# Compare ReviewTrackers vs Swell 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ReviewTrackers and Swell based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/140801-172802/ReviewTrackers-vs-Swell

---

# ReviewTrackers vs Swell Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ReviewTrackersSwell2/4 selected

[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

[## ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

LT

DS

Based on [172 reviews](#user-reviews)

Positive

165

Neutral

4

Negative

3

[## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

TC

TC

Based on [355 reviews](#user-reviews)

Positive

324

Neutral

18

Negative

13

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

Highest Rated

### Score My Reviews

4.9 (80)

* * *

Starting Price

$49.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### Okendo

4.9 (221)

* * *

Starting Price

$19.00

Other,Per Month

Free Trial

Free Version

* * *

User rating

98%

of reviewers  
rated it above 4 stars

* * *

### GatherUp

4.6 (41)

* * *

Starting Price

$99.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

95%

of reviewers  
rated it above 4 stars

* * *

### Weave

4.3 (666)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

85%

of reviewers  
rated it above 4 stars

* * *

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,051 reviews from review management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Review Request

4.5

Negative Feedback Management

4.6

Review Monitoring

4.9

Response Management

4.9

Review Notification

4.8

83%Fit

Feature ratings

Review Request

4.6

Negative Feedback Management

4.4

Review Monitoring

4.7

Response Management

4.4

Review Notification

4.5

User satisfaction

User satisfaction

4.7

User reviews[172](https://www.capterra.com/p/140801/ReviewTrackers/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.6

Customer support

4.7

User satisfaction

4.6

User reviews[355](https://www.capterra.com/p/172802/Swell/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Healthcare, restaurants, automotive, consumer services, finance, insurance and hospitality are just a few of the many industries we serve.

Best for

Swell is built for healthcare and dental providers with anywhere from 1 to 1000+ locations. Other users are businesses with a physical presence that offer a reviewable service, including home services

## User reviews

Pros & cons

LT

Liezel T.

Admin Assistant

> "What I like most about ReviewTrackers is you can easily search for reviews/feedback based on timeline/date range."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___6594757)

MR

Michael R.

Creative Director

> "My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to..."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4999287)

DS

Daniel S.

Director of Marketing

> "They provide key insights into the customer experience and allow us to evaluate how we compare to other brands in our industry."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4907057)

MR

Michael R.

Creative Director

> "There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been..."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4999287)

NF

Nancy F.

Director, Marketing, Communications

> "The main benefit for our business has been answering reviews as they happen, and internally addressing departmental issues."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___5011353)

MG

Mart G.

SEO Specialist

> "Don't get all the views I need in the dashboards, so have to rely on exporting data and building my own."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4177961)

JW

Josh W.

Web Marketing Services - Manager

> "It's a key part of our businesses and plugs right into our websites as well."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4907463)

IS

Ibadat S.

continuous improvement manager

> "The response feature needs to be improved as we cannot find the name of user in the response page."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3795262)

NF

Nancy F.

Director, Marketing, Communications

> "Review Trackers was very easy to learn and a real time saver to manage all reviews in one place."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___5011353)

KA

Kevin A.

Energy Consultant

> "There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple..."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3601886)

RM

Ryan M.

Guest Relations Manager

> "We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus. "

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4988945)

NR

Niwedita R.

Project lead

> "Nothing it prohibits discrimination and harassment of any type without regard to race etc."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3854015)

DP

Daysha P.

HR/Marketing Manager

> "Auto responses and reporting make managing the large volume of reviews we receive easier to manage."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3795522)

KA

Kevin A.

Director of Ops

> "They make it difficult to respond to customers."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4082634)

JT

Jon T.

Marketing

> "Guest feedback is what I like the most with this."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4907061)

VR

Verified Reviewer

Director, Brand & Digital Communications

> "Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we..."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3340795)

RF

Ricardo F.

Strategic Account Manager

> "With the functionality it offers us, our customer relations have improved 100% and we won them."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4104304)

VR

Verified Reviewer

Director, Brand & Digital Communications

> "We were basically told this wasn't supported."

[See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3340795)

[View Reviews](https://www.capterra.com/p/140801/ReviewTrackers/reviews/)

TC

Tracy C.

Owner

> "Our texting campaigns for broader messaging to our clientele was effortless and fruitful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

SS

Shannon S.

CEO

> "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

TC

Tracy C.

Owner

> "Swell is highly recommended by us for our communications with clientele which has allowed our business to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

HM

Holly M.

