# Compare ReviewTrackers vs rater8 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ReviewTrackers and rater8 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/140801-177794/ReviewTrackers-vs-rater8 --- # ReviewTrackers vs rater8 Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ReviewTrackersrater82/4 selected [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) [rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (182)](https://www.capterra.com/p/177794/rater8/reviews/) [## ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment LT DS Based on [172 reviews](#user-reviews) Positive 165 Neutral 4 Negative 3 [## rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (182)](https://www.capterra.com/p/177794/rater8/reviews/) Starting Price $109.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment OS Based on [182 reviews](#user-reviews) Positive 182 Neutral 0 Negative 0 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Zoho CRM 4.3 (6,974) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Intercom 4.5 (1,133) * * * Starting Price $39.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### Okendo 4.9 (223) * * * Starting Price $19.00 Other,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * Highest Rated ### Score My Reviews 4.9 (81) * * * Starting Price $49.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,141 reviews from reputation management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit Feature ratings Negative Feedback Management 4.6 Review Request 4.5 Review Monitoring 4.9 Response Management 4.9 Reporting/Analytics 4.6 86%Fit High performer Feature ratings Negative Feedback Management 4.9 Review Request 4.9 Review Monitoring 4.9 Response Management 4.9 Reporting/Analytics 4.9 User satisfaction User satisfaction 4.7 User reviews[172](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 5.0 User reviews[182](https://www.capterra.com/p/177794/rater8/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from $109Per User, Per Month - Free version - Free trial Best for Best for Healthcare, restaurants, automotive, consumer services, finance, insurance and hospitality are just a few of the many industries we serve. Best for Healthcare: Private/Specialty Medical Practices and Hospital Networks ## User reviews Pros & cons LT Liezel T. Admin Assistant > "What I like most about ReviewTrackers is you can easily search for reviews/feedback based on timeline/date range." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___6594757) MR Michael R. Creative Director > "My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to..." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4999287) DS Daniel S. Director of Marketing > "They provide key insights into the customer experience and allow us to evaluate how we compare to other brands in our industry." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4907057) MR Michael R. Creative Director > "There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been..." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4999287) NF Nancy F. Director, Marketing, Communications > "The main benefit for our business has been answering reviews as they happen, and internally addressing departmental issues." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___5011353) MG Mart G. SEO Specialist > "Don't get all the views I need in the dashboards, so have to rely on exporting data and building my own." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4177961) JW Josh W. Web Marketing Services - Manager > "It's a key part of our businesses and plugs right into our websites as well." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4907463) IS Ibadat S. continuous improvement manager > "The response feature needs to be improved as we cannot find the name of user in the response page." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3795262) NF Nancy F. Director, Marketing, Communications > "Review Trackers was very easy to learn and a real time saver to manage all reviews in one place." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___5011353) KA Kevin A. Energy Consultant > "There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple..." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3601886) RM Ryan M. Guest Relations Manager > "We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus. " [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4988945) NR Niwedita R. Project lead > "Nothing it prohibits discrimination and harassment of any type without regard to race etc." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3854015) DP Daysha P. HR/Marketing Manager > "Auto responses and reporting make managing the large volume of reviews we receive easier to manage." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3795522) KA Kevin A. Director of Ops > "They make it difficult to respond to customers." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4082634) JT Jon T. Marketing > "Guest feedback is what I like the most with this." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4907061) VR Verified Reviewer Director, Brand & Digital Communications > "Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we..." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3340795) RF Ricardo F. Strategic Account Manager > "With the functionality it offers us, our customer relations have improved 100% and we won them." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___4104304) VR Verified Reviewer Director, Brand & Digital Communications > "We were basically told this wasn't supported." [See full review](https://www.capterra.com/p/140801/ReviewTrackers/#Capterra___3340795) [View Reviews](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) Olivia S. Director of Marketing > "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) KB Kolbe B. IT > "The responses feel like they're pre-generated and not actually AI." