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better software since 1999
Guides & Research
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We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
I haven't had an experience that has been negative with this software.
A great product, great information and fantastic customer service. ReviewTrackers has been a great asset to our company and I highly recommend them.
Upon logging in the time frame is set to 2017, which is weird.
Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
As a criminal defense lawyers it can be difficult to get reviews.
Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff.
Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all.
My overall experience is great. I'm happy with Merchant Centric and I hope they keep up the trainings that they give for the software.
The only downside of this software is the lack of self service SEO/reputation management. All changes to your business must be done through your account rep.
Working with Merchant Centric and their software provides us with peace of mind. Our franchisees are very happy with the services that MC provides, which makes us very happy.
I do think that some of the responses to the customers can be more vague and need to be more personable.
This company does great work and provides information that is necessary to carry on a successful business.
Sometimes the whole Yelp review does not show up. It cuts off and leaves you with a.
Merchant Centric has a really nice looking UI with dashboards. From reputation management solutions, Merchant Centric did a great job of making the platform interactive.
I don't like the charts comparing ourselves to others in our competitive area. It feels more counterintuitive and puts a negative pressure on our hospital employees.
Keith T.: Hi, my name is Keith. I'm a senior software engineer and I give ReviewTrackers five out of five. For more reviews like this, please click below. Before ReviewTrackers, we had a lot of in-house development for reviews and tracking the reviews, and it was very time consuming to develop it and keep it consistent with Google Reviews and other reviews and just have one source for all of our reviews. We chose ReviewTrackers because, before it took us so much time and effort, and ReviewTrackers just integrated with all of our systems, all of the different things that we were using, and looking at metrics for. For ReviewTrackers, it was pretty easy to get set up. There was some online documentation and we actually talked to a customer service rep who helped guide us through a lot of the integration. Even my boss was able to do a lot of the work himself and we were able to migrate everything else, and there was some good FAQs online that we could actually find. We talked to a rep anytime that we really needed any kind of help. For anyone that's starting ReviewTrackers, please feel free to reach out to anyone else. The community is great. The reps are great. There's some really good, valuable resources for that. That was something that I would recommend, not to hesitate with any of that stuff. And do it sooner than later, because it really saved us a lot of time and effort just making that switch for everything.
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