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ClientCircle vs Review Wave: Which is a better fit?

Updated on January 26th, 2025
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Summary
Key features rated by users
Features selected based on 3,475 reviews from Review Management users.
% Fit
Not enough reviews
Feature ratings
Review Request
5.0
Negative Feedback Management
5.0
Review Monitoring
5.0
Response Management
5.0
Review Notification
5.0
% Fit
Feature ratings
Review Request
4.9
Negative Feedback Management
4.8
Review Monitoring
4.8
Response Management
4.7
Review Notification
4.7
User satisfaction
4.9
User reviews121
Ease of use
4.8
Functionality
4.8
Value for money
4.7
Customer support
5.0
4.7
User reviews69
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.8
Price starts from
/user
One-time payment
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We work with insurance agencies of all sizes, carriers, aggregators, management systems, industry groups and associations, and enterprise clients.

Chiropractors, Optometrists, Dentists, Audiologists, Veterinarians, Orthodontists

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Jason K
Founder
5.0

Jason: Hi, I'm Jason, the founder of KilGO Insurance, here in Virginia. ClientCircle's been a great asset to us and I would rate them a 5 out of 5. ClientCircle has a variety of benefits. I think the best benefit we use it for is it helps us know who our raving fans are. It's got a great net promoter feature that we look at every single day and try to make sure we're wowing our clients and then the ones that maybe we just didn't pay enough attention to, gives us the opportunity to reach out to them and show some love and get that turned around and make sure we're giving them the excellent customer service they deserve. So, ClientCircle has a new feature now, Client Journeys, which I absolutely love, and what it does is it sets some automation in place for you to help that client go through, whether it be an onboarding process or a win-back process, a prospect process. It just gives them multiple journeys to help your members, help your clients walk through things that they won't normally get from any other service. I really do love ClientCircle. They have so many benefits to what the company is doing. One of the things I wish they would work on though a little bit is their AI technology and being a little bit more intuitive to customer of what the client needs. So if a member is going through a customer journey and they're not happy with this or they love this, it can take them on different guides, different experiences to make sure that they're getting all the service that they're requesting. And so I just... the intuitive part about it and making sure things flow a little bit more geared, more personal touch to the client. I know that's probably coming down the trail here, so I'm looking forward to seeing what ClientCircle's got in the future.

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Trish G
Head of Marketing
5.0

Trish G.: Hi, my name is Trish. I'm the head of marketing and my company is small to mid-size. I rate Review Wave a five. Prior to bringing Review Wave on board, my company used a combination of a CRM system through Benchmark and our EHR called Platinum and we manually captured appointments and sent email reminders and did phone calls for our patients. Review Wave has transformed our business. We are now able to accept new patient appointments online 24 hours a day, seven days a week, whereas before we were only able to collect form fills and then our team had to follow up with those patients to make the appointments. I love the benefit of having the hands-on customer support. The onboarding process with Review Wave was fantastic. They also integrate directly with our EHR. So every appointment that comes in online is also on our provider schedules in real time. It was very easy to get onboarded and to start with Review Wave. Their customer support, their client support is exemplary. I've been able to chat with them in real time. They do follow up phone calls. I've been extremely pleased with their support system and their onboarding process. I'd highly recommend anyone who's considering Review Wave to give it a try. They offer a 30-day free trial and so that was the timeframe in which I was able to test the system, to fully train on all of the components of the system. Also, I spoke with many practices who had used them before and so I had a high level of confidence going into that test. Overall, I highly recommend trying Review Wave for your practice.

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User interface
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

ClientCircle

Top Features
37/50
  • Activity Tracking
  • Commenting/Notes
  • Monitoring
  • Multi-Channel Campaigns
  • Purchasing & Receiving
  • Real-Time Notifications
  • Reminders
  • Review Badge Management
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Visual Analytics
  • Widgets
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • CRM
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Reporting & Statistics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • SEO Management
  • SMS Messaging
  • Social Sharing
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Website Integration
See All features
Hide Review Management Software Features -

Review Wave

20/50
Show Review Management Software Features +

ClientCircle

ClientCircle
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Review Wave
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClientCircle
  • By Rocket Referrals
  • Located in United States
  • Founded in 2013
Review Wave
  • By Review Wave
  • Located in United States
  • Founded in 2016
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