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ClientCircle vs Shopper Approved: Which is a better fit?

Updated on January 19th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,475 reviews from Review Management users.
% Fit
Not enough reviews
Feature ratings
Review Request
5.0
Negative Feedback Management
5.0
Review Monitoring
5.0
Response Management
5.0
Review Notification
5.0
% Fit
Feature ratings
Review Request
4.9
Negative Feedback Management
4.8
Review Monitoring
4.9
Response Management
4.9
Review Notification
4.9
User satisfaction
4.9
User reviews121
Ease of use
4.8
Functionality
4.8
Value for money
4.7
Customer support
5.0
4.9
User reviews129
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.8
Price starts from
/user
One-time payment
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We work with insurance agencies of all sizes, carriers, aggregators, management systems, industry groups and associations, and enterprise clients.

As a Google Review Partner, Shopper Approved offers the only Amazon-style Traffic & Conversion Suite with Reviews, Q&A, Website Security, and more that give you powerful search and conversion results.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Jason K
Founder
5.0

Jason: Hi, I'm Jason, the founder of KilGO Insurance, here in Virginia. ClientCircle's been a great asset to us and I would rate them a 5 out of 5. ClientCircle has a variety of benefits. I think the best benefit we use it for is it helps us know who our raving fans are. It's got a great net promoter feature that we look at every single day and try to make sure we're wowing our clients and then the ones that maybe we just didn't pay enough attention to, gives us the opportunity to reach out to them and show some love and get that turned around and make sure we're giving them the excellent customer service they deserve. So, ClientCircle has a new feature now, Client Journeys, which I absolutely love, and what it does is it sets some automation in place for you to help that client go through, whether it be an onboarding process or a win-back process, a prospect process. It just gives them multiple journeys to help your members, help your clients walk through things that they won't normally get from any other service. I really do love ClientCircle. They have so many benefits to what the company is doing. One of the things I wish they would work on though a little bit is their AI technology and being a little bit more intuitive to customer of what the client needs. So if a member is going through a customer journey and they're not happy with this or they love this, it can take them on different guides, different experiences to make sure that they're getting all the service that they're requesting. And so I just... the intuitive part about it and making sure things flow a little bit more geared, more personal touch to the client. I know that's probably coming down the trail here, so I'm looking forward to seeing what ClientCircle's got in the future.

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video-24d0a7b1-a1a1-46dc-6109-08d92c6be272
Blake B
Ecommerce & Consumer Products Manager
5.0

Blake B.: My name is Blake. I'm an Ecommerce Consumer Products Manager in the mining and metals industry. And I give Shopper Approved a five out of five. For more reviews like this, click below. Prior to Shopper Approved, we did a demo of Trustpilot. And Trustpilot's great, we liked it a lot, but sometimes the integration would fail. We use big e-commerce site, and we really wanted to make sure that reviews were always there and showing up, especially with syndications across platforms. When we switched to Shopper Approved, we found we didn't have any more of the integration issues and have nearly 100% uptime. After a trial of Trustpilot, we decided to try Shopper Approved. Honestly, the onboarding experience was amazing. The reps were very knowledgeable, both charismatic and technical, and they were able to get us set up in no time. We quickly saw how the reviews showing up on our website had a great impact on our sales and decided to sign up right there and then. Integration and onboarding with Shopper Approved was that simple. Like I previously mentioned, the reps were incredibly helpful and knowledgeable, especially when it came to the integration with our big commerce store. We gave the reps limited access to our accounts, such as social media for syndication or the big commerce store for the reviews to show up. And they worked their magic inside of it. It was done within 24 hours after giving them access. And to this day, they haven't had to get back in there. My recommendation if you're considering Shopper Approved is don't wait. They offer a free trial. And the earlier you start getting reviews on your websites and across various platforms like Google, [inaudible 00:01:39], et cetera, the faster you'll start getting credibility. Start now. Don't wait to start getting reviews. You'll thank me later.

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User interface
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1 Video
179680 video thumbnail}
1 Video
141002
5 screenshots
179680
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

ClientCircle

Top Features
37/50
  • Activity Tracking
  • Commenting/Notes
  • Monitoring
  • Multi-Channel Campaigns
  • Purchasing & Receiving
  • Real-Time Notifications
  • Reminders
  • Review Badge Management
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Visual Analytics
  • Widgets
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • CRM
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Reporting & Statistics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • SEO Management
  • SMS Messaging
  • Social Sharing
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Website Integration
See All features
Hide Review Management Software Features -

Shopper Approved

32/50
Show Review Management Software Features +

ClientCircle

ClientCircle
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Shopper Approved
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClientCircle
  • By Rocket Referrals
  • Located in United States
  • Founded in 2013
Shopper Approved
  • By Shopper Approved
  • Located in United States
  • Founded in 2010
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