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We work with insurance agencies of all sizes, carriers, aggregators, management systems, industry groups and associations, and enterprise clients.
Our solution is aimed at small and medium businesses that want to continously improve their experience based on customer satisfaction surveys, honest feedback and a professional and motivated team.
It allows a company to communicate and survey their customers in the best way possible. The software is capable of sending surveys, questioners, thank you cards, welcome e-mails and so much more.
Some settings are automatic to the point that it is frustrating.
I greatly appreciate all of the help that she has offered me, and I am excited to continue working with Rocket Referrals.
I found the interface to be a little messy but that's a minimal complaint.
Above all, they have an excellent team that is always willing to help onboard and train new users (speaking from personal experience!). I'd recommend it to other businesses and organizations.
I haven't found anything about the software I don't like.
For us, the most important feature of the software is finding out how our clients view us and the job we're doing for them. It's great to know who's happy, and more importantly who's not.
I cannot think of anything that I dont like about this product.
Everything is very customisable and easy to use. Support is amazing, receptive and proactive.
But to mention one thing for now (as I was told it will be sorted) is the inability for customers to leave more than one online review per sequence.
InputKit is an impressive piece of software that allows all types of businesses to get valuable, actionable feedback from their customers and increase their positive reviews online.
We had to get the customer info on a printed doc, then input that into a spreadsheet, then onto an email the client … It took a lot of time and caused a lot of frustration.
The dev team are on it with regular update and improvements. My clients love it as it brings them exciting ROI.
Because one of my client is killing it with inputkit, I got invited to speak to a mastermind group of aesthetics doctors to talk about how inputkit can help grow their business.
It's really easy to use and it helps us to get honest feedback from our customers.
Jason: Hi, I'm Jason, the founder of KilGO Insurance, here in Virginia. ClientCircle's been a great asset to us and I would rate them a 5 out of 5. ClientCircle has a variety of benefits. I think the best benefit we use it for is it helps us know who our raving fans are. It's got a great net promoter feature that we look at every single day and try to make sure we're wowing our clients and then the ones that maybe we just didn't pay enough attention to, gives us the opportunity to reach out to them and show some love and get that turned around and make sure we're giving them the excellent customer service they deserve. So, ClientCircle has a new feature now, Client Journeys, which I absolutely love, and what it does is it sets some automation in place for you to help that client go through, whether it be an onboarding process or a win-back process, a prospect process. It just gives them multiple journeys to help your members, help your clients walk through things that they won't normally get from any other service. I really do love ClientCircle. They have so many benefits to what the company is doing. One of the things I wish they would work on though a little bit is their AI technology and being a little bit more intuitive to customer of what the client needs. So if a member is going through a customer journey and they're not happy with this or they love this, it can take them on different guides, different experiences to make sure that they're getting all the service that they're requesting. And so I just... the intuitive part about it and making sure things flow a little bit more geared, more personal touch to the client. I know that's probably coming down the trail here, so I'm looking forward to seeing what ClientCircle's got in the future.
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ClientCircle
InputKit
Top FeaturesClientCircle
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