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Twilio SendGrid serves everyone from independent developers to enterprise level corporations. Anyone who needs to reliably send email from their application can use Twilio SendGrid.
It is extremely easy to use: when I started, I knew absolutely nothing and I learned so much from them. The service is always reliable and the interface is so fun, which I love.
The templates designs are very poor and customizing a template (colour, layout, etc) is too limited and difficult.
Great tech support, very responsive, although I very rarely need to reach out to them. I teach marketing to others and for those who are just getting into email marketing, I often recommend MadMimi.
There's been ZERO updates that I recall in the past 5 years using Mad Mimi. It seems that Go Daddy bought them out and they have no plans to update the service in any way.
Loved how super easy MadMimi is to set up and use, and how clean and crisp the emails are visually. I used this software for four years and always got compliments on my email designs.
Similarly, if you need "columns," you can fake it by creating a table in a text section, etc.
Unlike many other email marketing companies, they also make it fun and have very quick, friendly, and helpful customer service reps.
Absolutely nothing, as you get what you pay for and we get more.
Great functionalities and way too good email delivery results. Tracking of Emails is diverse and helps get a great insight into various metrics.
It took us a while to realize how bad the deliverability issues had gotten. I would suggest avoiding SendGrid at all costs, as we found it to be a most expensive mistake.
It was pretty easy to set up and it helps a lot with our delivery. It's nice to be able to see what's bounced and what's still good.
Customer support took 25 DAYS to respond to my initial ticket, then cut me off 6 days later (no warnings, no recourse, just shut down).
Thanks to this platform I was able to reach a very large audience through emails, gaining user loyalty. I recommend using this platform.
When you have problems with their platform suddenly stop working (we stop getting emails for 2FA, pass reset, etc in a few days and delivery rate dropped below 20%).
I love that they also offer automation, which is something we will be exploring more in the coming months. The A/B testing capabilities are also amazing.
What is worse is that my customers discovered that every email they had that had a link in it, had the link rewritten to be a Sendgrid redirect URL.
David: Hi, my name is David. I am a executive director at a political organization with about 10 employees, and I give SendGrid a two-star rating. Prior to SendGrid, we were using Mailgun but found that a lot of their customers that they were serving were bringing down the shared IP reputation values. I chose SendGrid because it is kind of known in the industry as the leading best, and lots of other colleagues at similar organizations recommended it. Getting started with SendGrid was pretty simple as far as the technical components, but when it came down to working with the team at SendGrid, we had a lot of difficulty with getting transparent information throughout the sales and onboarding process. We felt like we were being ignored because of the size of company we were, even though we were bringing a large amount of business to them. For anyone thinking about using SendGrid for their company kind of no matter the size, I really suggest you look elsewhere. There are a ton of options available in the space. And I think that especially as more of a mid-volume email sender, you're going to be ignored with what the SendGrid team could provide you, and they don't save any resources except for people that are willing to really go big with them.
Prioritize real-user-identified key features according to your needs to find your best fit.
Mad Mimi
Top FeaturesSendGrid
Mad Mimi
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