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TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management.
We work with insurance agencies of all sizes, carriers, aggregators, management systems, industry groups and associations, and enterprise clients.
He did pretty much everything for me. He was excellent with email and phone call communication, very polite and professional, I couldn’t be more impressed with the customer service.
It's sort of confusing how to disable the SMS portion of the campaign and set messaging accordingly.
If you're looking for a way to boost your reputation and gain real customer insights, I highly recommend TrueReview. It’s been a fantastic addition to our business toolkit.
Lack of being able to send reminder messages for a review.
True Review is an easy to use platform that also has fantastic platform help support.
It's very hard to find a con with this software. The only features that would be a added plus but not required would be an app to send review requests and a review reply template.
It's super easy to use and teach other employees to use. We also love the different custom options and seeing where in the process people are engaging.
A little confusing at first when trying to figure it out.
It allows a company to communicate and survey their customers in the best way possible. The software is capable of sending surveys, questioners, thank you cards, welcome e-mails and so much more.
Some settings are automatic to the point that it is frustrating.
I greatly appreciate all of the help that she has offered me, and I am excited to continue working with Rocket Referrals.
I found the interface to be a little messy but that's a minimal complaint.
Above all, they have an excellent team that is always willing to help onboard and train new users (speaking from personal experience!). I'd recommend it to other businesses and organizations.
I haven't found anything about the software I don't like.
For us, the most important feature of the software is finding out how our clients view us and the job we're doing for them. It's great to know who's happy, and more importantly who's not.
I cannot think of anything that I dont like about this product.
Jason: Hi, I'm Jason, the founder of KilGO Insurance, here in Virginia. ClientCircle's been a great asset to us and I would rate them a 5 out of 5. ClientCircle has a variety of benefits. I think the best benefit we use it for is it helps us know who our raving fans are. It's got a great net promoter feature that we look at every single day and try to make sure we're wowing our clients and then the ones that maybe we just didn't pay enough attention to, gives us the opportunity to reach out to them and show some love and get that turned around and make sure we're giving them the excellent customer service they deserve. So, ClientCircle has a new feature now, Client Journeys, which I absolutely love, and what it does is it sets some automation in place for you to help that client go through, whether it be an onboarding process or a win-back process, a prospect process. It just gives them multiple journeys to help your members, help your clients walk through things that they won't normally get from any other service. I really do love ClientCircle. They have so many benefits to what the company is doing. One of the things I wish they would work on though a little bit is their AI technology and being a little bit more intuitive to customer of what the client needs. So if a member is going through a customer journey and they're not happy with this or they love this, it can take them on different guides, different experiences to make sure that they're getting all the service that they're requesting. And so I just... the intuitive part about it and making sure things flow a little bit more geared, more personal touch to the client. I know that's probably coming down the trail here, so I'm looking forward to seeing what ClientCircle's got in the future.
Prioritize real-user-identified key features according to your needs to find your best fit.
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