ShipWise vs Process Shipper: Which is a better fit?

The web portal is great, the people and support are great. Attentive and care about what they are doing.

Inefficient, Terrible UI, Costly, Lots of Errors.

It is a cost effective shipping software with consumer demands for swift delivery thus increasing customer satisfaction. I like its simplicity and it's effectiveness.

You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup.

SENSITIVE CONTENT] has been an amazing support for implementation and a huge reason for our success in launching with them.

Very bad search capability. Sometimes you have to refresh the browser several times just to find the shipment you are looking for.

Pros: Ability to batch print 500+ orders relatively with ease, rate shop feature is excellent, the support team is great and very helpful with customizing certain features.

This is about the most bullet-proof software we use. If we ever need to make a tech call, it's usually about a problem beyond their control.

Integration with UPS and Fedex works well. And the ability to important mass quantities of drop shipments and have them show up in pace is great.

When doing bulk shipments the import will fail and you will get a completely unhelpful generic error so it is hard to troubleshoot what the error is. International shipments generally don't work.

I like that if I choose I can enter any given address one time and the system will save it. Then if I ship there again, I do not have to type it all out again.

Inability to prevent a shipment from shipping when an order does not have a Job Number. Also inability to move shipments from one job to another if a wrong job number is supplied.

I love that fact that it will email when a shipment is processed. I can choose myself, if I just want to know when something is headed to a vendor or something.

After numerous webexes, delays and lack of results, my team dug into it and discovered that there is problem with the a multiplier in the ProcessShipper code.

It is great how easy it is to UPS or FedEx a package within PrintSmith.

There is always an error, so we've stopped using Process Shipper for Canadian shipments. We reached out to Process Shipper support over a year ago to try to trouble shoot it.