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It allows a company to communicate and survey their customers in the best way possible. The software is capable of sending surveys, questioners, thank you cards, welcome e-mails and so much more.
Some settings are automatic to the point that it is frustrating.
I greatly appreciate all of the help that she has offered me, and I am excited to continue working with Rocket Referrals.
I found the interface to be a little messy but that's a minimal complaint.
Above all, they have an excellent team that is always willing to help onboard and train new users (speaking from personal experience!). I'd recommend it to other businesses and organizations.
I haven't found anything about the software I don't like.
For us, the most important feature of the software is finding out how our clients view us and the job we're doing for them. It's great to know who's happy, and more importantly who's not.
I cannot think of anything that I dont like about this product.
I love that we get to hear the feedback of our patients. It is both helpful when we receive good feedback that can be shared on Google and Facebook as well as ways we could improve.
Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.
Ability for patients to self book their own appointments is excellent. Love that we can text from our own phone number.
I have had feedback that the scheduling app is hard to get to use, while others (most of my patients) rave about it.
I love the text prompts for Google Reviews it makes it super easy and convenient for patients to review us on Google. Also love the appointment text reminders, it helps reduce no shows.
I would lie to be able to turn off notifications for appointment reminders even when the patient cancels a couple of hours prior to his appointment.
The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.
It gives the patient an outlet to let us know how we could do better before they leave us a negative review.
Jason: Hi, I'm Jason, the founder of KilGO Insurance, here in Virginia. ClientCircle's been a great asset to us and I would rate them a 5 out of 5. ClientCircle has a variety of benefits. I think the best benefit we use it for is it helps us know who our raving fans are. It's got a great net promoter feature that we look at every single day and try to make sure we're wowing our clients and then the ones that maybe we just didn't pay enough attention to, gives us the opportunity to reach out to them and show some love and get that turned around and make sure we're giving them the excellent customer service they deserve. So, ClientCircle has a new feature now, Client Journeys, which I absolutely love, and what it does is it sets some automation in place for you to help that client go through, whether it be an onboarding process or a win-back process, a prospect process. It just gives them multiple journeys to help your members, help your clients walk through things that they won't normally get from any other service. I really do love ClientCircle. They have so many benefits to what the company is doing. One of the things I wish they would work on though a little bit is their AI technology and being a little bit more intuitive to customer of what the client needs. So if a member is going through a customer journey and they're not happy with this or they love this, it can take them on different guides, different experiences to make sure that they're getting all the service that they're requesting. And so I just... the intuitive part about it and making sure things flow a little bit more geared, more personal touch to the client. I know that's probably coming down the trail here, so I'm looking forward to seeing what ClientCircle's got in the future.
Trish G.: Hi, my name is Trish. I'm the head of marketing and my company is small to mid-size. I rate Review Wave a five. Prior to bringing Review Wave on board, my company used a combination of a CRM system through Benchmark and our EHR called Platinum and we manually captured appointments and sent email reminders and did phone calls for our patients. Review Wave has transformed our business. We are now able to accept new patient appointments online 24 hours a day, seven days a week, whereas before we were only able to collect form fills and then our team had to follow up with those patients to make the appointments. I love the benefit of having the hands-on customer support. The onboarding process with Review Wave was fantastic. They also integrate directly with our EHR. So every appointment that comes in online is also on our provider schedules in real time. It was very easy to get onboarded and to start with Review Wave. Their customer support, their client support is exemplary. I've been able to chat with them in real time. They do follow up phone calls. I've been extremely pleased with their support system and their onboarding process. I'd highly recommend anyone who's considering Review Wave to give it a try. They offer a 30-day free trial and so that was the timeframe in which I was able to test the system, to fully train on all of the components of the system. Also, I spoke with many practices who had used them before and so I had a high level of confidence going into that test. Overall, I highly recommend trying Review Wave for your practice.
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