Operations Manager

> "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

TC

Tracy C.

Owner

> "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

AJ

Amy J.

Manager

> "Creating a chat to a new member wasn't the easiest to figure out."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337)

KA

Kyle A.

Practice Manager

> "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695)

SS

Shannon S.

CEO

> "Not only did their CEO never return a call, that company hasn't been much heard of since."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

JS

James S.

Founder

> "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242)

SB

Scott B.

Marketing Director

> "After four months of hearing that the Swell development team is working on it, I finally resorted to posting..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

BS

Brian S.

owner

> "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

MG

Michelle G.

Dir of Info Services

> "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552)

HM

Holly M.

Operations Manager

> "I love that I can acess all our offices reviews in one place without going into all three google business..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

SE

Susan E.

Marketing

> "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907)

Gurvinder K.

Best ever app for texting, sms for buisness"

> "This platform allows massages to clients to ask for Google product reviews for my business which is important..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417)

SB

Scott B.

President

> "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755)

SG

Savannah G.

Marketing Manager

> "The website chat feature has been a huge help because potential customers do not have to stay on the website..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

HDD

H David D.

Installed Sales Manager

> "Could never speak to somebody, had to be chat or email. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

SB

Scott B.

Marketing Director

> "The product works great at solicitating reviews and responding to the results."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

AF

Alan F.

Owner

> "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261)

JN

Jacob N.

Marketing Coordinator

> "I liked the ability to message clients through email and text."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760)

MJO

Mary Jo O.

owner

> "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427)

AP

Amber P.

Marketing Director

> "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

KS

Karen S.

GM

> "The automation system never worked right"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

JF

Jonathan F.

Owner

> "He’s easy to reach snd to communicate with."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

AV

Amy V.

Interior Designer

> "Not a fan of the archives, it is tricky to find an older conversation"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

AT

Archita T.

marketing professional

> "doctors are so friendly and helpful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320)

MA

Michael A.

dentist

> "customer service was horrible when I was using it."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631)

JF

Jonathan F.

Owner

> "The team behind Swell is incredible."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

KM

Kalina M.

Owner

> "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835)

VB

Vicky B.

Office Manager

> "easy to use"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304)

MN

Michael N.

Owner

> "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728)

BS

Brian S.

owner

> "Very easy to set up and get on board with them."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

SB

Staci B.

Manager

> "I find the interface to be slightly harder to navigate in comparison to Podium"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909)

WS

Will S.

owner/manager

> "What we found is customers are using it to find products and inquire about other services our business..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454)

BL

Brandi L.

Director of care navigation

> "We still get pretty frustrated with the notification system and messages just not showing up."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190)

JR

Jen R.

Director of Operations

> "I love that we can customize which providers patients are sent the text message to write a review."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

CC

Crisel C.

CEO

> "I feel they didn’t deliver what they had sold"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512)

KS

Karen S.

GM

> "We found swell customer service to be available and helpful"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

SI

Steven I.

Marketing & Media Director

> "Don't advertise use of an API when the API is worthless."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259)

SG

Savannah G.

Marketing Manager

> "As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

HDD

H David D.

Installed Sales Manager

> "Customer service was awful. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

HDD

H David D.

Installed Sales Manager

> "We have left Swell and we are happy to pay more with one of your competitors."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

MR

Martha R.

Office manager

> "Sometimes the text don’t get send right."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520)

MS

Megan S.

Pet Services Manager

> "I like being able to text our clients and have a history log of conversations."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566)

EB

Evan B.

Owner

> "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

JR

Jen R.

Director of Operations

> "I also love that you can choose to send certain messaging contingent on the service that took place."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

BV

Blake V.

Customer success manager

> "Many of my coworkers aren't announced when they are assigned to a conversation."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102)

EH

Elle H.

Marketing Director

> "We do also encourage reviews on occasion and that has helped us build our online reviews."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501773)

MG

Michelle G.

Dir of Info Services

> "There is a long lag time between communication."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552)

SG

Savannah G.

Marketing Manager

> "Swell has also relieved the stress that our team used to have about having to answer chats immediately or..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

NH

Nallele H.

Front desk

> "Sometimes swell loses connection with the server"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275)

SC

Shaun C.

Owner

> "Swell automatically pulls customer info from my Fareharbor account, this is my favorite feature!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516953)

TS

Toni S.

Inside Sales Associate

> "Not a big fan of see all my past conversation in the message innerface."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509282)

AG

Alisha G.

