# Compare ReviewTrackers vs XM for Customer Experience 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ReviewTrackers and XM for Customer Experience based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/140801-152924/ReviewTrackers-vs-Customer-Frontlines --- # ReviewTrackers vs XM for Customer Experience Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ReviewTrackersXM for Customer Experience2/4 selected [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) [## ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment LT DS Based on [172 reviews](#user-reviews) Positive 165 Neutral 4 Negative 3 [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Starting Price $1500.00/year Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [255 reviews](#user-reviews) Positive 242 Neutral 11 Negative 2 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,393 reviews from customer experience software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Not enough reviews Feature ratings Negative Feedback Management 4.6 Surveys & Feedback 4.3 Real-Time Reporting \-- Real-Time Notifications \-- Customizable Forms 4.3 78%Fit High performer Feature ratings Negative Feedback Management 4.9 Surveys & Feedback 4.7 Real-Time Reporting 4.5 Real-Time Notifications 3.7 Customizable Forms 3.5 User satisfaction User satisfaction 4.7 User reviews[172](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.6 User reviews[255](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Ease of use 4.4 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from $1500Per Year - Free version - Free trial Best for Best for Healthcare, restaurants, automotive, consumer services, finance, insurance and hospitality are just a few of the many industries we serve. Best for Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience ## User reviews Pros & cons LT Liezel T. Admin Assistant > "What I like most about ReviewTrackers is you can easily search for reviews/feedback based on timeline/date range." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___6594757) MR Michael R. Creative Director > "My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to..." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4999287) DS Daniel S. Director of Marketing > "They provide key insights into the customer experience and allow us to evaluate how we compare to other brands in our industry." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4907057) MR Michael R. Creative Director > "There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been..." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4999287) NF Nancy F. Director, Marketing, Communications > "The main benefit for our business has been answering reviews as they happen, and internally addressing departmental issues." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___5011353) MG Mart G. SEO Specialist > "Don't get all the views I need in the dashboards, so have to rely on exporting data and building my own." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4177961) JW Josh W. Web Marketing Services - Manager > "It's a key part of our businesses and plugs right into our websites as well." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4907463) IS Ibadat S. continuous improvement manager > "The response feature needs to be improved as we cannot find the name of user in the response page." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3795262) NF Nancy F. Director, Marketing, Communications > "Review Trackers was very easy to learn and a real time saver to manage all reviews in one place." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___5011353) NR Niwedita R. Project lead > "Nothing it prohibits discrimination and harassment of any type without regard to race etc." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3854015) RM Ryan M. Guest Relations Manager > "We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus. " [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4988945) KA Kevin A. Director of Ops > "They make it difficult to respond to customers." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4082634) DP Daysha P. HR/Marketing Manager > "Auto responses and reporting make managing the large volume of reviews we receive easier to manage." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3795522) VR Verified Reviewer Director, Brand & Digital Communications > "Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we..." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3340795) JT Jon T. Marketing > "Guest feedback is what I like the most with this." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4907061) KA Kevin A. Energy Consultant > "There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple..." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3601886) RF Ricardo F. Strategic Account Manager > "With the functionality it offers us, our customer relations have improved 100% and we won them." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4104304) VR Verified Reviewer Director, Brand & Digital Communications > "We were basically told this wasn't supported." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3340795) [View Reviews](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) MA Mike A. Sales > "Very helpful for gathering opinions and reviews of internal processes and company updates." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503) RC Ryan C. Analytics Manager > "Could be costly and set up is tedious with a lot of customizations required, but i guess with more power comes more responsibility" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7036209) Humaira J. Analyst - Survey Programmer > "The support section covers every feature so even if we are stuck we can get help from support." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6479131) WS Weronika S. Junior Project Manager > "It's not the easiest to use and sometimes the screens take a long time to load, sometimes also filters don't work as they should" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3878807) NK Nadia K. Researcher > "I have created a lot of surveys and I love the ease with which you could create and disperse the surveys." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6743146) CP Christian P. web communication specialist > "Sometimes hard to diagnose problems other users might be having with the program" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328838) MA Mike A. Sales > "Easy to use. " [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503) Andrea L. Process Engineer > "It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2389737) SG Shelby G. QA & Environmental Manager > "The Qualtrics system is well laid out and was easy to use, we were able to collage an employee feedback survey within a few..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4912277) VR Verified Reviewer Strategy Manager > "Not as good value as other tools and products maybe" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328757) RM Roberto M. Marketing Director > "The fact that it is customizable makes me like it even more since we tailor it to meet our clients needs" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6288863) CG Ciara G. Consultant > "The layout of the software is antiquated and not visually appealing which affects the open rate and completion of forms received." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2788611) VR Verified Reviewer Researcher > "It is overall easy to use and setup and can do complex work if you need it to." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6846059) SC Shannon C. Student > "Additionally, the dates and times don't always match up to when the individual entered the information (this may be due to..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2885337) VR Verified Reviewer Head of Procurement > "Lots of pre-sets which help new users define their survey needs." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502) VR Verified Reviewer Sales Support > "I have heard the Europe support team isn't as friendly ..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3471641) VR Verified Reviewer Head of Procurement > "Very flexible tool which can be used both internally and externally." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502) SR Sean R. Professo > "This is something I have to use on the job because we have an institutional license but it is one of my least favorite software..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2897888) JS John S. Manager > "It's good, but there are certainly more user friendly tools from the perspective of both your team and your customers." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6351170) Brendon R. Digital Marketing > "On two occasions I've reached out to technical support and waited on hold for 10+ minutes." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2437540) [View Reviews](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) ## User interface [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) 4.66 (172) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) 4.64 (255) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important ReviewTrackers 34/41 - Access Controls/Permissions - AI Copilot - Alerts/Notifications - API - Collaboration Tools - CRM - Customer Journey Mapping - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - NPS Survey Structure - Predictive Analytics - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management [See all features](https://www.capterra.com/p/140801/ReviewTrackers/#features) XM for Customer Experience Top features 39/41 - Access Controls/Permissions - AI Copilot - Alerts/Notifications - API - Collaboration Tools - CRM - Customer Journey Mapping - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - NPS Survey Structure - Predictive Analytics - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management [See all features](https://www.capterra.com/p/152924/Customer-Frontlines/#features) ### Recognition ReviewTrackers is recognized as a top-rated tool in 1 Capterra Shortlist reports XM for Customer Experience is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support ReviewTrackers Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos XM for Customer Experience Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ReviewTrackers - By InMoment - Located in United States - Founded in XM for Customer Experience - By Qualtrics - Located in United States - Founded in 2013 ## Popular Comparisons [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.66 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,475)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Contact vendor for pricing Price $30/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/140801-253516/ReviewTrackers-vs-SurveyMonkey) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs 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(2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $1500/year Price $39/month 4.6 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152924-158456/Customer-Frontlines-vs-JotForm-4-0) [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.66 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) vs [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Contact vendor for pricing Price $249/month 4.5 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/140801-161326/ReviewTrackers-vs-Broadly-Reviews) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) $1500/year Price $29/month 4.6 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152924-153140/Customer-Frontlines-vs-Connecteam) [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.66 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.5 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-140801/LiveAgent-vs-ReviewTrackers) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) $1500/year Price $39/month 4.6 Features 4.5 4.4 Ease of Use 4.6 [View full 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