesses that use this and it makes for great ordering decisions."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6324741)

SB

Sondra B.

Bookkeeper

> "First one my order was late and the driver explained to me that this happens if another order comes in before they get..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6203325)

DJ

Douarou J.

Artist producer

> "Is best to oders food with GrubHub also many good meals available in the app"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6539374)

JC

Jim C.

CEO

> "Food is never correct and the last thing they want to do is try to help you."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6798055)

DJ

Douarou J.

Artist producer

> "Is the best way to oder food in real time"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6539374)

TK

Theodore K.

Owner

> "So, you are told you will be charged, say, 30%, but then you find yourself paying an additional 3% for credit card..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4916445)

RP

Rachel P.

Office Manager

> "These options are highly convenient because we aren't always able leave the office."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6324741)

SB

Sondra B.

Bookkeeper

> "I get a message from them at 11:50am that my order was cancelled. "

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6203325)

TK

Theodore K.

Owner

> "Of the ordering and delivery services we tried (GrubHub, UberEATS, DoorDash and Postmates)"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4916445)

SB

Sondra B.

Bookkeeper

> "I will never use your service and for sure make sure I let everyone know how horrible your service is."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6203325)

JC

Jim C.

CEO

> "Tip them good if you can."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6798055)

ZS

Zoey S.

Associate

> "I do not like how you cannot add in comments most of the time when ordering food."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4183456)

VR

Verified Reviewer

Video Producer & Editor

> "GrubHub's mobile app is intuitive and easy to navigate, their customer service is top notch, and on a more granular..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3799569)

JC

Joshua C.

Owner

> "Customer service was difficult to deal with in addressing these issues, especially compared to other food delivery..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4496175)

SN

Steven N.

Church School Teacher and a UFC Fit Kids Attendant

> "I got a free year of GrubHub thanks to Amazon Prime Day days ago."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___5074795)

JM

John M.

Supervisor

> "However, the prices for certain orders/items seemed excessive compared to others."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3851371)

NO

Nicky O.

Independent Stylist

> "I like the different selections I have to order food."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6242029)

VR

Verified Reviewer

Medical Assistant

> "The prices are too expensive and low choices on restaurants"

[See full review](https://www.capterra.com/p/210141/GrubHub/#GetApp___3804038)

KC

Kimberly C.

Regional Sales Manager-West

> "It is very easy to use, its tracker is very accurate, and I get a discount through Amazon Prime."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6052079)

QK

Quinlan K.

Student

> "This can lead to me using other apps before I use GrubHub just due to the fact that the restaurant I want to eat from..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2961082)

JM

Joseph M.

Assistant Controller

> "Great selection of restaurants, and the deliveries have always been on time for me."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6052293)

KS

Kyoko S.

CRNP

> "I tried to use a giftcard given by my colleague, and it was very hard to use with phone app-eventually I needed to use..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2958773)

SN

Steven N.

Church School Teacher and a UFC Fit Kids Attendant

> "Feels nice to use it alongside DoorDash and Uber Eats."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___5074795)

JC

Joshua C.

Owner

> "I also had a lot of issues of the order not being correct."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4496175)

SC

Shalawn C.

Office Manager

> "GrubHub is a customer favorite online ordering platform, because they are not as expensive as some others. But, they're..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4589463)

CJ

Cole J.

Landscape Designer

> "Sometimes I'm frustrated with the fees."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3684837)

TC

Tanirah C.

Shift supervisor

> "I love how fast you can order from the app great quality service"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6299323)

Shanice P.

Customer Service Agent

> "The drivers sometimes take your food and complete the delivery without the food being delivered."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3501573)

DF

Daniel F.

Teacher

> "Orders are customizable, and can be tracked straight from your phone or computer, and you can even request contactless..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2983300)

TC

Tonya C.

Care giver

> "I don’t like that they auto renew you for their grub hub pass (for free delivery or special deals) and I dislike how..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2829745)

CA

Christopher A.

Artist

> "This software has a lot pros because it can order choose food or something, get the order tracking it and have variety..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2950806)

VR

Verified Reviewer

Student

> "Incentives such as promo codes and coupons are not frequently offered."

[See full review](https://www.capterra.com/p/210141/GrubHub/#GetApp___2911918)

CP

Christina P.

Certified nursing assistant

> "People are able to order at so many places using this software."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3529145)

VR

Verified Reviewer

Research Scientist

> "They have added a bunch of new charges and fees which add up with the order."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2973885)

CP

Christina P.

Certified nursing assistant

> "The benefits of having GrubHub is that I don't need to worry about driving from one place to another."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3529145)

QK

Quinlan K.

Student

> "The worst part of the software is the fact that their is not a ton of options."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2961082)

US

Urvi S.

Student

> "Dpending on the location of the store sometimes this plat form provides cheaper options than other mobile food delivery..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2871272)

CB

Chiffon B.

Marketing rep

> "That can be challenging for integration."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3269807)

US

Urvi S.

Student

> "The app provides a decent platform for food delivery and ordering services, with local restaurants."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2871272)

NM

Neeraja M.

Student

> "They do this to avoid paying the service fee."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2980622)

CP

Christina P.

