MiVoice Business Solution vs 800.com: Which is a better fit?

Bernard G.: I'm Bernard, Unified Communications Cloud as a service consultant. I rate the Mitel MiCloud Connect a four out of five. For more information about the Mitel suite of solutions, click below. The solution used before the Mitel MiCloud Connect was the ShoreTel On Premises Phone System, which was working fine but did not provide the same level of functionality for operation via the cloud. Switching from the On-Premise Legacy System to the MiCloud Connect Solution was by far the easiest alternative than going to other cloud solutions. By leveraging the on-premise phones, it was very easy to migrate the solution to the cloud, make it easy for the employees, and the end result was a pure cloud solution became available. Getting started with Mitel MiCloud Connect is very easy if you have a existing compatible phone system. If you do, then switching is very easy. You actually migrate the users and the telephone circuits to the cloud and it's made very, very simple for the employees to essentially on a Friday go home, have the switching done on a weekend, and have it up and running on Monday with no disruption to the business. It's very, very easy for employees to now even greater access to cloud services like Mobile Access than ever before. My recommendation for anyone evaluating MiCloud Connect is to assess the importance of keeping the existing Legacy phones in use for the service. If you can use the existing phones and they're compatible with the service that you're evaluating, that's a definite advantage. However, if more employees are using their iPhones and MacBooks and PCs as their preferred device, then you may want to consider another pure cloud solution like Zoom or the Microsoft Team Solutions which also support certain on-prem's devices as needed.

Ashley: Hi. I'm Ashley. I'm a founder and CEO, and I'm reviewing 800.com. I give it a five, and for more reviews like this click below. Before 1800.com, I really was just answering the phones myself and also just trying to balance navigating which department or which person was supposed to get the call. With 1800.com it made it so much easier because it just allowed it to be where we had a greeting and personal greeting. We had different departments that people can navigate and click, and so it just made it such a better process that was more streamlined and more sufficient, and more professional. I chose 1800.com because it was so convenient as a business to be able to navigate creating your number and as well as having it already set up for you to be able to see... Go into the backend and see who've called you, voicemails that you're receiving to set up your greeting, to set up different external numbers for department, or to have it arranged where the number could go to a certain person in the department. It just made it so much easier. My favorite thing about 1800.com, especially is the customer service. It's so easy always to get in touch with someone regarding a question that I have or something related to our account, and they're really helpful. They also give so much information regarding the topic area when you're in the call. So I just really appreciated how personable they are, how easy it is to navigate, and how intuitive it is to navigate their system. Whenever you need a number, you're always conveniently guided towards getting that number. So I just highly recommend them. It was so easy to get started with 1800.com. I literally just called them. I told them the number that I wanted and they searched within their system to see it was available. Because the number, the exact number was not available, they helped me with navigating, finding another solution to it that matched something similar to what I was looking for. Then from that point on, it was just getting set up into our account, getting our greetings situated, getting the external numbers situated, and it was just so easy to do and really easy to navigate. So it just made it so much more convenient for me, less stressful for me, and I just love working with them, and now it's been over a number of years that we have. For anyone who's considering getting 1800.com, I do have a couple of recommendations for you. Be open-minded just in case your number's not available, but also be understanding that the person who you're speaking with from them will definitely be accommodating towards you and helpful for you with finding that number. I also want to say, have it in place as to what departments that you want to arrange for your business, so that they can help you with figuring out how to place those numbers, those external numbers, how to set up that greeting. Also, going towards the greeting, make sure to have a greeting set up in place which you can easily do, and even a hire someone externally to do for you to be able to get done. So I just think, make sure you understand what it is you're looking forward to get out of the number and knowing that, whatever that is, someone on the other side at 1800.com can definitely help you with navigating that.