Kangaroo vs CityGro: Which is a better fit?

Next Stop Cafe N

ceo

Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers.

Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up.

Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience.

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate.

I feel like I can call Luke or John at anytime and they will have my back with any project I need help with. Also, Mindy is a great asset to CityGro.

When software has problems troubleshooting and support are lagging. Random updates require further training to get started up again.

We have used Citygro from its beginnings in Cache Valley and have always had a great experience. The Customer Support is outstanding.

Sometimes we don't know how to do something or things can get a little confusing (user error). They are always willing to teach and reteach or even just do for us.

We couldn't say enough good about the support. We've looked into different options for texts or emails just to make sure we are getting the best deal for our money and we have never found better.

There are a lot of glitches and it is difficult to get a problem fixed through customer service, all repairs take at least two weeks.

This has made it easy for us to communicate with students. Thanks so much for the ease of the application.

Kristy K

GM

My only complaint is that sometimes our ipads have issues and freeze. We are in the mix of working with someone to try and figure out why this is happening.