Certified nursing assistant

> "All you need to do is write online support and they will make it Right for you."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3529145)

JB

Josh B.

Co-Founder

> "Prices of delivery can be expensive at times."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2863417)

CJ

Cole J.

Landscape Designer

> "I love the number of options it offers in my city."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3684837)

VR

Verified Reviewer

Research Scientist

> "The support has been a bit sketchy at times."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2973885)

JC

Joshua C.

Owner

> "There was a decent selection of places to choose from for food delivery."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4496175)

NM

Neeraja M.

Student

> "Small businesses suffer as a result of this."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2980622)

Faith N.

Leadership Development Intern

> "They offer free delivery and promo codes with huge discounts for students that is so helpful and should continue."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3487808)

MZ

Michael Z.

Analyst

> "It's costly at points - service fees."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3392035)

Faith N.

Leadership Development Intern

> "They have a chatline that is filled with real people who are ready to help you with whatever issue you may be facing at..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3487808)

CC

Cat C.

Founder

> "the only fault was when someone dropped out coffees it was quite a hassle to get a refund after many calls and emails..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2421124)

DA

Daimyo A.

Student

> "An overall great experience that makes the process or ordering and delivering food simple."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3641549)

Kelly P.

Owner

> "I do feel like the fees are too high to use the app too much, but when you are ill or truly can't make or get out to..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2745471)

MJ

Mike J.

Editor / Producer

> "They are as effective as the others and sometimes have good promtions."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4745412)

KC

Kimberlee C.

Admin

> "A bit pricey."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3018419)

DA

Daimyo A.

Student

> "GrubHub is constantly improving the food delivery experience."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3641549)

JH

Jenaca H.

Freelance writer

> "Very ocassionally the app doesn't load, or inexplicably closes as I'm using it"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2768943)

TG

Tiffany G.

Shift manager

> "I love the app its super user friendly it walks you through every step on the app and then some if your looking for..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3473048)

VR

Verified Reviewer

Solutions Architect

> "The fees do not justify the convenience."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2800723)

AR

Alexis R.

Owner of AER'S APPAREL

> "What I like most about GrubHub is that they have restaurants to offer their customers that other delivery apps don't."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2885884)

TH

Tiara H.

Bartender

> "Really high fees."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2835341)

LH

Lora H.

Career Coach

> "That I can plan for events and order the menu items from GrubHub anytime before the event or luncheon. If an item is..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2648675)

VR

Verified Reviewer

Data Scientist

> "Grubhub is really expensive."

[See full review](https://www.capterra.com/p/210141/GrubHub/#GetApp___2807440)

AR

Alexis R.

Owner of AER'S APPAREL

> "My overall experience with GrubHub has been more pleasant than it has been with other delivery apps because their..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2885884)

TH

Tiara H.

Bartender

> "This makes delivery not worth it."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2835341)

[View Reviews](https://www.capterra.com/p/210141/GrubHub/reviews/)

## User interface

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

3.79 (412)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

TouchBistro

Top features

19/39

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Contact Database
-   Customer Accounts
-   Customizable Branding
-   Delivery Estimate
-   Delivery Management
-   Email Marketing
-   For Restaurants
-   Generative AI
-   Gift Card Management
-   Inventory Management
-   Loyalty Program
-   Menu Builder
-   Mobile Access
-   Mobile Booking
-   Mobile Payments
-   Multi-Channel Marketing
-   Multi-Language
-   Multi-Location
-   Online Ordering
-   Online Payments
-   Online Reservations
-   Order Management
-   Order Scheduling
-   Order Tracking
-   Payment Processing
-   Point of Sale (POS) Integration
-   Promotions Management
-   QR Codes
-   Real-Time Analytics
-   Receipt Management
-   Reporting & Statistics
-   Restaurant POS
-   Reviews Management
-   SMS Messaging
-   Third-Party Integrations
-   Website Personalization

[See all features](https://www.capterra.com/p/140677/TouchBistro/#features)

GrubHub

9/39

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Contact Database
-   Customer Accounts
-   Customizable Branding
-   Delivery Estimate
-   Delivery Management
-   Email Marketing
-   For Restaurants
-   Generative AI
-   Gift Card Management
-   Inventory Management
-   Loyalty Program
-   Menu Builder
-   Mobile Access
-   Mobile Booking
-   Mobile Payments
-   Multi-Channel Marketing
-   Multi-Language
-   Multi-Location
-   Online Ordering
-   Online Payments
-   Online Reservations
-   Order Management
-   Order Scheduling
-   Order Tracking
-   Payment Processing
-   Point of Sale (POS) Integration
-   Promotions Management
-   QR Codes
-   Real-Time Analytics
-   Receipt Management
-   Reporting & Statistics
-   Restaurant POS
-   Reviews Management
-   SMS Messaging
-   Third-Party Integrations
-   Website Personalization

[See all features](https://www.capterra.com/p/210141/GrubHub/#features)

### Recognition

TouchBistro is recognized as a top-rated tool in 2 Capterra Shortlist reports

GrubHub is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

TouchBistro

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

GrubHub

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TouchBistro

-   By TouchBistro
-   Located in Canada
-   Founded in 2011

GrubHub

-   By GrubHub
-   Located in United States
-   Founded in

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