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Coconut is used by leading financial institutions across North America, including RBC, Arvest Bank and Rogue Credit Union to help increase loan pull through rates, reduce handle time and boost NPS.
On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.
Overall, very pleased with our partnership with Coconut. The software was a great addition and the entire team for sourcing, implementation and our Rep post launch have been great.
Full keyboard navigability (see WAVE at wave.webaim.org; i have a temporary disability with both typing/mousing and it hurts to not have full keyboard control).
The customer success and customer support teams have been very helpful with answering any questions that we had about the software itself.
Merge the Dashboard and Lobby areas. I am not totally clear as to why they are 2 separate areas.
Happy that they are a local Saskatoon company that makes a quality package and they answer my questions quickly.
It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use.
I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments.
No way for an online booker to know if there is an appt already made for the time they need.
I love the viber is easy to use and transfer image to my team. I love the sticker is nice, another best point is viber can call to mobile operator with lower cost.
Sudden changes to connection sadly have affected video, which becomes blurry or disappears after a few minutes.
All overall its very much easy to use and and very much helpful for each moments. Easy to do chats, video chats and use the strikers which is specially i like and hope everybody like.
There is no filter for spam in the public group and end-up keep popping notification in my phone. It is a nuisance and i had to leave the group to avoid the spam messenger.
Viber's emoji set is definitely the most original and funny emojis set among all chat applications. I like to express my extreme feelings to the peson I am talking with great looking emojis of Viber.
Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used.
It is very easy to use,convenient and beginner-friendly and the settings are amazing and the design is very good and visually appealing.
In addition to, there is no option to back-up my files and contact to cloud storage. The adds appear after every video calls is irritating.
Yasmine E.: My name is Yasmine. I work for a company that is 40 to 50 people working in. I'm giving Viber a five stars rating. I use Viber on a day-to-day basis for international calling and communications international clients and stakeholders around here and there. Why I like most is the free calling feature that I can make calls around the world with decent price for the application itself and the cost effectiveness. Sometimes there is a lag when I'm doing a call that the voice is late a little bit. That's what sometimes it happen, not all of the time.
Coconut Software
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