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ClientCircle vs pulseM: Which is a better fit?

Updated on May 5th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 1,780 reviews from Reputation Management users.
% Fit
Not enough reviews
Feature ratings
Negative Feedback Management
5.0
Review Request
5.0
Review Monitoring
5.0
Response Management
5.0
Reporting/Analytics
--
% Fit
Not enough reviews
Feature ratings
Negative Feedback Management
4.6
Review Request
4.7
Review Monitoring
4.7
Response Management
3.0
Reporting/Analytics
4.5
User satisfaction
4.9
User reviews121
Ease of use
4.8
Functionality
4.8
Value for money
4.7
Customer support
5.0
4.7
User reviews61
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.8
Price starts from
/user
One-time payment
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

We work with insurance agencies of all sizes, carriers, aggregators, management systems, industry groups and associations, and enterprise clients.

pulseM is a review management platform that boosts the online presence, reputation, and growth of home services businesses through automated customer feedback and engagement.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Jason K
Founder
5.0

Jason: Hi, I'm Jason, the founder of KilGO Insurance, here in Virginia. ClientCircle's been a great asset to us and I would rate them a 5 out of 5. ClientCircle has a variety of benefits. I think the best benefit we use it for is it helps us know who our raving fans are. It's got a great net promoter feature that we look at every single day and try to make sure we're wowing our clients and then the ones that maybe we just didn't pay enough attention to, gives us the opportunity to reach out to them and show some love and get that turned around and make sure we're giving them the excellent customer service they deserve. So, ClientCircle has a new feature now, Client Journeys, which I absolutely love, and what it does is it sets some automation in place for you to help that client go through, whether it be an onboarding process or a win-back process, a prospect process. It just gives them multiple journeys to help your members, help your clients walk through things that they won't normally get from any other service. I really do love ClientCircle. They have so many benefits to what the company is doing. One of the things I wish they would work on though a little bit is their AI technology and being a little bit more intuitive to customer of what the client needs. So if a member is going through a customer journey and they're not happy with this or they love this, it can take them on different guides, different experiences to make sure that they're getting all the service that they're requesting. And so I just... the intuitive part about it and making sure things flow a little bit more geared, more personal touch to the client. I know that's probably coming down the trail here, so I'm looking forward to seeing what ClientCircle's got in the future.

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John G
Marketing Manager
5.0

John G.: Hi, my name's John I'm the marketing manager. I'm happy to give pulse a rating of five. For more reviews, click below. We chose pulse to increase our reputation management, and upon a extensive search with different competitors, we found that pulse was the easiest for our customers to use, and it has definitely proven to be so, and we've really enjoyed it. The reasons we chose pulse were number one, because it integrated with ServiceTitan, was easily connected to our Google pages, Facebook, Yelp, had a number of integrations that worked out for us, as well as the ease of use for the customers. It has made it very easy for customers to do that. As well, we use the internal point system as a way to incentivize our technicians. Getting started with pulseM was really easy. The support team and the integration team was beyond helpful. I think it took us less than 48 hours to be up and running with pulse. And we actually got our first review from it within the first two days of using it. I firmly believe that any local service company who does service and would like to increase their Google rankings should use pulse, because it will generate reviews for you very easily without having to do any extra work. And the results with us has been phenomenal. We've gotten so many referrals just from that.

How Capterra sources reviews
View all video reviews
User interface
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1 Video
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1 Video
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5 screenshots
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3 screenshots

ClientCircle

18/33
  • Automated Responses
  • Brand Management
  • Competitive Analysis
  • Customer Advocacy
  • Employee Advocacy
  • Hashtag Tracking
  • Keyword Tracking
  • Media Monitoring
  • Multi-Channel Distribution
  • Predictive Analytics
  • Scoring
  • Search/Filter
  • Social Media Integration
  • White Label
  • Widgets
  • AI/Machine Learning
  • Alerts/Notifications
  • API
  • CRM Integration
  • Customer Experience Management
  • Customizable Fields
  • Customizable Reports
  • Engagement Tracking
  • Negative Feedback Management
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Request
  • Review Sharing
  • Sentiment Analysis
  • SEO Management
  • Template Management
  • Third-Party Integrations
See All features
Hide Reputation Management Software Features -

pulseM

18/33
Show Reputation Management Software Features +

ClientCircle

pulseM

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ClientCircle
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
pulseM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClientCircle
  • By Rocket Referrals
  • Located in United States
  • Founded in 2013
pulseM
  • By pulseM
  • Located in United States
  • Founded in 2011
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