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Whether you are a solo medical practice or part of a multi-specialty group, talkEHR offers medical providers the freedom to practice more efficiently and profitably.
Kipu serves multi-provider enterprise addiction treatment, SUD, behavioral health, and eating disorder centers to unlock their potential with comprehensive EMR, CRM, and RCM software solutions.
Help via telephone and the messages system are both very easy to access, always friendly, professional, and very helpful.
Then they will call me to say the problem is fixed when it is not fixed so I have to waste more time showing them the same errors.
My overall experience is very positive and I would recommend it to any physician or medical clinic.
I stopped using them for billing because they started to suck at billing and feel married to the talkEHR software as switching would be painful.
I love the dictation options for this softwear.
Multiple glitches in almost every component of the EHR, and they never get fixed. Technical support is worse than completely useless.
Very easy to use and it is very professional and help us a lot to manage our office work.
They literally did not know how to do the one thing we hired them -- medical billing. Automation was always full of errors and bugs, with their rule based system always scrubbing bills the wrong way.
It’s easy to use, easy on the eyes, and navigation is seemless. As a super admin I love the access I have to update and create things we need and how easy it is to do.
The general counsel is a pompous jerk that does nothing to keep the company out of litigation. The rep is just as unprofessional as the rest of the bunch.
Robust product with lots of features. Customer support is superb and they do implement recommendations.
Now when printing out the face sheet for a file the insurance information cuts off and no longer on the first sheet. It makes it less convenient as opposed to when it was available on one page.
I like how easily accessible documentation is in Kipu also being able to have patients be able to complete documentation in real time and have the results immediately is wonderful.
There are times when I want to be able to enter medication data that Kipu is not set up to do, such as offer two options for a dose depending on pain scales or other factors.
I like the Golden thread as it helps to connect treatment plans and goals while helping the therapist to save time for the therapist. The SMART GOALS suggestions help to bring easy to treatment plans.
Built for the Basic Model of Substance Abuse Care...which doesn't work.
Tammy E.: My name is Tammy. I am the Executive Director of Legends Treatment Center in Pittsburgh. We have about 200 people that work for Legends, all of the Legends put together. My rating for Kipu is five. We use Kipu for pretty much everything when it comes to our client base for our outpatient. We use Kipu for our notes. Billing is able to go in and check on our notes to see who has come, who hasn't. I go in and I do audit checks. I sign off on notes. We use Kipu a lot. Our inpatient, we can tell where a person is, what floor, what room, if there's an emergency. We use it to communicate back and forth between staff. Kipu is easy to use. When I started this position, I didn't really have anyone to train. I've used a lot of different EMR systems in my career, and Kipu is literally the absolute easiest EMR to use when it comes to using it for client base. There is no negative about Kipu. I like everything about it.
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Kipu
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