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Coconut is used by leading financial institutions across North America, including RBC, Arvest Bank and Rogue Credit Union to help increase loan pull through rates, reduce handle time and boost NPS.
End-to-end WhatsApp API solution for SMBs across the globe. Trusted by the fastest-growing brands in over 100+ countries
Overall, very pleased with our partnership with Coconut. The software was a great addition and the entire team for sourcing, implementation and our Rep post launch have been great.
Full keyboard navigability (see WAVE at wave.webaim.org; i have a temporary disability with both typing/mousing and it hurts to not have full keyboard control).
The customer success and customer support teams have been very helpful with answering any questions that we had about the software itself.
Merge the Dashboard and Lobby areas. I am not totally clear as to why they are 2 separate areas.
Happy that they are a local Saskatoon company that makes a quality package and they answer my questions quickly.
It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use.
I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments.
No way for an online booker to know if there is an appt already made for the time they need.
The sysem is really stable, they provide an app, excellent price good plans. Great features like bot and flow builder.
FRAUD Company - read this review seriously if you are going for wati.
Their Service is too good and customer support is also good and they give the best possible solutions to the problems.
Support has gone towards WORSE in the last 2 years since we're using it.
Its easy and accurate and has given us good results in reaching out to customres. Customres are happy and so are we.
I have to admit that I was skeptical at first when the company suggested we try WATI.
The ease of the dashboard and how simple it is to use compared to other software. Super quick Support team and our Account Manager has been really helpful.
Moreover, the prepaid plan makes it difficult to launch sudden high-volume campaigns without recharging.
Coconut Software
Top FeaturesWATI
Coconut Software
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WATI
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