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) KL Kaitlyn L. Senior Operations Coordinator > "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) LP Lynne P. Marketing Director > "To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621) Kayla Barclay H. Marketing and PR Consultant > "They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7081706) EB Erin B. Practice Manager > "I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) LS Lauryn S. Marketing Coordinator > "By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6669803) JL Jeanine L. Office Manager > "not applicable. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6568102) Olivia S. Director of Marketing > "The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) GK Gabrielle K. Marketing Manager > "This often creates confusion during quarterly meetings as well since there are doctors and locations that aren't related to SPO." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) EB Erin B. Practice Manager > "The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) GK Gabrielle K. Marketing Manager > "Integration with our current system wasn't difficult but the software/website isn't very intuitive to navigate in general." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) KB Kolbe B. IT > "The price for rater8's services are very nice when comparing to other companies similar to rater8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) LH Lori H. Optometric Concierge > "Some difficulty navigating at first as lots of capabilities which takes time to familiarize with." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3155443) TK Thomas K. Marketing Operations > "rater8 has exceeded all expectations and has helped our organization lean into patient feedback as a valuable tool for continual..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6508419) RS Robert S. Review Manager > "I did not pursue a function which would send a review request more times if no response was received and not answered by our customers." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___2619864) KB Kolbe B. IT > "Seeing updates to the platform is always exciting." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) JC Judy C. Principal > "Navigating the dashboard is awkward." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3147275) KL Kaitlyn L. Senior Operations Coordinator > "The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) EL Emily L. Clinic Manager > "n/a. I do not have anything to add in this section." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3095606) PR Phil R. Former CEO, currently consultant > "We have had a great experience; meets our needs for feedback and enables us to focus on areas where we need improvement." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6333772) SV Sarah V. Marketing Coordinator > "I don't feel anything needs improvement." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3335026) BS Barbara S. Executive Director > "They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___4980608) GH Gina H. Administrator > "I have not had any issues that I feel need to be improved." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3108120) [View Reviews](https://www.capterra.com/p/177794/rater8/reviews/) ## User interface [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) 4.66 (172) [rater8](https://www.capterra.com/p/177794/rater8/) 4.98 (182) ### Features ReviewTrackers Top features 23/35 - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Automated Responses - Brand Management - Competitive Analysis - CRM Integration - Customer Advocacy - Customer Experience Management - Customizable Fields - Customizable Reports - Employee Advocacy - Engagement Tracking - Generative AI - Hashtag Tracking - Keyword Tracking - Media Monitoring - Multi-Channel Distribution - Negative Feedback Management - Predictive Analytics - Reporting/Analytics - Response Management - Review Monitoring - Review Request - Review Sharing - Scoring - Search/Filter - Sentiment Analysis - SEO Management - Social Media Integration - Template Management - Third-Party Integrations - White Label - Widgets [See all features](https://www.capterra.com/p/140801/ReviewTrackers/#features) rater8 17/35 - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Automated Responses - Brand Management - Competitive Analysis - CRM Integration - Customer Advocacy - Customer Experience Management - Customizable Fields - Customizable Reports - Employee Advocacy - Engagement Tracking - Generative AI - Hashtag Tracking - Keyword Tracking - Media Monitoring - Multi-Channel Distribution - Negative Feedback Management - Predictive Analytics - Reporting/Analytics - Response Management - Review Monitoring - Review Request - Review Sharing - Scoring - Search/Filter - Sentiment Analysis - SEO Management - Social Media Integration - Template Management - Third-Party Integrations - White Label - Widgets [See all features](https://www.capterra.com/p/177794/rater8/#features) ### Recognition ReviewTrackers is recognized as a top-rated tool in 1 Capterra Shortlist reports rater8 Best Value Reputation ManagementSoftware (2022)  ### Deployment & support ReviewTrackers Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos rater8 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ReviewTrackers - By InMoment - Located in United States - Founded in rater8 - By rater8 - Located in United States - Founded in ## 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