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MiVoice Business Solution vs JustCall: Which is a better fit?

Updated on January 26th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,333 reviews from Telephony users.
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP Connection
4.0
VoIP
--
Call Routing
3.9
Call Center Management
4.3
Call Recording
NA
% Fit
Not enough reviews
Feature ratings
VoIP Connection
4.3
VoIP
2.5
Call Routing
4.2
Call Center Management
4.3
Call Recording
4.5
User satisfaction
4.2
User reviews284
Ease of use
4.1
Functionality
4.2
Value for money
3.8
Customer support
3.9
4.2
User reviews213
Ease of use
4.3
Functionality
4.1
Value for money
4.2
Customer support
4.2
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

MiVoice Business is a complete unified communications solution designed to fit the unique needs of small, medium and large organizations up to 65,000 seats from all industries at each stage of growth.

JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-1b28098f-656d-4d24-c2d7-08d99425c256
Bernard G
Cloud Applications Consultant
4.0

Bernard G.: I'm Bernard, Unified Communications Cloud as a service consultant. I rate the Mitel MiCloud Connect a four out of five. For more information about the Mitel suite of solutions, click below. The solution used before the Mitel MiCloud Connect was the ShoreTel On Premises Phone System, which was working fine but did not provide the same level of functionality for operation via the cloud. Switching from the On-Premise Legacy System to the MiCloud Connect Solution was by far the easiest alternative than going to other cloud solutions. By leveraging the on-premise phones, it was very easy to migrate the solution to the cloud, make it easy for the employees, and the end result was a pure cloud solution became available. Getting started with Mitel MiCloud Connect is very easy if you have a existing compatible phone system. If you do, then switching is very easy. You actually migrate the users and the telephone circuits to the cloud and it's made very, very simple for the employees to essentially on a Friday go home, have the switching done on a weekend, and have it up and running on Monday with no disruption to the business. It's very, very easy for employees to now even greater access to cloud services like Mobile Access than ever before. My recommendation for anyone evaluating MiCloud Connect is to assess the importance of keeping the existing Legacy phones in use for the service. If you can use the existing phones and they're compatible with the service that you're evaluating, that's a definite advantage. However, if more employees are using their iPhones and MacBooks and PCs as their preferred device, then you may want to consider another pure cloud solution like Zoom or the Microsoft Team Solutions which also support certain on-prem's devices as needed.

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video-08143722-0ef9-46da-82f0-08dbcf6d3658
Alexander D
Wealth Advisor
4.0

Alex: Hi, my name's Alex. I was the student success team manager at Tutorly. And I would give JustCall a four out of five rating. We used JustCall as our phone system for customer service related inquiries and sales related inquiries. Each member of our team had a login for JustCall, and JustCall then integrated with the CRM we were using, which was HubSpot, and all of the call and texts for customer service or sales related needs were then recorded into our CRM. As a manager, I really liked that I could, at real time, monitor a call that one of my sales teams was making, so I could listen to their script work, I can listen to how confident they were on the phone and it would help me better coach my sales team. Additionally, I really liked that a record of the call was then automatically integrated with our CRM. So if there was ever a customer that was saying that they said one thing, I could go back and listen to the call, to listen to the complaint and then address the customer's needs or complaint or whatever the issue was. I thought it was a little bit expensive for what other competitors were offering at the time.

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User interface
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5 screenshots

MiVoice Business Solution

18/35
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Disposition
  • Call Recording
  • Call Reporting
  • Call Scripting
  • CRM
  • Customizable Reports
  • Interaction Tracking
  • Monitoring
  • Multi-Channel Communication
  • Real-Time Monitoring
  • SMS Messaging
  • Text to Speech
  • Third-Party Integrations
  • Call Center Management
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • IVR
  • Live Chat
  • Predictive Dialer
  • Reporting/Analytics
  • Video Conferencing
  • Voice Mail
  • VoIP
  • VoIP Connection
See All features
Hide Telephony Software Features -

JustCall

Top Features
25/35
Show Telephony Software Features +
MiVoice Business Solution
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JustCall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MiVoice Business Solution
  • By Mitel Networks
  • Located in Canada
  • Founded in 1988
JustCall
  • By SaaS Labs
  • Located in United States
  • Founded in 2016
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