Office Manager

> "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474)

MK

Mike K.

Owner

> "The easy pay doesnt work and I was told it would with my software."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615)

SL

Shy L.

n/a

> "Its very convenient to monitor and connect with patients as well as sending our reviews"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501768)

EC

Erin C.

Insurance Coordinator

> "I had a slightly difficult time finding where in the software to find patients so we could remove them from..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504)

KR

Krista R.

CISR

> "Our clients are at easy in using the texting platform, which makes interaction with them much more enjoyable."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829233)

MK

Mike K.

Owner

> "The customer support is terrible they dont get back to you with a week or more."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615)

LS

Leon S.

President

> "We really like the group chat feature whereby the customer can choose the department that he wants to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895)

AP

Annette P.

Practice Coordinator

> "We rarely received reviews in the past."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501740)

AP

Amber P.

Marketing Director

> "This is especially helpful when multiple internal team members are answering inquiries."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

CJG

Christine Joy G.

HR Officer

> "It's hard to find the reviews addressed to me. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430)

SR

Sara R.

Marketing Director

> "I love the ease of use in adding contacts, communicating with them, and easily managing responses."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829176)

RH

Roger H.

Operations Manager

> "I had a few issues when we first signed on."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509707)

AV

Amy V.

Interior Designer

> "It has been great and more budget friendly"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

EB

Evan B.

Owner

> "I wanted out of my expensive contract and was told no."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

CM

Cassie M.

Practice Administrator

> "It is very reasonably priced as well."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005)

EB

Evan B.

Owner

> "Review alert is slow."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

HG

Heather G.

Administrator

> "Swell is very helpful for getting reviews"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222)

JF

Jo F.

Loan Officer

> "Sometimes the page runs slower, still needs to remove older version of site"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464)

SW

Stacey W.

TC

> "We use it daily and its great for talking to patients."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3500474)

JS

Jessica S.

Office Manager

> "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942)

KS

Karen S.

GM

> "Nice people, not our favorite but we liked their staff"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

RS

Rebecca S.

Owner/Operator

> "So being trapped in to a contract where the claims of service are not being met."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827)

SP

Star P.

Igniter Web Designer and

> "The webchat is decent for what we need after getting some guidance on how to set it up."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3498939)

MS

Michael S.

owner

> "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009)

JM

Jodi M.

VP

> "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589)

FO

Frazier O.

Head of Marketing

> "They're a smaller company which caused some issues between one of our APIs. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801)

[View Reviews](https://www.capterra.com/p/172802/Swell/reviews/)

## User interface

[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)

4.66 (172)

[Swell](https://www.capterra.com/p/172802/Swell/)

4.59 (355)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

ReviewTrackers

Top features

43/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   CRM
-   Customer Experience Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   Email Management
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Negative Feedback Management
-   Performance Metrics
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management
-   Review Badge Management
-   Review Monitoring
-   Review Notification
-   Review Request
-   Sentiment Analysis
-   SEO Management
-   SMS Messaging
-   Social Media Integration
-   Social Promotion
-   Social Sharing
-   Survey/Poll Management
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Visual Analytics

[See all features](https://www.capterra.com/p/140801/ReviewTrackers/#features)

Swell

41/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   CRM
-   Customer Experience Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   Email Management
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Negative Feedback Management
-   Performance Metrics
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management
-   Review Badge Management
-   Review Monitoring
-   Review Notification
-   Review Request
-   Sentiment Analysis
-   SEO Management
-   SMS Messaging
-   Social Media Integration
-   Social Promotion
-   Social Sharing
-   Survey/Poll Management
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Visual Analytics

[See all features](https://www.capterra.com/p/172802/Swell/#features)

### Recognition

No recognitions have been awarded to ReviewTrackers

No recognitions have been awarded to Swell

### Deployment & support

ReviewTrackers

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Swell

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ReviewTrackers

-   By InMoment
-   Located in United States
-   Founded in

Swell

-   By Swell CX
-   Located in United States
-   Founded in 2016

## Popular Comparisons

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4.5

Features

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4.7

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Price

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4.5

Features

4.9

4.6

Ease of Use

4.9

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Ease of Use

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[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

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Price

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4.5

Features

4.6

4.6

Ease of Use

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4.5

Features

4.4

4.7

Ease of Use

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Contact vendor for pricing

Price

$199/month

4.5

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell)

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Price

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4.5

Features

4.3

4.7

Ease of Use

4.5

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4.5

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4.6

Ease of Use

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