AutoServe1 vs Kukui: Which is a better fit?

They say pictures are worth a thousand words (and they are), but the videos are fantastic (show a picture of a worn ball joint - VIDEO!). We also deal with a great number of fleet customers.

Sometimes have problems with transferring orders from Mitchell software. If there are internet problems, the system is not functional.

Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance.

Delay times, connectivity / drop outs, sometimes pictures do not come through and/or the drop down selections are not what the tech had chosen.

Improved communication and trust with our customers. Improved inspections with pictures.

Can be unreliable at times affecting workshop productivity, pictures can be missing once the inspection has been finished.

The ability to capture pictures and video from our vehicle inspections it's a huge step forward in being able to gain customers' trust.

The glitches create problems and delays. Sometimes system goes down.

It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.

Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders.

The simplicity of how it is laid out and the help dropdowns are very straightforward. Customer support has always been top notch and so responsive to all my requests and cries for help.

I pay for a service to be done by professionals, because I am am not in this field. But I expect more than what I am getting.

The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

No person drives under these conditions to change oil at 10k miles.

Call recording makes it easy to find out if managers are doing and answering calls as trained. Email marketing is great to have service reminders, thank you's, and recommended services go out.

The dashboard is a little difficult to navigate, but operable.