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better software since 1999
better software since 1999
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Any company or brand that wants to manage product, location, app or shop reviews. We serve all industries and geographies. Engage with your customer and turn review insights into action!
Healthcare, restaurants, automotive, consumer services, finance, insurance and hospitality are just a few of the many industries we serve.
We were able to improve our quality management and product management. Thanks to gominga our customers have a direct voice to our sales, marketing, product management and customer care teams.
I do not like that when I reply to a review or question, I am unable to edit it myself. It is a bit of a pain having to write to the support team to ask them to edit my replies.
Innovative company with a great understanding of Ecommerce markets. Increases revenue due to the fact that interaction with customer reviews is very important during the buying process.
It's hard to find negative parts about that software solution.
The ease of use of gominga is great. You simply click through reviews and questions, can switch directly to Amazon sites and even react to customer posts directly.
Main Dashboard view (more graphics to get a quicker overall overview). System has minor problems when using different Internet Browsers such as example Google Chrome.
I can recommend this software without any doubt. Very good system to manage customer reviews and questions.
Gominga helps us to become visible with qualified reviews and to counteract bad ones.
We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
I haven't had an experience that has been negative with this software.
A great product, great information and fantastic customer service. ReviewTrackers has been a great asset to our company and I highly recommend them.
Upon logging in the time frame is set to 2017, which is weird.
Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
As a criminal defense lawyers it can be difficult to get reviews.
Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff.
Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all.
Keith T.: Hi, my name is Keith. I'm a senior software engineer and I give ReviewTrackers five out of five. For more reviews like this, please click below. Before ReviewTrackers, we had a lot of in-house development for reviews and tracking the reviews, and it was very time consuming to develop it and keep it consistent with Google Reviews and other reviews and just have one source for all of our reviews. We chose ReviewTrackers because, before it took us so much time and effort, and ReviewTrackers just integrated with all of our systems, all of the different things that we were using, and looking at metrics for. For ReviewTrackers, it was pretty easy to get set up. There was some online documentation and we actually talked to a customer service rep who helped guide us through a lot of the integration. Even my boss was able to do a lot of the work himself and we were able to migrate everything else, and there was some good FAQs online that we could actually find. We talked to a rep anytime that we really needed any kind of help. For anyone that's starting ReviewTrackers, please feel free to reach out to anyone else. The community is great. The reps are great. There's some really good, valuable resources for that. That was something that I would recommend, not to hesitate with any of that stuff. And do it sooner than later, because it really saved us a lot of time and effort just making that switch for everything.
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